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Billing issue

I'm soooo disappointed in at&t. I've been a wireless customer since 2003, so of course I thought it would be a great idea to get Internet and cable as well! Worse mistake ever. I've talked to about 20 different representatives and have either been "transferred" and hung up on, just plain hung up on,

Questions

 • AT&T Internet Account

274

1

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Sales Nightmare - Can AT&T understand that I am trying to give them my business?

How horrible is AT&T Wireless? I've placed an order twice and both times it was cancelled because they couldn't verify information. No phone call, no explanation, no real desire to take my business...buying a phone and signing a 2 year contract. they just cancelled and left it at that. Then I call b

Questions

 • Wireless Account

285

1

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What's next?

OK. How much worse will it get. Uverse awarded us a free movie, well, sort of. We would have had to pay for it, and get reimbursed somewhere down the line. NOT GOOD!!! Can't remember the times they never told us about free premium channels. Happened to accidently come across them. NOT GOOD!!! Now, t

Questions

 • Watching U-verse TV

492

4

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REFUSE to do business with ATT ever....join me!

Hi Guys,     ATT service (both Uverse, Internet and wireless) has been horrible for me. I have a long story which goes with false promises/promotions made to me, no service for 2+ months, technicians incompetent etc. I want people reading this forum to start a petition and signup on the pledge never

Questions

 • Watching U-verse TV

625

6

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Absolutely horrible in every way - DSL

AT&T DSL is by far the WORST in customer service. There is a huge language barrier, so trying to explain anything or ask any questions is extremely frustrating. The toll free number listed is for U-verse, so you have to be transferred every time you call and 90% of the time the person transferring y

Questions

 • AT&T Internet Account

1.1K

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horrible service outage and no response from ATT

This has been going on since early sunday morning. It is now wednesday and still no service. I go by where the service trucks are and nothing 4 guys just standing around or no one there at all. I have one that  needs the internet for college and I use it for work. Not to mention that all the fall sh

Questions

 • U-verse TV Account

461

2

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Does ATT have a moral compass?

So I initially got a internet/phone pkg bundle with ATT b/c I was paying $140 month with another major co. I wanted a cheaper bill and told the sales woman who was great that I wold infer about getting tv services possibly b4 installation date. A few weeks later b4 installation I talked to a sales g

Questions

 • U-verse TV Account

314

1

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ATT DOES NOT CARE AND IS TERRIBLE

ATT does not care at all, sums it up nicely... I upgraded for a new phone, purchased in full, it was an iPhone 8..  In addition, as part of my 'deal' I was being offered we were bumped up to Unlimited data for ONLY $5 more a month- THIS WAS ALL A LIE AND WHERE THE MONTHS OF HORRIBLE CUSTOMER SERVICE

Questions

 • Wireless Billing

158

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How can I get Uverse service to respond?

I have been a uverse customer for years and our internet has never worked properly.  We have techs here at least monthly and no one can fix the problem.  Recently, after 3 cancelled appointments, a tech came Monday but was unable to complete reconnection.  Josh, the Key West supervisor was supposed

Questions

 • AT&T Internet Equipment

260

3

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AT&T Horrible Service throughout Colorado (Boulder, Longmont, Front-Range, Denver Area)!

Why does AT&T refuse to improve its wireless service coverage in Boulder Colorado and throughout the Front Range?!? This is a decade long problem that has only gotten worse, despite technology and our phones getting better. It is nearly impossible to use my phone on ATT for anything data related...

Questions

 • Network Coverage

2.8K

15

Horrible Customer Service

I switched from verizon to att six months ago, and since then our account has never been stable. We received late charges when auto payment was randomly shut off. Our account was erased accidentally. We finally thought we had everything stable, but we cannot see our bill. My wife and I have spent nu

Questions

 • Online Account Access

267

3

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AT&T has the absolute WORST customer service I’ve ever experienced with ANY product/service

I allowed by self to be “baited” by AT&T’s up-sale tactics. I changed my wireless from Verizon with whom I’ve been a very happy customer for many years. The promise of an integrated bill of my television, internet, and wireless service seemed appealing when my home services were started on my newly

Questions

 • Wireless Billing

225

3

0

ATT is the Worst!!!

My contract with ATT was ending on June 10, 2015. I was rethinking moving on to another carrier. I spoke to a dozen of the retention folks on ATT end and they gave me a good deal of paying $124 on monthly basis. I have email evidence of the plan that was sent to me which states the same final amount

Questions

 • Wireless Billing

553

10

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ATT PREPAID GIVES HORRIBLE CUSTOMER SERVICE!! NO REFUNDS!!

There was a charge from att prepaid for $41.50 and another one for $11.50 they charged me for a plan I do not have I am currently in their $35 plan and I went to inquire about a $50 plan and paid the $50 then I went to the $35 plan to see what the plan details were just in case I wanted to change ba

Questions

 • Plans & Features

370

14

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1.43 Mbps download speed and 0.17 Mbps upload speed

So I’ve ran multiple test on my internet speed... There’s a chance dial up internet might be faster. Does AT&T offer upgraded routers to try and improve connection? They told me I don’t have fiber optics in the area and this is the fastest internet package I could get. I’ll probably have to cancel w

Questions

 • AT&T Internet Equipment

157

0

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WORST and INCOMPETENT CUSTOMER SERVICE **STAY AWAY**

I recently had my ATT Digital Life security system installed 24hours ago, and since the I have spent 4+ hours on the phone with in incompetent group of people. The installation went well and the gentlemen that installed it did a great job. However, there were pieces of the installaion I did not want

Questions

 • Other

634

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How do I get incompetent "customer service" representatives fired? LIKE IF YOU AGREE!

Maybe if AT&T fires enough of them, they'll eventually be forced to actually hire some competent ones and train them. Seriously it seems like AT&T's goal is to just accomplish nothing and hope you'll give up watching tv because you don't feel like spending your entire day on the phone with india/the

Questions

 • U-verse TV Account

951

2

0

0

WHY DOES AT&T UVERSE WIFI SUCK IN EVERY FIELD

BEFORE AN automated AT&T robot sends a check out this link because this can help you fix your Wi-Fi problem pops up under this I've done that several times I've called, I've had a person come out, I've had a modem replaced AT&T U-verse Wi-Fi has been the worst Wi-Fi yet It is soooo slow every time t

Questions

 • AT&T Internet Equipment

4.5K

1

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Absolutley horrible customer service experience

Why does it take way too many calls to both customer support and customer relations to get a problem resolved that was caused by AT&T? Why do I have to waste way too much of my time and money (was actually told by Devon in Customer Relations that I had to drive to a store when I knew that the store

Questions

 • Wireless Billing

272

6

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Why doesn't AT&T want me anymore?

I have been a loyal AT&T customer for over 35 years through landlines, mobile phones, TV, private business and even AT&T physical equipment. Now it seems they don't want me as a customer.Recently, I put my account on suspend because I was out of town for over a month. My bill before approx. $182. I

Questions

 • U-verse TV Account

346

4

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