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Why such deceptive sales techniques?

I purchased a new IPhone 6 back in December.  My old model 4G was out of memory, so I had no choice.  The charge to my credit card that day was over $300, and all I purchased extra that I am aware of is a phone case and a screen cover.  However, this "discounted device price" from A T & T means a ne

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Customer Service just shifts costs to hide real costs of service.

When faced with expiring promotions, a chat rep offered 'significant' discounts that I thought would actually save me cost for the same Triple-play services I had.  The 'savings' was primarily to the U-verse TV portion, indicating a significant reduction to that portion.  So I agreed to the new prom

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$12 maintenance fee

What is this $12 maintenance fee I was charged after my bank app blocked a payment, but was fixed and payed within 24 hrs.

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Hidden charges

I am visiting US on business and got a go phone with 10 cents per minute plan. I was never told that Toll free numbers is US will be chanrged at the same rate. AT&T is looting unsuspecting travelers without divulging all the terms of use before sales !!

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AT&T DOUBLED my access fee with an authorized upgrade

Extremely angry.  I have been qualified for an upgraded phone for 2 or more years now.  When I finally cracked my screen on my HTC, I decided to utilize the upgrade available.  I went to the store and played with what was available (sadly no HTC).  The AT&T in-store rep recommended that I purchase m

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Paid $45 at AT&T store for plan, account balance says $0

I went to an AT&T store and got the $45 monthly plan for a GoPhone. They gave me a free phone with it. I get home and try to make a call and it says I can't. I check the account balance and it says zero. What happened to the $45 I just spent? Is that a cover charge or something?

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