
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
So, didn't realize until after signing up for AT&T Fiber 1G that HBO Max it's only a 30-day trial. I think it's a little misleading to repeat in the advertising and even after you log into your account and only mentioned on one page that you get HBO Max is only included for a month. But
Questions
•
HBO Max Account & Billing
I'm trying to activate hob max and I can't seem to figure out how?
Questions
•
HBO Max Login & Installation
Hello, I have the AT&T Unlimited Elite plan with HBO Max included, since HBO is rebranding is there any word on what is going to be happening to the subscriptions provided by AT&T? I would be very sad to lose this service as I use it quite often.
Questions
•
Watching HBO Max
HBO and AT&T can't seem to link our accounts together. we should be getting free HBO Max and 5 calls later and a manager escalation number and still no resolution. Anyone else have this issue?
Questions
•
HBO Max Login & Installation
After speaking to multiple reps, being transferred several times, even going on Twitter for support, I came across this forum and wow, it seems MANY of you are having the same issue I am having. I cannot sign into any third party app using my U-Verse credentials - it says I'm not authorized. Like yo
Questions
•
Watching U-verse TV
So I have been using HBO Go the last couple weeks with no problem at all and then suddenly I tried to login last night and the login screen won't come up. As soon as I pick UVerse as my provider it goes straight to a message saying that my subscription does not include HBO Go, even though it never l
Questions
•
Watching U-verse TV
I just upgraded my wireless package that includes free HBO. But when the system checks my wireless number it shoots back that "We're Sorry, but your number isn't eligible".
Questions
•
Account Features
I changed my wireless plan to the Elite level about a month and a half ago which includes HBO Max. The day I switched I was able to login into HBO Max and it's been working great until about 4 days ago when everything just stopped working on all my devices including PC, Iphone 12 pro, and TV.
Questions
•
HBO Max Login & Installation
I have the Unlimited Elite plan, and have been trying on and off for the past 6 months to get access to HBO Max, but just can't get in. It keeps giving me an error. I have been on support with ATT several times, and they keep bouncing me around on an endless loop. Any ideas? There is
Questions
•
HBO Max Login & Installation
Hi, I just changed plans and the new one includes HBO. I am having issues logging in to HBO due to an extra Login ID tied to my ATT account. I have tried to combine them but and also getting an error trying to do this. I can log in to My ATT without issue, this other ID was only used in the past u
Questions
•
Wireless Account
I cannot activate HBOMax even though it is included with my Internet 1000. I have been using internet 1000 with HBO max for a few years. Last week, the HBOMax site shows that my subscription has expired even though MyAT&T shows an active subscription. I checked with AT&T Billing, and my HBOM
Questions
•
AT&T Fiber Account
I've had this problem since the end of July and have spent hours on the phone with both AT&T and HBOMax support only to get nowhere. AT&T tells me to call HBO, HBO tells me to call AT&T. The last phone call I had with AT&T support was over an hour and ended with the AT&T Rep tell
Questions
•
HBO Max Login & Installation
Hi:I have an AT&T wireless unlimited data account for my cell phone, and Comcast / Xfinity TV.Is there a way to get HBO Go or some other HBO plan free on my iPhone and if so, how? (I've seen some past questions like this, but am confused.)Thank you!
Questions
•
Account Features
I have AT&T Fiber Internet 1000, and I began subscribing in November 2021. I tried to activate my HBO Max account last week when I got a flier in the mail reminding me that access is included in my internet subscription, and it specifically mentions that I hadn't yet activated the account. I hav
Questions
•
HBO Max Login & Installation
My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician
Questions
•
AT&T Internet Account
I received an email from AT&T, with my plan I have access to HBO. How? I dont have U-verse or Direct TV. I tried with AT&T and Direct TV and HBO customer services, nobody couldn't help me.
Questions
•
Account Features
I'm having issues activating HBO after upgrading my wireless service to the elite unlimited package that includes HBO. When I go to select my provider I select AT&T Wireless / Watch TV I get the error message: We’re having trouble verifying your access to HBO GO with your TV provider.Sorry, we can
Questions
•
Account Features
This has to be as infuriating as it gets for me. I'm stuck housesitting for a week and am apparently not allowed access to my HBOGo subscription because the internet I am using to access said subscription happens to be in a household that also uses ATT but doesn't have HBO, as everytime I attempt to
Questions
•
Watching U-verse TV
I get the message, "We need to verify your subscription.” And “Here are some things to try: Follow these detailed steps to confirm if your plan is eligible and take action to get HBO Max™. Explore the HBO Max™ sign-in FAQ" I get this message when I try to watch HBO Max on my iPhone or on m
Questions
•
Watching HBO Max