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International Travel Add-On not working

I purchased the International Travel Add-On, but I am not receiving text messages from the U.S. where my phone is based. If I try to make a call to a US number, the connection can't be made.  I am presently in Japan, and I have checked that the area where I am has coverage: "Off-net voice serv

Questions

 • Plans & Features

53

3

0

Accepted Solution

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Teenager data usage

What apps are my teenage daughter using that is killing our data???  She's on wifi at home but something is using almost 9GB every month.  She closes her apps and makes sure her wifi is on.  But there is something we're missing.

Questions

 • Data & Messaging Features, Internet Tethering

2.2K

3

0

0

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Official Solution

Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

 • Apple

78

4

0

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How to set a blank password for guest network

Many of us working from home, so I am a developer and I need to connect an IoT device to my network and I need to test connecting it to a network with no password. Please don't lecture me about security, I have been working in software for 20+ years. I only need a small window of time to perform thi

Questions

 • AT&T Fiber Equipment

86

4

0

Accepted Solution

Official Solution

3G Wireless Home Phone Upgrade Emergency

On 2/14/2022 AT&T notified me for the very first time that my WF721 wireless home phone will be deactivated by the 3G sunset on 2/22/2022. I have obsessively called AT&T's 3G upgrade hotline at (800) 880-8581 every day since this emergency was revealed to me. No one at that number is able to

Questions

 • AT&T Phone Equipment

652

24

0

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can text messaging history follow to a new cell phone

Just changed from an old Android to an iPhone 13 Pro Max.  Is there a way to bring forward to the new device the text messaging history seen on the Android? 

Questions

 • Apple

68

2

0

Accepted Solution

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How to upgrade a data plan?

My question is we just signed up and did the 10gb for $100 but now you offer 15gb for that price, how come we didn't get the extra 5gb added to our plan? My mother had a lower gb plan but you have upgraded her for your new offer.

Questions

 • Wireless Account

1.8K

3

0

0

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LG G2 Unlocked Lollipop

Hi, i'm from Venezuela and i bought my LG G2 D800 unlocked on amazon and i've been trying to update my phone but it keeps telling me that there isn't an update available. I use a Movistar sim, what should i do?

Questions

 • Android

1.3K

1

0

0

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Why when dialing out from my home phone it comes up as private number?

Why when dialing out from my home phone it comes up as private number?

Questions

 • AT&T Phone Features

769

1

0

0

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Physical relocation of underground cable from green junction box to new entry point into house

Current phone line from green junction box to house is over 38-years old and over the last 20-years has regularly demonstrated connectivity (slowness) issues and speed decline during wet weather. (My work is now regularly done via home-based telework, so consistent connectivity and speed are "musts"

Questions

 • AT&T Internet Installation

259

2

0

Accepted Solution

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How can I change the Subject of an forwarded email

I have the new email service which has the conversation thread which is very nice. Something that I was able to do with the old email was change the Subject of an email bewfore replying or forwarding. There are times when I wish to use all the email addresses listed in the cc to address another subj

Questions

 • AT&T Internet Security

661

1

0

0

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De-enroll my ACP Program benefit to my Prepaid AT&T phone

I want to de-enroll my ACP Program benefit from my Prepaid AT&T phone. I cannot find the option to de-enroll online and need to apply this to a different intranet provider. I need assistance or a good contact number to help me cancel this program on my prepaid phone.  I've called customer

Questions

 • More AT&T PREPAID Discussions

235

6

0

Accepted Solution

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Add an external HD to NOKIA Model Number BGW320-505 gateway

I noticed a USB port on the gateway and can I add a External Hard drive to the gateway and have a network drive?

Questions

 • AT&T Fiber Equipment

178

2

0

Accepted Solution

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eSIM to physical SIM.

I currently have an iPhone 13 with a physical SIM. I will be traveling abroad and scanning a QR for an international eSIM during my travels.  When I return, I wish to transfer the AT&T physical SIM to the eSIM.  This is in my wheelhouse.  I understand this procedure. Is it pos

Questions

 • Apple

883

7

0

Accepted Solution

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Closed

I have unlimited data - Can I use a hotspot?

I know this has probably been asked already but, if I have unlimited iPhone data plan if I use mobile hotspot will at&t change it?

Questions

 • Data & Messaging Features, Internet Tethering

15.7K

27

0

Accepted Solution

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Will ATT Technician Run Fiber Optic Cable Through My Attic

I am currently remodeling the house and has planned to use a closet somewhere in the middle of the house (not adjacent to any external wall) as my network closet. I noticed that the house already has an ATT NID box near the electric meter outside of the house. My question is where will ATT te

Questions

 • AT&T Fiber Installation

2.4K

11

0

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Completing an unlock process

I was going though the process of unlocking my old phone, I just got a new one. So I received an email saying my phone was unlocked and to back up my old phone before erasing it. So if I already have everything on my new phone, can I just go ahead and erase the old iPhone? I know this is probably a

Questions

 • Phone & Device Upgrades

2.4K

3

0

0

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U verses button stopped working

I have a S10-S1 remote, the back button no longer works.

Questions

 • Watching U-verse TV

9.2K

2

0

0

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Large font when texting - Samsung Galaxy Mega

Yes gm, I just purchased my Samsung galaxy mega this weekend, loving this phone, but I was texting and gotten my font stuck on large display. ....help

Questions

 • Samsung

1K

2

0

0

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I damaged my phone and need to change my vmail greeting

I damaged my phone and need to change my voice mail greeting until I can get it replaced. I tried putting my SIM in a freinds phone and resetting his vociemail number then hitting the longpress 1 combination but I just get a busy signal, can I reset it on the web or some other way?

Questions

 • Other Phones & Devices

39

1

0

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