
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Is anyone else having issue with HBOMAX having been cancelled from the AT&T elite unlimited wireless plan? It is still listed as a feature on that plan, and I don't recall ever having seen notification of a change in my plan, but customer service chatted me tonight (after about an hour and a hal
Questions
•
Account Features
There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.
Questions
•
Landline Phone Features
I had ATT Unlimited Elite which came with free HBOMax. However, it no longer works and when I log into HBOMax it says my subscription through ATT has expired. I know that ATT no longer offers their Unlimited Elite plan or any sort of free HBOMax with new wireless plans; however, I was told that I sh
Questions
•
Account Features
I received an email from AT&T, with my plan I have access to HBO. How? I dont have U-verse or Direct TV. I tried with AT&T and Direct TV and HBO customer services, nobody couldn't help me.
Questions
•
Account Features
I'm having issues activating HBO after upgrading my wireless service to the elite unlimited package that includes HBO. When I go to select my provider I select AT&T Wireless / Watch TV I get the error message: We’re having trouble verifying your access to HBO GO with your TV provider.Sorry, we can
Questions
•
Account Features
On Tuesday, June 16, 2020, I received a text message from AT&T at 7535 stating: AT&T Free Msg: Great news! As a valued AT&T Signature customer, your plan has been upgraded to Unlimited Elite at no additional cost. Your new plan has free HBO Max, 30GB of mobile hotspot per line, HD stre
Questions
•
Wireless Billing
I posted a few months ago about the upgrade program with the 1000 trade in credits where after the new phone was bought and the contracted signed for the 1000 trade in and only given 130 and told when calling in and concerned that was the first 2.5 months credits, to bring told that was the whole tr
Questions
•
Wireless Billing
I have ATT wireless unlimited plus and DIRECTV. I upgraded my wireless plan to unlimited plus a couple of days ago.Does HBO just appear on my TV or do I need to Subscribe then Activate? thanks Mike
Questions
•
2017
Is anyone else having a problem with HBOMAX? I have the Unlimited plan that has it included. Has worked no problem up until about a few days ago. Wondering if it's a just me thing or everyone. Thanks
Questions
•
Wireless Account
Please explain to me what sddv means. I know that it is just a code for billing. But what do the letters stand for? What is the acronym?
Questions
•
Wireless Billing
I have been with ATT for years. During that tile I have spoken to countless representatives, supervisors, and managers. I was a little “tense” this morning when I called. To tell you the truth, I was going to cancel my service. Since November of 2021, I have been paying for services that I had not b
Questions
•
U-verse TV Account
I have a Business Unlimited Elite plan. I was told that I would get HBO Max subscription with this plan. I have tried repeatedly to log in to HBO Max using my AT&T log in data and I get a message saying that my subscription needs to be activated on the AT&T website. I have looke
Questions
•
Wireless Account
I was looking over my account details today and realized that HBO Max is included in wireless plan. Great! Then I ran into the same issue that countless others seems to be coming up against. I have followed the steps on both the ATT support site as well as HBO Max but have no "Activate HBO Max" or "
Questions
•
Max Login & Installation
I have Max thru DirecTTv and cannot log in on my IPad. I select Direct Tv and then it flips me to AT&T. No matter what login creds I use, it won’t log me in and I know they are correct . On my phone, no problem. What is the issue??
Questions
•
Max Login & Installation
The new update is kinda unbearable for me and my kids that want to watch the same episode or movie over and over. And the new update on Amazon Fire took the "restart" button away, again. Can we get that back? I don't know what it means to you, but to me with kids that are on a repeat binge for the d
Questions
•
Watching Max
With the announcement of HBO Max and Discovery Plus merging, I am asking for some clarification. Currently AT&T offers HBO Max as a free bonus with some internet plans. With this merge happening, how will that be handled? While this new combo service be offered at no charge for thos
Questions
•
Max Account & Billing
I recently updated my phone plan because I was overpaying for unlimited. I was assured that I would not lose access to HBO Max because I use it often. However, now it is saying my subscription has expired. I have logged out of all devices and tried to log back in with my AT&T login and it is sti
Questions
•
Max Account & Billing
Greetings. It's Friday - my journey started Monday. My goal was simple - activate and enjoy HBO Max, which I am eligible for with my unlimited data plan. Here is a list of every single thing that has happened to me over the course of five days. Monday - three agents tried to assist. At first, many o
Questions
•
Max Login & Installation
I have spent 4 hours with the support and it looks like it is staffed with folks who have no clue what they are doing. There is no call back if call gets disconnected. there is no way to contact support other than phone and being on hold for hours. The "My Services" area of my account has been showi
Questions
•
Max Login & Installation
When I try to watch HBO movies from the uverse site, I get a message that says "missing registration token." When I go to HBOGo and try to sign in, it says HBO isn't on on account. It is. Help please? [edited for privacy-please do not post personal information]
Questions
•
Watching U-verse TV