If you're having trouble with your receivers, as listed below, scroll down to find steps to resolve them. For Wireless TV Receiver help, check out our Wireless Receiver Solution page. Receiver resets Loss of recordings Pixilation Freezing Gear/ Cog, Red X, Client Unprovisioned,

Have had Uverse for a few years now, and have had Westinghouse TV for a few years now, but today we recevied the H1001 HDMI error.  I followed all the suggestions that appeared on the screen for how to fix this but nothing worked.  I verified that HDMI is working just fine through our BluRay DVD pla

I just bought the Pioneer VSX 821 k and have tried to set it up with my Uverse and I get spotty audio when I have the Uverse box switched to surround sound.  Any help on how to configure so that I can take advantage of my new receiver and speakers in 5.1? Set up: Insignia TV -> UVerse box (HDMI)Insi

My new Sony Bravia cannot detect HDMI signal from Uverse box. I switched HDMI cables and still no signal.I have a PS4 and the TV detects the HDMI sigal from the PS4 at every port.So I used the HDMI cable from my PS4 for the uverse box and it still does not detect an HDMI signal.Is my uverse box bad?

I have 2 tv's that have issues with sound. Both are using vip 2500 wireless STB's both connected with hdmi. Neither TV has any problems with anything other than Uverse. Tv #1 is a 2018 Vizio E55-f1.  The problem with this tv is often recordings will lose sound.  Sometimes it's when you first go to s

Until recently we were able to use HDMI cable and watch HD tv with no problem. All of a sudden while watching tv the screen split in two vertically. No idea what caused it. Every attempt to make it work has failed so far. Changed HDMI cable, power-started the Uverse receiver, nothing. We are using a

Hello, I'm racking my brain over this.  I have a Samsung HW-C560S / XAA audio receiver.  When I hook up my uverse box to my hdmi 1 port to my receiver I get video but no audio.  It seems like the audio signal is not being coded correctly.  I figure this because when i reboot the uverse and when it c

I have an NVG589 Modem and my magic Jack does not work with it either. I tried downloading the manual unsuccessfully. It comes thru as a list of numbers. This Modem replaced my previous modem that got hit by lightning,. ever since my magic jack hasn't worked and none of my Tv's and DVD can connect t

Have roku in hdmi 3, stb in hdmi 1, and stb says connected to the internet. Will I need a separate connection to the internet for the roku?

Hello!I'm noticing that whenever I watch Cooking Channel (channel 456) on Uverse 200, the channel cuts out and it's like the DVR receiver turns off and on. There is an error message that comes up, but it flashes by so quickly, I'm unsure of what it says. This is the only channel it happens on. The T

Hello,I have an ATT Uverse with a Motorola VIP1225 STB.  I have the HDMI output of the box going directly into a Soundbar.  When I max the volume of the soundbar....it is an ok volume, but really not what you would expect for cranking up the soundbar.  If I plug a Roko or DVD into the same soundbar,

After the October 2016 update, I have a delay between the video displaying and the accompanying audio. The delay varies, sometimes it is synced up correctly, other times it's up to 3 seconds behind. Exceptionally frustrating. I'll be watching a show and the audio will be synced correctly, fast forwa

I have Uverse TV output connected to my Xbox One via HDMI pass-through and I love it. The Xbox seams to even make the picture look better, and I can use voice commands to turn the channels.I have a surround sound system and I have the Uverse set up to output surround sound which works great on HD ch

Although this has been discussed on a couple posts, I want the masses to know that if you have the Motorola or Arris 2250 d.v.r.s don't connect h.d.m.i. I recently complained on the foggy picture (most noticeably with blacks) and was very annoying.It was suggested to me to use component and I did. I

As I'm always looking to save money, I can get roughly the same service from U-Verse (they just installed fiber in my neighborhood) so I'm testing Gigabyte Internet, U450 & home phone for a nice savings of $80 per month. I didn't cancel Xfinity as I use my 30-day period, so I can switch back if I ch

Hi all. So we got UVerse TV, the engineer set it up on the TV downstairs and all was well with the world, but just last week we brought a new Samsung SmartTV and installed it on the wall. We connected the PACE cable box via HDMI to the HDMI 1 STB connection and attempted to set it up...but for some

More and more often, I turn on the TV/Uverse box, and I'm getting the "HDCP error - unable to display" while connected to a Toshiba TV via HDMI, I also had it happen with the previous TV, and it's not like it works or it doesn't, it seems to come up like that when it gets the urge to, it was "displa