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Max (HBO) no longer works

Max signed me out of my accounts over the weekend and now I can’t log in. I’ve had HBO from my phone plan for a long time. Why the sudden drop without any notification?

Questions

98

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Advertisement and Salesmen offering Max

Hello there! So I feel like I really got bamboozled in switching services to AT&T. I was told by the representatives that signed me up that there were streaming services available after repeatedly letting them know that Id need to factor in those services that I had with T-Mobile in making the

Questions

40

2

0

HBO Max and AT&T Fiber 1G

So, didn't realize until after signing up for AT&T Fiber 1G that HBO Max it's only a 30-day trial. I think it's a little misleading to repeat in the advertising and even after you log into your account and only mentioned on one page that you get HBO Max is only included for a month.  But

Questions

90

0

0

Error Trying to combine User IDs

Hi, I just changed plans and the new one includes HBO. I am having issues logging in to HBO due to an extra Login ID tied to my ATT account. I have tried to combine them but and also getting an error trying to do this. I can log in to My ATT without issue, this other ID was only used in the past u

Questions

108

2

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HBO Max

I am considering canceling my AT&T fiber internet but would like to keep my HBO Max account. What is the best way to do that? I assume I can cancel and then just get a new HBO Max subscription but I would like to keep the current account (with all of our settings already in place, etc.) if possi

Questions

290

5

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Free HBO with AT&T unlimited wireless and Comcast / Xfinity TV

Hi:I have an AT&T wireless unlimited data account for my cell phone, and Comcast / Xfinity TV.Is there a way to get HBO Go or some other HBO plan free on my iPhone and if so, how? (I've seen some past questions like this, but am confused.)Thank you!

Questions

1.4K

1

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Max not working with our ATT account

We never been able to connect to Max despite notices that our account provides access 

Questions

142

1

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Cannot activate HBOMax even though it is included with my Internet 1000

I cannot activate HBOMax even though it is included with my Internet 1000. I have been using internet 1000 with HBO max for a few years. Last week, the HBOMax site shows that my subscription has expired even though MyAT&T shows an active subscription. I checked with AT&T Billing, and my HBOM

Questions

249

19

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Lost access to Max without change in wireless plan

Like others on here I lost access to Max suddenly a few days ago despite having an unchanged unlimited wireless plan. “Subscription can’t be verified”. Went through chat with no help and tried calling the wireless customer service line but kept getting re-directed to DirectTv. Any idea on a good dir

Questions

102

2

0

Who to contact to file a complaint against "Authorized Retailer" and get account returned to normal?

I recently had an authorized user go into an authorized retailer store to do something minor (remove Next Up from two phones as they do not upgrade yearly and did not want to pay for it anymore). The manager there lied to them about what they were doing, did things they were not supposed to do, and

Questions

214

2

0

Max account not working

I have HBO Max on my service, but every time I try to connect provider it says it doesn't recognize or that I don't have the service.

Questions

57

2

0

Closed

AT&T Sales Reps ARE LIARS who can sleep knowing they screwed over someone for their sale, AND NO ONE CAN HELP THERE, NOW I AM SCREWED....

Short story long, I was approached by door rep, advs I currently pay about $475 for 4 phones, internet & cable.... Rep is shocked and says that is crazy high and quotes Cable $110 and internet $85.31, we will call it $200....... promised gift cards for the switch (Transaction 1). Phone guy shows

Questions

254

10

0

Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

928

3

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HBO max subscription missing

Has anyone gotten help to get their hbo max subscription reinstated? I have had the ultimate plan since they started offering HBO max and now all of a sudden my hbo max subscription doesn’t work. Store says I should have it and can’t help. I’ve had the plan for years and was told I was “grandfathere

Questions

77

7

0

HBO Access

I received an email from AT&T, with my plan I have access to HBO. How? I dont have U-verse or Direct TV. I tried with AT&T and Direct TV and HBO customer services, nobody couldn't help me.

Questions

228

1

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ATT Unlimited plus and HBO ?

I have ATT wireless unlimited plus and DIRECTV. I upgraded my wireless plan to unlimited plus a couple of days ago.Does HBO just appear on my TV or do I need to Subscribe then Activate? thanks Mike

Questions

29

0

0

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"We need to verify your subscription" for HBO Max

I get the message, "We need to verify your subscription.” And “Here are some things to try: Follow these detailed steps to confirm if your plan is eligible and take action to get HBO Max™. Explore the HBO Max™ sign-in FAQ"   I get this message when I try to watch HBO Max on my iPhone or on m

Questions

332

3

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HBOMAX: No Access - "Cannot Verify Subscription"

I have had DirecTV with HBO for years so I am eligible for HBOMAX.  I had access to HBO Max for a few days, but then combined my bill to one ATT Bill.  Since that time I can no longer log onto HBOMAX - "Subscription Cannot Be Verified" comes up on each device.  I have spent 5+ hours on  the phone an

Questions

67

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HBOMAX Subscription cannot be verified

Is anyone else having a problem with HBOMAX? I have the Unlimited plan that has it included.  Has worked no problem up until about a few days ago.  Wondering if it's a just me thing or everyone.  Thanks

Questions

77

9

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Can't access my HBOGo account while house-sitting bc owners also have UVerse but no HBO subscription

This has to be as infuriating as it gets for me. I'm stuck housesitting for a week and am apparently not allowed access to my HBOGo subscription because the internet I am using to access said subscription happens to be in a household that also uses ATT but doesn't have HBO, as everytime I attempt to

Questions

4.7K

14

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