Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (21)

Relevance
Selected Relevance
Charging me AFTER I cancel?!

I canceled my internet service TWO weeks ago. Yesterday I was billed for an entire month. I called and she said 'Yes, you're on auto-pay. Nobody told you about that when you canceled?" Uh, no, because AT&T are the most unhelpful peopel on the planet. I guess they START your bill like 3 weeks in adva

Questions

673

12

0

0

LOCAL STORE CALLING ASKING FOR AN APPLE I.D.

APPROX. 6:45 PM 7/5/17 810-245-1500 ATNT STORE LAPEER MI, Called asking was my fiance around, ( the account is under her name and my number is secondary). i informed them no. The store associate proceeded to say that they needed the APPLE ID for a device that was traded in over 2 Months Previously.

Questions

367

5

0

0

Why is everything so difficult with your company!

To Whom it May Concern: About 5 months ago (Jan 2018), my husband reached out to DirectTV and AT&T to ask if we switched from Direct TV to Direct TV Now if we would loose the promotion we originally signed up for through AT&T. He was told by BOTH companies that Direct TV Now is still eff

Questions

706

5

0

0

Being Charged for Gophone that I don't use

I just spent two hours on the phone and in chat online in an attempt to shut down my gophone auto-refill for a phone that I don't even use since my wife and I signed up for a new account together.  In an attempt to stop the charges to my credit card for a phone I don't use (and the agent at the stor

Questions

132

1

0

0

Why does AT&T have no respect for their customers

Why can't an AT&T tech arrive within the service window scheduled?  I am sick and tired of the disrespect shown by this company for their customers.  They lost my cellular contract and now they will lose my Uverse.  Over $500.00 every month to AT&T for TV and cellular and they cannot show up to fix

Questions

452

5

0

0

At&T Fiber 300mpbs package - Terrible performace

We had the AT&T Fiber 300 mpbs package installed around December of 2018.  From day one we have had nothing but problems and very poor performance.  We routinely get download speeds between 6 MPBS (yes, 6) up to, at best, 50-60 mbps.  Upload speed is better but I don't really care about upload speed

Questions

147

1

0

0

Tired of the run around with customer service

So my nightmare began when I purchased my new home and tried to transfer service from one address to another.  I had up until this point been a loyal uverse customer for four years.  I was given date after date of the install and it was continually cancelled without notification even though I was ta

Questions

452

4

0

0

DSL

Well, here we sit waiting for our service to complete a 30 minute stream and are now at 37 minutes with 20 to go in the show. This week received a notice that we would be charged $35 if our DSL was disconnected in response to my complaint earlier this month, I guess. If you suffer the same, you may

Questions

248

2

0

HORRIBLE SERVICE

It is hard to know where to start.  First of all I suppose I could start by stating that AT&T employees are clearly trained to follow policy no listen to customer needs.  Not only that but they, like comcast have no accountability.  I recently have had MAJOR issues with my service, even to the point

Questions

524

2

0

0

Customer Service is history

I purchased an Iphone charger bundle ($50) from a (authorized retailer) AT&T store while out of town on September 27, 2019.  A week ago it stopped working, when I purchased the charger the stores printer was not working so I did not receive a paper receipt.  No big deal, its in the computer so I don

Questions

121

3

0

0

I NEED TO REPORT A REPRESENTATIVE

WHY IS IT THAT EVERYTIME I CALL AND ASK QUESTIONS ABOUT MY BILL I GET RUDE AND DISRESPECTFUL REPRESENTATIVES? THIS TIME THE GUY SAID HE DIDNT HAVE TO GIVE ME HIS NAME OR EMPLOYEE # AND THEN HUNG UP THE PHONE ON ME! I HAVE CHARGES ON MY BILL AND I DONT KNOW WHY THEY ARE THERE BUT WHEN ITS TIME FOR AT

Questions

242

1

0

0

My internet has been dropping constantly since installation.

My internet has been dropping constantly since installation. It’s worst at night—it dropped about 11 pm, and it’s now 4:30 am and not coming back up. It does this daily at various times and restarting the gateway and reseating Ethernet cables only works 1/4 of the time. Any suggestions? i tend to wo

Questions

157

1

0

0

I had the worst ATT day yesterday, I was lied to and they won't fix it. Supervisor please call me

It started towards the end of July. I received a phone call from an ATT rep and at some point throughout the conversation she mentioned I qualified for a free Samsung tablet. I declined and she said she can upgrade the tablet to an Ipad for $50. She stated all I had to do was pay $50 and sign a 2 ye

Questions

162

1

0

0

24hr. dare

Currently I have AT&T U-verse, AT&T wi-fi, and AT&T cellular service with 8 active lines within my family.  I pay over $420 every month to them.  And what type of service do I get?  Garbage.  I'm tired of it.  If a manager within AT&T doesn't contact me and solve my previously posted problem within

Questions

512

6

0

0

Uverse excitement turned to disappointment. Any others?

My name is Amber and I've been an AT&T customer for a very long time. Have you ever been passed around from operator to operator so many times (with no answers, no results) that you begin to feel devalued as a person?By the third or fourth time that a supervisor has hung up on me (sometimes after HO

Questions

255

2

0

0

Ashton from Ohio just saved AT&T a 5 year customer

I made this post just to give this guy props. Ok part that and part to complain about a manager who refused any logic and almost lost a 5 year customer. I called in in April to cancel 2 lines belonging to people leaving the country. I thought it was done and over, but the task was never completed. I

Questions

88

1

0

0

ATT refuses to unlock my 100% paid off cell phones!!! im no longer under any contract

they lie and ignor me... they dont want to unlock my 2 cell phones...  i paid off everything i owe ZERO... its been over two weeks and i called many many times and all they do is lie lie lie...  and will not unlock my phones.

Questions

205

2

0

0

Cracked iphone- horrible AT&T Retail Store service

I had a little crack on the corner of my iphone 5s.  Continued to use it for over a year with no problems, no additional damage.  Then the screen cracked and was completely unusable.  I went in to a local, authorized AT&T retail store where I was told I qualified for insurance, but  would have to wa

Questions

324

1

0

0

My horrible and unresolved experience with AT&T

I had DSL for several years through AT&T.  My account number was 0***********.  It worked well but was obviously overpriced after the year of discounted rate.  In May 2014, I moved and switched to U-Verse.  Huge mistake.    I was told by the online representative and the technician that my DSL would

Questions

308

1

0

0

Change Billing Cycle

I have a Wireless AT&T account that I pay ON TIME every month to receive such horrible service! I’ve been trying to change my billing cycle for FIVE MONTHS now and have been getting the run-around. Every time I call the wireless service number [(800)-3310500] to request my billing due date to be cha

Questions

103

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.