Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Why when dialing out from my home phone it comes up as private number?

Why when dialing out from my home phone it comes up as private number?

Questions

1.2K

1

0

0

Accepted Solution

Official Solution

Can't answer incoming calls

Why can't I answer incoming calls,hitting answer does nothing

Questions

2.7K

2

0

0

Accepted Solution

Official Solution

Change block purchase

How do I cancel Block Purchase service on my iPad

Questions

1.6K

3

0

0

Accepted Solution

Official Solution

I e dropped my flip phone and the screen flashes white then stops responding

I dropped my Tabasco flip phone (bought through metro by t mobile) earlier today and the putter and inner screens when white, and after shutting it down and turning it back on again it seemed to function fine for a few hours. However, now it will flash white when I try to move the cursor on the pho

Questions

42

4

0

Accepted Solution

Official Solution

Can’t access sbcglobal.net email bc I forgot the password

I can’t login to my “old” sbcglobal.net email addresses bc I can’t remember the password and I guessed wrong too many times. Now what can I do to access it?

Questions

31

1

0

Accepted Solution

Official Solution

Help with moving UVerse modem to new room in house. See pic.

I want to move my modem to a new room. I have the wall jacks terminated in several rooms, but they were never terminated back on the side where the internet comes in to my house. I'm wondering if I can use this green board with all the connection ports (see pic) as a way to connect all of my rooms t

Questions

268

1

0

Accepted Solution

Official Solution

HBO Max Sign In Error

Hi! I am trying to access my HBO Max subscription. I have followed every instruction to the letter, chatted with HBO Max support and still no resolution. I am getting an Unhandled Exception error after clicking from the AT&T Account Page "Start Watching" tile, which takes me to the HBO Max homep

Questions

889

8

0

Accepted Solution

Official Solution

Can Gateway and 2nd Router both use wireless?

I am having U-verse installed at the end of the week. One of my hesitations in switching to U-verse has been networking concerns. I have a home network utilizing an Asus router that has three devices plugged into the LAN ports (including 1 desktop). I also have a couple of notebooks, iPads, iPhones

Questions

2.6K

11

0

0

Accepted Solution

Official Solution

Combine 2 Wi-Fi Bands

I have 2 Wi-Fi Bands (2.4G and 5G). How can I combine them to get better coverage?  This was recommended by AT&T tech who provided me with a link some time ago.  However, the landing page does not address combining Wi-Fi Bands; search has been futile.  TIA.

Questions

792

3

0

Accepted Solution

Official Solution

Change Autopay to a Saved Credit Card?

I currently have autopay to a checking account. I added a credit card into my information, but it isn't saving the changes when I ask it to charge the credit card for autopay in the future. Help!

Questions

333

6

0

Accepted Solution

Official Solution

Add an external HD to NOKIA Model Number BGW320-505 gateway

I noticed a USB port on the gateway and can I add a External Hard drive to the gateway and have a network drive?

Questions

829

2

0

Accepted Solution

Official Solution

Unlock iPhone 12 Pro max

I bought an iPhone in Mexico, the equipment I want to unlock it to use it in Canada, which is where I am living and AT&T says that it does not recognize it to call me at the number 800.331.0500. But it's very complicated because the Spanish tape recorder asks me for a phone number or account, an

Questions

249

4

0

Accepted Solution

Official Solution

Will ATT Technician Run Fiber Optic Cable Through My Attic

I am currently remodeling the house and has planned to use a closet somewhere in the middle of the house (not adjacent to any external wall) as my network closet. I noticed that the house already has an ATT NID box near the electric meter outside of the house. My question is where will ATT te

Questions

5K

11

0

Accepted Solution

Official Solution

De-enroll my ACP Program benefit to my Prepaid AT&T phone

I want to de-enroll my ACP Program benefit from my Prepaid AT&T phone. I cannot find the option to de-enroll online and need to apply this to a different intranet provider. I need assistance or a good contact number to help me cancel this program on my prepaid phone.  I've called customer

Questions

3.4K

6

0

Accepted Solution

Official Solution

Closed

International Travel Add-On not working

I purchased the International Travel Add-On, but I am not receiving text messages from the U.S. where my phone is based. If I try to make a call to a US number, the connection can't be made.  I am presently in Japan, and I have checked that the area where I am has coverage: "Off-net voice serv

Questions

745

3

0

Accepted Solution

Official Solution

Closed

I have unlimited data - Can I use a hotspot?

I know this has probably been asked already but, if I have unlimited iPhone data plan if I use mobile hotspot will at&t change it?

Questions

19.6K

27

0

Accepted Solution

Official Solution

Turn off email-to-text feature

How do I turn off the email-to-text feature on my wireless account? I'm getting 1410-10 texts (from 9-digit phone numbers) constantly.

Questions

2.5K

4

0

Accepted Solution

Official Solution

Exit from family plan prepayment and keep my phone number

Tell me, please, how to exit the prepaid family plan and keep the phone number? I am not the account owner. After leaving I want to change operator. please tell me how to do this step by step? Thank you

Questions

270

7

0

Accepted Solution

Official Solution

Accelerated installment payments

How would I go about making extra installment payments on my Next Smartphone?   [Subject edited for better exposure]

Questions

1.8K

1

0

0

Accepted Solution

Official Solution

Account canceled without warning, trying to reclaim phone number

I've been an AT&t prepaid customer for a couple of years, but I lost my phone recently for a number of weeks. I didn't think much of it, but when I found my phone again, it wouldn't make any calls, and then I got an email asking me why I had canceled my account. It turns out during my period of

Questions

594

12

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.