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Problems with content provider sites (HBO GO and FX in particular)

I have been trying to log into HBO Go, but I keep getting a message telling me my subscription does not include HBO Go, which it most definitely does. I have a very similar error when I try to watch FX programming on through FXNOW. I have found a few people on here who have had the same problem in t

Questions

 • Watching U-verse TV

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When I log-in to HBO go it says I do not subscribe to HBO but I do- help?

My HBO go also has not worked since I have moved at the end of July. Every time I try to log-in it tells me that I do not have HBO go even though I do have it. I can watch the channel on my TV but can't use the app. I have tried calling 5 times to find a solution and most recently they told me that

Questions

 • Watching U-verse TV

278

1

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Missing registration token

When I try to watch HBO movies from the uverse site, I get a message that says "missing registration token."   When I go to HBOGo and try to sign in, it says HBO isn't on on account.  It is.   Help please?   [edited for privacy-please do not post personal information]

Questions

 • Watching U-verse TV

462

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HBOgo

We pay for HBO, Showtime etc. we use the HBOgo app, Showtime anytime app, etc so when we travel we can still watch our shows.Now if we connect through someone else's AT&T wifi, we are unable to log into our hbogo unless they also have an HBO subscription.Part of the reason we pay for the subscriptio

Questions

 • Watching U-verse TV

19.2K

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Signing into HBOGo on a Samsung Smart TV

I am attempting to access HBOGO on my Samsung Smart TV. I have the Samsung app, it gives me the activation code.  I go to my browser. It says enter email.  My login is not an email address so I enter my login and password.  It says enter a valid email address.  BUT MY LOGIN IS NOT AN EMAIL ADDRESS!!

Questions

 • WatchTV Account & Billing

302

1

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hbogo login

is hbogo username and password the same as your att uverse userid and password?

Questions

 • Watching U-verse TV

887

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HBO GO Apple Tv

Trying to get this setup and getting Primary Account Not Yet Registered.  This is a Sub-Account.  To sign in with this account, please register the Primary Account first. Someone, please help.Works great on my iphone but can't get it to work on apple tv

Questions

 • Watching U-verse TV

851

3

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Can't access my HBOGo account while house-sitting bc owners also have UVerse but no HBO subscription

This has to be as infuriating as it gets for me. I'm stuck housesitting for a week and am apparently not allowed access to my HBOGo subscription because the internet I am using to access said subscription happens to be in a household that also uses ATT but doesn't have HBO, as everytime I attempt to

Questions

 • Watching U-verse TV

4.7K

14

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Online Apps won't work even though I'm subscribed to the appropriate channels

I have a U-450 package, I'm pretty much subscribed to everything. HBO, ESPN, Epix, etc. I use the apps often on tablet, phone, even computer.  I moved my at&t account to a new address last week and the apps stopped recognizing my at&t login information. At home, on the go. The issue is not the at&t

Questions

 • Watching U-verse TV

1.6K

9

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Problems Creating new DirectTV Now Account for HBO GO via Unlimited Data Benefit

I am having problems creating a Direct TV Now account to gain access to my HBO GO benefit from my Unlimited data plan.   I recently signed up to the premium unlimited subscription for my family's mobile data.  I can get access to some HBO content through the ATT Watch site so I know

Questions

 • Account Features

158

3

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No HBO Go support for Roku

ATT tech support tells me that ATT doesn't support HBO Go on Roku, but Roku says it does. Can someone help me reconcile this? https://blog.roku.com/blog/2014/12/16/hbo-go-and-showtime-anytime-now-available-for-comcast-xfinity-customers-on-roku-devices/ Thanks,Mark

Questions

 • AT&T Internet Equipment

594

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HBOGO SIGN IN ERROR FIX

To fix the sign in errors have ATTU-verseCare reset your account profile. Once they do that, go to HBOGO.COM  ON YOUR COMPUTER. IT WILL NOT WORK ON PHONE OR TABLET. Click on sign up and go through putting in your info. Basically it's like you had never used HBO GO. Had to do the same for Showtime. J

Questions

 • Watching U-verse TV

610

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New ATT Customer having problems making an HBO GO account

I just switched to AT&T last week. I've been trying to create an account on HBO GO since last Friday with no luck. I'm using my att.net log in and password and have HBO included in my plan yet   it keeps giving me an error code saying my account doesn't include it. Also, it is now not even prompting

Questions

 • Watching U-verse TV

161

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HBO Go login problem

So I have been using HBO Go the last couple weeks with no problem at all and then suddenly I tried to login last night and the login screen won't come up. As soon as I pick UVerse as my provider it goes straight to a message saying that my subscription does not include HBO Go, even though it never l

Questions

 • Watching U-verse TV

3.8K

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How to access HBO GO

Hello,This is a very common problem and I still have yet to find an official fix from AT&T. I am trying to use a few apps that require me to sign in with my U-Verse credentials. When I do, I am told that these channels are not part of my subscritpion. I am on the U450 plan so I know that this is inc

Questions

 • U-verse TV Account

150

1

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HBO Go activation says my subscription does not include HBO

I have HBO as part of my Uverse TV package. When I try to activate HBOGo, I get the following error: It appears that your AT&T U-verse subscription does not include HBO. HBO GO is available free to AT&T U-verse customers who subscribe to HBO. If you believe that you received this message in error,

Questions

 • U-verse TV Account

504

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HBOGo Not Subscribed Error

I have Uverse 450 and I'm unable to use HBO Go. When I go to log in to the website it says "It appears that your AT&T U-verse subscription does not include HBO.HBO GO is available free to AT&T U-verse customers who subscribe to HBO. If you believe that you received this message in error, please cont

Questions

 • U-verse TV Account

518

4

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Accepted Solution

Official Solution

Can't use my parents HBOGO account because I too use AT&T

My parents have AT&T u-verse and have the channel HBO which gives them access to HBOGO. I live on my own and also have U-Verse, but don't have the HBO channel. So, every time I try to log in it doesn't give me the option to enter my parents AT&T account and says that I'm not a subscriber. I assumed

Questions

 • Watching U-verse TV

65.4K

24

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Accepted Solution

Official Solution

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Streaming Apps: Troubleshooting and Tips

Let’s be real. Everyone is streaming apps to watch their favorite shows and movies these days. We all do. It is a big part of our digital lives! We want to share a few things with you that will improve your streaming experience.     When you stream, we recommend a plan that

Questions

 • Watching U-verse TV

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