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unlock - iPad Air 2 IMEI ID not recognized

Attempting to unlock my iPad Air 2, which I purchased from an AT&T Wireless store. This device has been on my AT&T Wireless account for 27 months. I even received a notification from AT&T acknowledging the device was eligible to be unlocked. When I input the IMEI ID on the unlock website, I receive

Questions

 • Apple

1.3K

2

0

0

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Official Solution

Why did AT&T block my IMEI number?

Hi, I'm from Argentine in last October I was travelled to NYC, and bought a pre paid chip. on december 8 AT&T blocked my IMEI number, Im bought on Apple Store unlocked. I need help becouse i can't call from Argentina to800.331.0500 or 611 for resolving this issue. can you callme or maybe contact

Questions

 • Phones, Tablets & Devices

307

2

0

0

Accepted Solution

Official Solution

Bring your own phone issue.

I brought four phones over from Verizon. Three of them worked flawlessly, but my fourth is having issues. My LG V30 IMEI is not showing in their system. Calls and 3g work, but it refuses to let me connect 4g. I went into the store and called in, but no one can help. I was told its an invalid IMEI an

Questions

 • Wireless Account

493

1

0

0

Accepted Solution

Official Solution

Unlocking an IMEI-locked device for use with another carrier

Heyo! I am another one of those happy people who are trying to Unlock Device to be able to use it with another carrier (there’s nothing AT&T did wrong - I’m simply moving for about a year to a place where AT&T does not exist at all), only to be greeted by a “Looks like the IMEI number you entered do

Questions

 • Apple

1.5K

4

0

Accepted Solution

Official Solution

Unlocking Iphone when phone number and IMEI don't match

The original phone associated with my phone number (that I purchased from AT&T) broke some time back. I bought a new phone on Amazon, which happened to be locked to AT&T as well. I used this phone for several months in the US with no problems at all. However, now I am study abroad in Spain and wante

Questions

 • Apple

176

1

0

0

Accepted Solution

Official Solution

Are those ATT Unite Mobile Hotspots made by Netgear Wireless AC770S Unlock-able?

I'm trying to unlock my ATT Unite Hotspot AC770S paid retail price, but ATT unlock website doesn't recognize the IMEI number! Chat with ATT Customer Service and I'm informed that those ATT Unite units can not be unlocked. Can anyone verify this info as few people here were able to unlock them legiti

Questions

 • Other Phones & Devices

2.9K

6

0

0

Accepted Solution

Official Solution

Carrier unlocking Samsung Gear S watches?

My fiancé and I recieved Gear S watches a couple of days ago at the Samsung Developer Conference. We love them, but we quickly discovered that they're locked to AT&T, which we don't use (and never have). We already purchased a smart watch plan with our regular carrier, which we hope to be able to us

Questions

 • Samsung

38K

19

0

0

Accepted Solution

Official Solution

Unlock Used iPhone 6s Plus

So, I am trying to unlock an AT&T iPhone that I purchased off of eBay, but it keeps saying "Looks like the IMEI number you entered doesn’t match an AT&T device." even though I'm sure it is an AT&T device because I can't use it with any other carrier. I don't think it is blacklisted or have any issue

Questions

 • Apple

2K

4

0

0

Accepted Solution

Official Solution

BLOCKED FROM NETWORK DESPITE HAVING PAID A MONTH AHEAD! NO HELP, FCC COMPLAINT FILED

To say I’m angry at AT&T is an understatement. After 20 years, I left AT&T for Sprint last September, service was awful, I paid my device off in full and came back to att June 2019. Had NO problems with my phone or service and then September 15, at 4pm, no network. Said I was blocked. 

Questions

 • Wireless Account

9.3K

13

0

0

Accepted Solution

Official Solution

Samsung Galaxy S7 Edge - Unlocking

I recently tried to complete the forum to submit an unlock request. However, there is an error when I input my IMEI from my phone: Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI. Is it p

Questions

 • Samsung

2.2K

6

0

0

Receiving Error when trying to submit Unlock Device request through ATT Device Unlock page.

Hello, I'm trying to Unlock my Samsung Galaxy S5. Everytime I go to the www.att.com/deviceunlock website I am receiving an error as soon as I enter the IMEI of the phone.It specifically says:"We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06#

Questions

 • Samsung

831

3

0

0

Unlock phone

Hi,I was wondering if anyone here could help me with unlocking a device; I've been running back and forth between the AT&T store, where I was told they can't provide any help on unlocking, and the hotline, where I was told I should go to a store. I have a Samsung Galaxy Alpha that is AT&T branded (l

Questions

 • Samsung

419

4

0

0

Device unlocking issues

Hello, I've tried calling customer support 4 times and went into 2 different stores, hopefully someone here can help. I'm trying to unlock my Galaxy S7 and it keeps putting out the "not an AT&T device" error. I've had the phone for 8 months and it is completely paid off.  I've only used it with AT&T

Questions

 • Samsung

222

1

0

0

Buying Iphone Used

So I'm looking to buy a used Iphone and I'm concerned about the phone being blocked after I activate it. I know how to check the IMEI number but have heard people have had their phones deactivated months after buying it due to some issues with the original account owner. is this the case and can any

Questions

 • Apple

640

7

0

0

IMEI does not match when unlocking device

I am trying to unlock my wifes phone which is a Galaxy 6 edge + which we purchased through AT&T at the store.  The phone is paid off and I do not owe a balance on our bill.  I have tried 4 times now to unlock this device and I keep getting the message that the device IMEI is not on the AT&T network.

Questions

 • Android

311

1

0

0

Obtaining a SIM for Sierra Wireless Modem?

In an earlier posting to this forum I posed a question about data plans for Sierra Wireless GX450 modems.  I own one.Some very knowledgeable folks responded that all of AT&T's current plans for these devices can be found here (and only here):https://buyasession.att.com/sbd/Common/ShopRatePlans.actio

Questions

 • Plans & Features

140

0

0

0

Has anyone taken AT&T to small claims court?

Store manager said he would swipe my phone clean and would not be more than a brick, paperweight. Then he said he "forgot" and said "my bad I'm sorry", he said he "made a mistake" and he "forgot cuz he got busy with other customers". As a result my identity has been stolen, I lost my job and I've be

Questions

 • Wireless Account

132

2

0

0

Trying to unlock my iPad, but IMEI doesn't work.

Trying to unlock my iPad mini, but IMEI doesn't work. The unlock device portal says the IMEI doesn't match an AT&T iPad. That's completely wrong.  There's no outstanding payments for equipment. My account is in good standing. iPhone 6s unlock request (bought at the same time from the same place) wen

Questions

 • Apple

1.2K

1

0

0

[Help] Samsung Galaxy Express can't unlock | IMEI not in record

Hello, I am a GoPhone customer. I have been trying to unlock my Samsung Galaxy Express (i437P) in the Device Unlock page but it keeps telling me this, "We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06# on your device." I have entered the IMEI

Questions

 • Samsung

810

1

0

0

Problems with Unlock request on AT&T website - non-AT&T customer

I purchased a LG G8 from Swappa with a clean IMEI.  I have checked the IMEI on several websites and it is not on a Blacklist.  I have been attempting to use the AT&T unlock portal to unlock the device.  I submitted the IMEI and my personal information.  Each time I use the confirmation link.  After

Questions

 • Other Phones & Devices

258

2

0

0

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