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when i stepped up my service i was told in the store that hbo max came with my service i have been trying on and off to get it to work since i was using another service provider but now that service is gone and i would like to use my full benefits but for some reason it doesnt show that i have that
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Account Features
I try to login to my hbo go account and it gives me the error: FBTSML218E The specifications for the SAML2.AssertionConsumerService endpoint are not valid. Please email me at [Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID n
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Watching U-verse TV
I know telcos are not known for their customer service but the experience I had today was nothing short of appalling. @ATTMobilityCare. I was told months ago when adding a line that our new service includes HBO Max. Everything was fine until DirecTV Stream got rid of HBO Max. Fine, I still had it in
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Wireless Account
Hello! We recently upgraded to an ATT plan that includes free HBO. I thought I got our accounts linked but this morning we were charged for HBO again. Can someone tell me how to activate the free service?
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Account Features
Hi --I tried to call customer service, but it was after hours. So placed the order for the HBO free preview online. I was wondering how long it takes for it to go through as it hasn't yet? And it doesn't show my order number on my account.Anyone have any idea?
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U-verse TV Account
Pop-up message on my HBO Go app (iphone 8 plus) says, "It appears that your AT&T U-verse subscription does not include HBO." Well, my subscription does include HBO. I see many similar complaints on the web dating back to 2015, but no solutions. Lame suggestion of uninstalling/reinstalling the app
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Watching U-verse TV
Hello Recently updated my 5 line plan to Unlimited Elite. I was able to sign on to HBO GO. What do my other 4 lines use to sign in to HBO GO? Do they all have to create MYATT accounts?Thanks
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Account Features
I keep getting referred to https://www.att.com/myatt to activate my included HBO plan, but I don't see where to actually activate once I am logged in. I am just redirected to the My Account page. When I try to log into HBO GO using AT&T WIRELESS / WatchTV as my provider, I get an error message: "We
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Account Features
Unlimited Elite wireless plan listed as HBO max included; however, I am unable to log in following any of the instructions. I keep getting the same message with different error codes. AT&T will only answer my calls after long wait times and I've been hung up on twice trying to resolve this issue. I
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HBO Max Login & Installation
Hi, I've been having this issued for over 2 months now. On my account it states that HBO Max Subscription through AT&T has expired. I signed up with the unlimited plan Sept 2nd and the rep told me, there's no expiration date on the subscription. When I click on a movie an option of "choose a pla
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HBO Max Login & Installation
Does anyone know how to get my subscription verified and active??? I have HBO Max with my Internet 1000 plan which was installed last Thursday June17. For the last 6 days, I have tried over a dozen times to activate it on my phone and laptop with no success. I follow the onscreen prompts but get the
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HBO Max Login & Installation
This happens once every two weeks. HBO Max on my MacBook and my Amazon Fire TV says "ATT Subscription Expired", but when I login to ATT it says "Your plan comes with free HBO Max, Stream Now!" I click the link and then login using provider and it keeps "Choose A Plan" or "Click Here If Already Subsc
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HBO Max Login & Installation
Sometime early December I lost access to HBO Max, specifically "my subscription expired". My wireless plan comes with free HBO Max and therefore should not expire. Since then, I've spoken to about 7 ATT representatives to try to get my subscription back. I've tried almost every solution suggested on
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HBO Max Login & Installation
I don't have an AT&T account, but someone else does, and has used my email address. He's resident in Texas (I'm in the UK) and has (or had) U-verse, DirecTV & HBO Max, plus a bunch of other nonsense account addons. I haven't however found a way to contact AT&T to correct this, as it
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AT&T Internet Account
While AT&T only charges $5 for HBO with DirecTV Now, I think it's $15 pretty much anywhere else. But it looks as if you don't even need to have a regular DirecTV subscription to get this. It seems pretty simple: "AT&T Unlimited Plus customers will benefit from HBO included
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Account Features
I signed up for the unlimited elite cell phone plan last Friday so I would be able to watch HBO Max. I have tried to log in endless times and it says it can't "verify my subscription". Have tried both on iPhone and on PC. I spend over two hours on the phone yesterday with costumer service ( two sepa
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HBO Max Login & Installation
I have had AT&T fiber for 2 years now. I got a charge from HBO max. Does AT&T no longer offer a free subscription as a benefit to using fiber?
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AT&T Fiber Account
I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!
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AT&T Internet Account
I came back from traveling in June to find that my HBOMax had been signed out and it would not let me sign back in. Since then, I've had 2 chat sessions with AT&T support where they have both put in a case for my situation to be followed up in 48-72 hours and received nothing. I have
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HBO Max Login & Installation
We recently updated our plan to the AT&T Unlimited Elite plan and it says HBO Max is included with it, however when i look into support, it says to go to the tile on a desktop on the main page. There is no tile for that, so I do not understand how to activate it.
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Account Features