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Galaxy S7 Unlock Not Found!

I recently purchased a Galaxy S7 off Ebay that is locked to ATT. The phone looks brand new, and I doubt it was ever used because it is in the original plastic film still. I am not currently an ATT customer, so I tried to unlock on the portal by entering my IMEI code and selecting that I am not a cus

Questions

 • Android

504

5

0

0

IMEI does not match when unlocking device

I am trying to unlock my wifes phone which is a Galaxy 6 edge + which we purchased through AT&T at the store.  The phone is paid off and I do not owe a balance on our bill.  I have tried 4 times now to unlock this device and I keep getting the message that the device IMEI is not on the AT&T network.

Questions

 • Android

306

1

0

0

Looks like your IMEI and phone number don't match. Help!

Hi, I don't know why my IMEI does not match with phone number. I correctly entered in my IMEI and phone number. I am also sure my requirements are filled Is active for at least 60 days if you purchased an installment or term agreement YesHas no past due or unpaid balance YesHas a completed contract

Questions

 • Phone & Device Upgrades

306

1

0

0

iPhone 6s IMEI not recognized for unlocking

Hi I have an at&t iPhone 6s that I have been trying to get unlocked for a month now. I am an at&t customer and I was eligible for an upgrade so I bought an iPhone 8. I am currently using the 8 and have been since September but I have not had any success trying to unlock my old iPhone 6s through the

Questions

 • Apple

113

1

0

0

Receiving Error when trying to submit Unlock Device request through ATT Device Unlock page.

Hello, I'm trying to Unlock my Samsung Galaxy S5. Everytime I go to the www.att.com/deviceunlock website I am receiving an error as soon as I enter the IMEI of the phone.It specifically says:"We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06#

Questions

 • Samsung

826

3

0

0

Buying Iphone Used

So I'm looking to buy a used Iphone and I'm concerned about the phone being blocked after I activate it. I know how to check the IMEI number but have heard people have had their phones deactivated months after buying it due to some issues with the original account owner. is this the case and can any

Questions

 • Apple

634

7

0

0

Unlocking replacement cell phone - IMEI not recognized

I just got a replacement phone through ATT insurance last month and when I enter the imei at att.com/deviceunlock it says imei not recognized.Do I need to have the phone for more than 60 days or just an active ATT account and service?Also my contract is already completed.

Questions

 • Phone & Device Upgrades

309

1

0

0

Closed

Unlock Page Issues: IMEI not found (errorCode.ULP2003)

Hi i am Using the Request page, and i am getting this error    Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)         The phone is purchased at retail price  &n

Questions

 • Other Phones & Devices

15.5K

20

0

0

Error: We found no record of the IMEI Number you entered.

Purchased my iPhone 6 Plus at Target back in September 2014. Ended up being a part of the batch of phones that had a camera defect, so it was replaced under warranty by Apple in September 2015.  Today, I headed to the Customer Device Unlock Portal to try to SIM Unlock my phone, which I have done bef

Questions

 • Apple

380

1

0

0

Unauthorized use of my imei

I suspended a Galaxy 8 phone on my account because my boyfriend claimed it was stolen. I have reason to believe he’s still using it. Twice it was suspended and then immediately reactivated. My calls are being forwarded and do not disturb is put on. My IPhone has been PUK locked several times and fri

Questions

 • Apple

341

4

0

0

Debugging AT Command Log

I need some help debugging AT command logs from a NI cRIO Module (SEA 9745) that I am using that sends text messages.  I am working with the manufacture of the module and they suggested I contact AT&T.  I attempted to work with AT&T Non-Customer Support, but as usual got nowhere.  I guess they just

Questions

 • Other Phones & Devices

247

1

0

0

Problem with unlocking a device associated with AT & T

Hello, good morning, my name is Manuel Ortega I am from Venezuela and I bought an iphone 4s phone on ebay last week, the phone in a very excellent condition. The problem lies in when I put a sim in the country, which will not stop. activate, find out a bit on the internet and I saw that there was a

Questions

 • Other Phones & Devices

156

1

0

0

IMEI doesn’t match phone number??

I have an iPhone 7 Plus and an iPhone 8 that I have been trying to unlock. The unlock portal repeatedly says that the IMEI does not match the phone number provided. I have double-checked the IMEI and confirmed with ATT store staff, and they do match. Both phones are paid off, not under contract, and

Questions

 • Apple

371

3

0

0

error with online unlock request

After submitting unlock request on an iPhone that we’ve been using for years- received a denial “IMEI NOT AN AT&T”.   Any assistance would be appreciated.  What seems to be going on!?

Questions

 • Apple

95

0

0

0

Trying to unlock my iPad, but IMEI doesn't work.

Trying to unlock my iPad mini, but IMEI doesn't work. The unlock device portal says the IMEI doesn't match an AT&T iPad. That's completely wrong.  There's no outstanding payments for equipment. My account is in good standing. iPhone 6s unlock request (bought at the same time from the same place) wen

Questions

 • Apple

1.2K

1

0

0

Is it possible to connect to MicroCell with IMEI instead of Phone #?

I have a 2Gig Go Control alarm panel that uses an AT&T wireless modem that I would like to connect through my MicroCell (Black DPH-154).  The issue is that the panel's phone number: 577-619-XXXX is rejected as ineligible. The area code 577 is a special non-geographic area code reserved for personal

Questions

 • 3G MicroCell™

933

5

0

Unlock network code error

Kindly help me unlock my phone. The code sent by AT&T order status, did not work. My IMEI NUMBER IS  351713082629406 Request number:NUL525031533091 Thanks 

Questions

 • AT&T Phone Equipment

228

0

0

0

AT&T unlock portal doesn't recognize my IMEI

I am not an AT&T customer anymore. I have a very old locked phone. The device is eligible to be unlocked but the unlock portal gives me this error: "Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the r

Questions

 • Other Phones & Devices

1.2K

3

0

0

ATT store-bought iphone 5s unlock IMEI not in ATT database

As the subject suggests, I've double and triple checked the iphone 5s IMEI but the device unlock form says that the associated IMEI is not an ATT wireless phone or tablet. Additionally, when I enter the IMEI into the database search for bringing a phone into the network, it finds it immediately.

Questions

 • Apple

219

2

0

0

The IMEI you entered does not appear to be an AT&T wireless phone or tablet.

I have been trying to unlock my iPhone 6+. It has been replaced by Apple, But I am still getting the error: The IMEI you entered does not appear to be an AT&T wireless phone or tablet. Please re-enter the correct 15-digit IMEI number for your AT&T wireless phone or tablet. You can obtain the IMEI nu

Questions

 • Apple

378

4

0

0

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