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Link HBO Account?

Hello! We recently upgraded to an ATT plan that includes free HBO. I thought I got our accounts linked but this morning we were charged for HBO again. Can someone tell me how to activate the free service?

Questions

78

1

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After 2 years, still no free HBO

Unlimited data, was told I qualify, but still nothing. I texted 2883 and got the OOPS... screen with an error code. Its been 2 years.

Questions

342

9

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Appalled by Customer Service Experience

I know telcos are not known for their customer service but the experience I had today was nothing short of appalling. @ATTMobilityCare. I was told months ago when adding a line that our new service includes HBO Max. Everything was fine until DirecTV Stream got rid of HBO Max. Fine, I still had it in

Questions

51

3

Hbo Max "Can't Verify Service"

I signed up for the unlimited elite cell phone plan last Friday so I would be able to watch HBO Max. I have tried to log in endless times and it says it can't "verify my subscription". Have tried both on iPhone and on PC. I spend over two hours on the phone yesterday with costumer service ( two sepa

Questions

299

1

0

HBO Max Subscription Has Expired

Hi, I've been having this issued for over 2 months now. On my account it states that HBO Max Subscription through AT&T has expired. I signed up with the unlimited plan Sept 2nd and the rep told me, there's no expiration date on the subscription. When I click on a movie an option of "choose a pla

Questions

1.2K

3

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HBO for AT&T - cannot find provider

My plan includes HBO but I have been trying on-and-off for multiple years now and keep getting the same message that says my provider cannot be found. I need help setting it up as soon as possible now that I have time to follow through with it.

Questions

42

11

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MAX App Sign Issue

I'm no longer able to sign into the MAX App with my AT&T credentials. I chatted with MAX support and they advised me to reach out to my provider for help. When I sign in with AT&T as my provider it now says "Can't Verify Subscription". I have MAX free included in my mobile plan, but have not

Questions

74

1

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Ordered HBO free preview online - how long for order to go through?

Hi --I tried to call customer service, but it was after hours. So placed the order for the HBO free preview online. I was wondering how long it takes for it to go through as it hasn't yet? And it doesn't show my order number on my account.Anyone have any idea?

Questions

306

2

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HBO WITH AT&T UNLIMITED ELITE

I keep getting referred to https://www.att.com/myatt to activate my included HBO plan, but I don't see where to actually activate once I am logged in. I am just redirected to the My Account page. When I try to log into HBO GO using AT&T WIRELESS / WatchTV as my provider, I get an error message: "We

Questions

329

2

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HBO Max activation issue

We recently updated our plan to the AT&T Unlimited Elite plan and it says HBO Max is included with it, however when i look into support, it says to go to the tile on a desktop on the main page. There is no tile for that, so I do not understand how to activate it.

Questions

603

2

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FREE HBO WITH 5 LINES

Hello Recently updated my 5 line plan to Unlimited Elite. I was able to sign on to HBO GO. What do my other 4 lines use to sign in to HBO GO? Do they all have to create MYATT accounts?Thanks

Questions

29

1

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HBO GO Not Working

I try to login to my hbo go account and it gives me the error: FBTSML218E The specifications for the SAML2.AssertionConsumerService endpoint are not valid. Please email me at   [Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID n

Questions

496

6

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HBOMax cannot verify subscription even though it is part of my phone plan

I came back from traveling in June to find that my HBOMax had been signed out and it would not let me sign back in. Since then, I've had 2 chat sessions with AT&T support where they have both put in a case for my situation to be followed up in 48-72 hours and received nothing.   I have

Questions

213

10

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ATT Lies - Free HBO for Unlimited Plus Customers a deceptive Lie?

I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan. ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps

Questions

1.2K

16

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Child (sub) Accounts and Password on HBO Max

Is there any way to create a child or sub login under my primary HBO Max account? My HBO Max account is linked to my primary AT&T account.  I do not feel comfortable sharing my billing username and password with my teens.  The last thing I need is them having access to all of the acco

Questions

974

6

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Unable to sign into HBO Max through ATT Wireless (Unlimited Elite)

Sometime early December I lost access to HBO Max, specifically "my subscription expired". My wireless plan comes with free HBO Max and therefore should not expire. Since then, I've spoken to about 7 ATT representatives to try to get my subscription back. I've tried almost every solution suggested on

Questions

442

4

HBO Max Login with Unlimited Plus

I have spent the morning working on trying to log into HBO Max (which the virtual support said my plan was eligible for) and I have had no luck. I have tried on my phone and computer and I know my login works because I was able to sign into myATT. Whenever I put my log in information in, it says   "

Questions

469

1

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Trade In

I have recently got a my iPhone 15 pro in trade in with Samsung s20 5g, initially when I asked for the trade in credits, the store reps told me I would get 830, now when I went to store to drop off my Samsung s20 5g, they are saying, they could only offer 350, what do I do now?

Questions

15

1

Login Loop

This happens once every two weeks. HBO Max on my MacBook and my Amazon Fire TV says "ATT Subscription Expired", but when I login to ATT it says "Your plan comes with free HBO Max, Stream Now!" I click the link and then login using provider and it keeps "Choose A Plan" or "Click Here If Already Subsc

Questions

249

3

HBO Max account signup issue with ATT fiber

Hi,   I've signed up for ATT Fibre that comes with the HBO Max bundle.   I've already pushed the HBO Max button to set an account up.   However, when I try to login to HBO Max using ATT as the provider with ATT login, it just redirected me back to the subscription page.&

Questions

135

1

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