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If you need to contact us, you have the ability to chat with one of our support agents all from the comfort of your home computer or smart device. You do not have to call in and can address technical and billing questions or concerns. You can also use the myATT app to troubleshoot you

Questions

 • U-verse TV Account

293K

75

0

Accepted Solution

Official Solution

Can I put my gophone number on hold

I am studying abroad for 4-6 months and want to know if I can put my gophone on hold so I don't lose my number

Questions

 • More AT&T PREPAID Discussions

5.6K

22

0

0

Accepted Solution

Official Solution

can service be suspended temporarily with no penalty?

can i temporarily suspend my internet service?  without having to pay an early termination fee?   Moving with a temporary address in between.

Questions

 • AT&T Internet Account

1.5K

1

0

0

Cancelling UverseTV after Rate Hike - then att to increase Internet Price? - Won't Escalate My Call

I have UVerse TV and Internet.[long story short, ATT hiked prices, and then when wanting to cancel 1 service, wants to hike price on individual service even though it is not "bundled" and service was added to another at a later time] It took me 3 minutes to finally get them to escalate my call after

Questions

 • U-verse TV Account

318

14

0

0

On the phone for 1 hour - zero solutions to my question.

One simple question - what is my DirectTV and U-verse bill? As in "what am I paying for?" I wait on hold every month to find out what my bill is, and why can't I combine them, talking to multiple people in staying on hold, bouncing around for an hour. This time, one hour and 13 minutes later, Raymon

Questions

 • AT&T Internet Account

3.8K

1

0

0

Vacation Hold

I am going to be out of the country (7/22-9/14).I was wondering if we can put a vacation hold while we are gone for the month of August.

Questions

 • Wireless Billing

855

2

0

0

ON HOLD FOR 1.5 HOURS **UPDATE 4 - OVER 3.5 HOURS: SOS*

I'm having some issues with my account and I call to speak with someone about it, and I've now been on hold for over an hour and a half.  This is insane and the worse customer service I've ever experienced.   **Update 1 - Over 2 Hours**Two hours in and I can start to feel insanity creeping in.  I st

Questions

 • Wireless Account

417

1

0

0

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