Official

Accepted

Unanswered

Advanced Filters

Search Results (29)

Relevance
No help from ATT Customer Service Uverse TV and Internet.

I have been  a ATT customer for  over a year  now.  Going on 2 years.   When I signed up I ordered the Fiber Service.  The installer came out and was

Questions

 • U-verse TV Account

1.5K

1

0

0

BOGO offer plus $300 giftcard. NO GIFTCARD RECEIVED

In August 2019 I purchased 2 Samsung phones on the website with the BOGO and $300 visa giftcard promo being promised. Received the phones and the BOGO

Questions

 • Wireless Account

73

1

0

0

My internet usage does not reflect my current month

I have ATT Fiber 300. I talk to ATT rep he told me to use the app. It still reflects the same thing. Please get this bug fixed. Shouldn't my usage cha

Questions

 • AT&T Internet Features

61

0

0

0

Why is customer service so horrible

I just got the run around from ATT customer support about an extra $190 charge on my bill for international usage.  My husband thought he had signed u

Questions

 • Wireless Billing

103

1

0

0

Is AT&T over-billing you for texts too?

Has anyone else noticed a regular pattern of over-billing for text messages? I routinely purchase a text message package.  For, at least, the last six

Questions

 • Wireless Billing

226

7

0

0

The worst customer service experience of my life

I bought a phone for my father, who died before he had a chance to even take it out of the box. I went to the ATT store to cancel the line and was tol

Questions

 • Wireless Billing

343

11

0

0

There Is NOTHING AT&T Can Do To Keep Me After This Latest Fiasco

On Wednesday, Sept. 24th, I went into a local AT&T store to upgrade my phone and to get my mother a new phone and add her to my plan. She has had the

Questions

 • Wireless Account

621

3

0

0

AT&T Billing Error has me at my wits end!

We are new AT&T customers as of July 8th, 2019.   Our very first bill had an error and included 3 family plans for our three phones, instead of one fa

Questions

 • Wireless Billing

79

1

0

0

Porting Phone Number - Cancel All Uverse Services

I am trying to figure out if I should just cancel all of my uverse services due to the inability of ATT to port my number from Time Warner Cable.  It

Questions

 • AT&T Phone Features

1.9K

4

0

0

Equipment Shortage

I think it's real convenient every time I need equipment there is a shortage BUT I'm not told this until I've talked to at least 5 AT&T employees...th

Questions

 • U-verse TV Equipment

545

5

0

0

Worst Customer Service Reps and Repair Techs LIE

Can't BELIEVE how much trouble I had to have them come repair a cut line.  CS was only trying to read their script to me the whole time.  Never asked

Questions

 • U-verse TV Account

333

1

0

0

Have never been treated so disrespectfully as a customer

I called customer service today to setup a payment arrangement. I paid $242 on July 8th, and I have a pending balance of $219 that was due on July 7th

Questions

 • Wireless Billing

1.5K

5

0

0

Horrible customer service

I have been getting the run around from att u-verse for about 2 weeks. From their rewards deodepartm, to their customer service department . I have be

Questions

 • U-verse TV Account

111

1

0

0

leaving ATT after nearly 10yrs

Lost phone last yr.   Had to go Next plan for new one.  New phone stolen.  Next plan again.  Forced to carry a second line for the stolen phone.  When

Questions

 • Wireless Billing

689

13

0

0

Worst Customer Service- Problem NOT solved

Has anyone else been lied to by an in store employee, only to find out they locked you into a deal that ended up costing you more? I’ve been going rou

Questions

 • Account Features

83

2

0

0

Worthless Customer Support

I have reached out a multitude of times and tried to reach a solution to the gross over charging of my account.  Repeatedly I have been told that I wo

Questions

 • Wireless Account

296

17

0

0

Horrendous Experience With AT&T Sales / Customer Care

My Nightmare with AT&T….Saturday AM 9/24 – Me and my fiancé decided it would be best to combine phone plans. I heard about an AT&T promotion and thoug

Questions

 • Wireless Account

220

5

0

Horrible Customer service Today

I called in this morning because I woke up to my phone line being disconnected. Last Thursday I had set up, what I had thought to be an automatic paym

Questions

 • Wireless Account

587

4

0

0

ATT does not care about their customers at all

Technician came out a few days ago to connect my service,  said a wire was cut and they'd have to contact a different department.    I was told they w

Questions

 • AT&T Internet Installation

236

1

0

0

AT&T bill over $350 a month-horrible customer service

I’ve been with AT&T for over 15 years. My bill has reached over $350 for four lines including the next phone payoff program. After dozens of calls ove

Questions

 • Wireless Billing

168

1

0

0

New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.