Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (259)

Relevance
just adding HBO to u-verse account

I have U200. I just want to add HBO and not upgrade the package I have. Very happy with U200 and don't want to pay more but just for HBO. Is that possible?

Questions

18.6K

6

0

0

HBO Max and AT&T Fiber 1G

So, didn't realize until after signing up for AT&T Fiber 1G that HBO Max it's only a 30-day trial. I think it's a little misleading to repeat in the advertising and even after you log into your account and only mentioned on one page that you get HBO Max is only included for a month.  But

Questions

88

0

0

Max does not allow or recognize my ATT login

I would like a solution from ATT to troubleshoot MAX. I have deleted the MAX app and reinstalled, I have turned off my devices to reboot, I have changed my ATT password, I have logged into 2 different search engines on my desktop, I have exhausted all the posted links for help….and I verified that

Questions

117

0

0

Max no longer allowing me to login

I have not changed wireless plans and I am unable to login to Max as I have been. I keep getting the can’t verify subscription error. Anyone else having this issue?

Questions

22

1

0

HBO MAX NO LONGER WORKING

I have recently upgraded phones on 2 of my lines and now HBO MAX is stating i no longer have access. i have tried to do a support chat however the canned messages are getting me no where. the forums show there are several other customers with the same issues. Please help. thank you

Questions

6

0

0

Cannot Sign Into Third Party Apps - Will AT&T Take Responsibility?

After speaking to multiple reps, being transferred several times, even going on Twitter for support, I came across this forum and wow, it seems MANY of you are having the same issue I am having. I cannot sign into any third party app using my U-Verse credentials - it says I'm not authorized. Like yo

Questions

394

0

0

0

HBO Go says I'm not subscribed and I am!

I have had HBO on my Uverse account for years, and I've been using the HBO GO app on my tv as well.  When I try to go to my HBO GO app on my tv today, it is now saying I don't have HBO on my Uverse, which, i most certainly do.  I have seen other people post about this before, but having been able to

Questions

2.1K

1

0

0

hbo max

I'm trying to activate hob max and I can't seem to figure out how?

Questions

131

1

0

Can not log into HBOMax - says subscription is expired.

I've had this problem since the end of July and have spent hours on the phone with both AT&T and HBOMax support only to get nowhere. AT&T tells me to call HBO, HBO tells me to call AT&T. The last phone call I had with AT&T support was over an hour and ended with the AT&T Rep tell

Questions

334

3

0

HBO Max "Can't Verify Your Subscription"

I have AT&T Fiber Internet 1000, and I began subscribing in November 2021. I tried to activate my HBO Max account last week when I got a flier in the mail reminding me that access is included in my internet subscription, and it specifically mentions that I hadn't yet activated the account. I hav

Questions

101

1

0

HBO Login keeps saying “we want to keep your info safe”

HBO Login keeps saying “we want to keep your info safe” When I then click on "OK, got it." it just goes back to login page where I already was.

Questions

62

4

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

64

1

0

HBO Access

I received an email from AT&T, with my plan I have access to HBO. How? I dont have U-verse or Direct TV. I tried with AT&T and Direct TV and HBO customer services, nobody couldn't help me.

Questions

228

1

0

0

What is HBO on going compared to HBO regular subscription?

Is it only video on demand only? I don't see it explained anywhere or why it is charged less that full HBO. This is an option shown on the account page for adding Uverse TV services. I saw it when adding the HD tier recently.

Questions

374

4

0

0

HBO Free Credit - Unlimited Plus Mobile Plan - AT&T U-verse

I've had the AT&T Unlimited Plus Mobile plan since April 2017.  I received the free HBO Credit on my AT&T U-Verse TV bill ever since.  In the middle of April of this year, HBO was turned off, unprompted.  I had to call AT&T and they told me there was some glitch in their system and they added it bac

Questions

214

0

0

0

HBO Go activation says my subscription does not include HBO

I have HBO as part of my Uverse TV package. When I try to activate HBOGo, I get the following error: It appears that your AT&T U-verse subscription does not include HBO. HBO GO is available free to AT&T U-verse customers who subscribe to HBO. If you believe that you received this message in error,

Questions

545

1

0

0

Monthly charges increased in error after automated plan change promised at no additional cost

On Tuesday, June 16, 2020, I received a text message from AT&T at 7535 stating: AT&T Free Msg: Great news! As a valued AT&T Signature customer, your plan has been upgraded to Unlimited Elite at no additional cost. Your new plan has free HBO Max, 30GB of mobile hotspot per line, HD stre

Questions

101

3

0

HBOMAX Subscription cannot be verified

Is anyone else having a problem with HBOMAX? I have the Unlimited plan that has it included.  Has worked no problem up until about a few days ago.  Wondering if it's a just me thing or everyone.  Thanks

Questions

77

9

0

HBO Max

I have a Business Unlimited Elite plan. I was told that I would get HBO Max subscription with this plan.  I have tried repeatedly to log in to HBO Max using my AT&T log in data and I get a message saying that my subscription needs to be activated on the AT&T website.  I have looke

Questions

78

1

0

HBO Max can't verify sign-in even after clearing browser data

ATT internet fiber 1000 plan says I have HBO Max. I tried signing in by selecting provider ATT. After successful ATT sign-in, HBO Max site says it can't verify and it looks like I don't have HBO Max. Following ATT FAQ, tried clearing Edge browser data from all time. Re-attempted sign-in to HBO Max,

Questions

119

14

Not finding what you're looking for?