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How to get Proper Documentation for Insurance Claim

I had a horrible customer service experience at ATT store, Miliptas today. I am encountering problems with my device since past 3 weeks. I stopped by ATT store and talked to device support over phone several times. I got SIM replaced and factory reset on phone but didn't help. Phone recognizes the A

Questions

 • Wireless Account

3.4K

7

0

0

My internet usage does not reflect my current month

I have ATT Fiber 300. I talk to ATT rep he told me to use the app. It still reflects the same thing. Please get this bug fixed. Shouldn't my usage change back to the first day of the month. Not carry over to the second month?

Questions

 • AT&T Internet Features

64

0

0

0

Why is customer service so horrible

I just got the run around from ATT customer support about an extra $190 charge on my bill for international usage.  My husband thought he had signed up for the $10/day international plan when he was in Ireland.  He used the phone for texts and data for 2 days only and then was very careful about rem

Questions

 • Wireless Billing

116

1

0

0

No help from ATT Customer Service Uverse TV and Internet.

I have been  a ATT customer for  over a year  now.  Going on 2 years.   When I signed up I ordered the Fiber Service.  The installer came out and was like  well I have  bad  news  you cant have Fiber  at your address.  He said I  will have to install a different package . I agreed  because at the ti

Questions

 • U-verse TV Account

1.5K

1

0

0

Fraud- Worst Customer Service

Has anyone else been lied to by an in store employee, only to find out they locked you into a deal that ended up costing you more? I’ve been going round and round with various ATT employees and no one seems to be able to help.  Avoid ATT at all costs! I was with Sprint for 10 years and NEVER had an

Questions

 • Wireless Billing

118

0

0

0

AT&T bill over $350 a month-horrible customer service

I’ve been with AT&T for over 15 years. My bill has reached over $350 for four lines including the next phone payoff program. After dozens of calls over the years and endless hours on the phone/ chat I’ve reached my limit. No agent or rep has ever helped me, they all keep lying to me about what I wou

Questions

 • Wireless Billing

180

1

0

0

Horrible customer service

I have been getting the run around from att u-verse for about 2 weeks. From their rewards deodepartm, to their customer service department . I have been taled to in rude manner, shuned, ignored, and hunged up on . No one could answer my question and resolve my issues with what I was oromprom when I

Questions

 • U-verse TV Account

117

1

0

0

Worst Customer Service Reps and Repair Techs LIE

Can't BELIEVE how much trouble I had to have them come repair a cut line.  CS was only trying to read their script to me the whole time.  Never asked what the trouble was.  Had to beg them to listen and put the cut line in the repair order.  Repair techs NEVER showed up, NEVER fixed the cut line but

Questions

 • U-verse TV Account

341

1

0

0

Equipment Shortage

I think it's real convenient every time I need equipment there is a shortage BUT I'm not told this until I've talked to at least 5 AT&T employees...the day my order is due to deliver. This has happened to me TWICE this year. Promised it won't happen again but I'm not holding my breath. I don't under

Questions

 • U-verse TV Equipment

551

5

0

0

ATT does not care about their customers at all

Technician came out a few days ago to connect my service,  said a wire was cut and they'd have to contact a different department.    I was told they would be repairing the wire and installing the internet today between 11am and 1pm.    I received a call around 1130, my phone only rang once and then

Questions

 • AT&T Internet Installation

244

1

0

0

Worthless Customer Support

I have reached out a multitude of times and tried to reach a solution to the gross over charging of my account.  Repeatedly I have been told that I would receive a phone call back and still 9-days later, have not heard anything from anyone.  This is crazy and come the end of the week, [Edited to co

Questions

 • Wireless Account

311

17

0

0

Horrible customer service during power outage

I am one of the hundreds of thousands of people in Rochester NY without power for multiple days during last weeks wind storm. I missed a payment when I was without power and ATT suspended my service, knowing full well that I was without power!! I am reporting this to the NYS Attorney General. If thi

Questions

 • Wireless Account

121

3

0

0

Paying for 6mbps; only getting 3mbps speeds!

I've been paying for 6mbps (Uverse Internet) for months now, since I've upgraded from 3mbps.However, I still consistently get 3mbps speeds, (or less,) even though I pay for the faster speeds. I believe that is not a problem with my computer, as all my mobile devices get the same speed.

Questions

 • AT&T Internet Security

1.3K

2

0

0

Horrible Customer service Today

I called in this morning because I woke up to my phone line being disconnected. Last Thursday I had set up, what I had thought to be an automatic payment, as I've done this in the past it's easier for me to control my finances when I do this. When I called into your customer service center this morn

Questions

 • Wireless Account

589

4

0

0

Porting Phone Number - Cancel All Uverse Services

I am trying to figure out if I should just cancel all of my uverse services due to the inability of ATT to port my number from Time Warner Cable.  It has been since 12/19 that they have been trying to port my number but the only response I get is we need to put a new due date on the request.  They e

Questions

 • AT&T Phone Features

1.9K

4

0

0

Closed

HORRIBLE CUSTOMER SERVICE

I signed up with AT&T on 7/18. Called regarding the buy one get one free iphone special, was OFFERED to have the activation fees for FIVE phones waved. Called in after my first bill came out and was told I was a liar because the representative never "noted" my account that they were waving the activ

Questions

 • Wireless Billing

689

6

0

AT&T Billing Error has me at my wits end!

We are new AT&T customers as of July 8th, 2019.   Our very first bill had an error and included 3 family plans for our three phones, instead of one family plan.  Unfortunately, we are on autopay, so AT&T just took out the overcharge of $562.83 for ONE MONTH of service!   I called billing and after a

Questions

 • Wireless Billing

88

1

0

0

Worst Customer Service- Problem NOT solved

Has anyone else been lied to by an in store employee, only to find out they locked you into a deal that ended up costing you more? I’ve been going round and round with various ATT employees and no one seems to be able to help.  Avoid ATT at all costs! I was with Sprint for 10 years and NEVER had an

Questions

 • Account Features

89

2

0

0

Horrible customer service as a new customer coming from Sprint

I've switched to AT&T after having Sprint for 6 years. A sales person came to my home on 6/13 and informed me of the quality of AT&T and promotional deals. I placed my order at home with Mac Blank and was told I'd receive the phones by Father's Day. Then, after waiting 3 days the phones did not ship

Questions

 • Wireless Billing

73

1

0

0

BOGO offer plus $300 giftcard. NO GIFTCARD RECEIVED

In August 2019 I purchased 2 Samsung phones on the website with the BOGO and $300 visa giftcard promo being promised. Received the phones and the BOGO but still haven't received the giftcard. Spent over 3 hours on the ph il ne being given the run around. Was actually promised a lower amount on a gif

Questions

 • Wireless Account

77

1

0

0

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