
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Our thoughts are with everyone impacted by the recent devastating floods and our customers who have friends and family impacted by this disaster. AT&T is working around the clock to help the people impacted in Southeast Texas. For the very latest information, please refer our AT&T Disaster Respons
Questions
•
Wireless Account
I moved my family to Houston (Spring) in January and work from home. We started off with Xfinity because it's what we had in Florida and it was fine. After missing 4 days of work in the first month because of internet issues and multiple technician visits, we cancelled Xfinity and switched to
Questions
•
AT&T Fiber Installation
Anyone have any answers about the network outage in Houston? No one, I mean NO ONE seems to know what's going on... Customer Service definitely doesn't
Questions
•
U-verse TV Account
My internet suddenly turned off the morning of Dec 17th and it still is off due to an "outage." Every time I call, it's the same story, still working on it and add 2-3 days to the estimated repair date. I've called at least 6-8 times and am fairly confident ATT is trying to force DSL customers out o
Questions
•
AT&T Internet Account
My wife and i both work within 1 mile of each other. Her, I and all of our coworkers who use AT&T do not have service in this area of Houston. We tried calling AT&T and the only help they could provide was to buy a new phone (we both have iPhone X), and this will not solve the problem because the is
Questions
•
Network Coverage
I'm wondering when do we get AT&T Giga Power in Houston and surrounding suburbs area?
Questions
•
AT&T Fiber Ordering
Does AT&T feel the need to address LTE speed issues in Houston? We are getting less than 1mbs download speeds with full service on LTE (no throttling) Tmobile people are getting 108mbs and Verizon at 57mbs. It's insulting to have near dial up speeds on LTE. Using iPhone6s+.
Questions
•
Network Coverage
The AT&T Fiber Network Map shows fiber is available at an MDU located at 1011 W 10TH ST, HOUSTON, TX 77008 - five blocks from my house. The best available internet at my location is 25mbps. What gives?
Questions
•
AT&T Fiber Ordering