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WHY ARE CUSTOMERS NOT A PRIORITY?

Maybe I am not asking the question correctly, why are customers not a priority?

Questions

 • AT&T Internet Account

301

8

0

0

Spams, scams, & how to report them

I receive at least 3 spam or scam phone calls every single day. I block the caller, but they call right back with almost the same number.  This has been going on far too long, and I can only assume that I am being charged for these calls. I’m on the “no call” list, and do not publish my # anywhere.

Questions

 • Account Features

128

1

0

0

ADDING ADDITIONAL CHARGES TO MY BILL THAT ARE INCORRECT!

Why do you treat your clients so bad, we are people just like you! Cheat us, Lie to us, mislead us and than try to nickle and dime people for charges that are not correct, I have just never seen corruption in the public sector like this, it is truly disgusting!

Questions

 • AT&T Internet Account

217

0

0

0

Can an incoming-call blocking-feature be added to home and wireless phones?

I'm tired of getting calls from a person named Michelle at the number, 661-***-****, who, every time she calls me, tries to sell me, first, a lottery ticket, and, then, diabetes medical-care equipment. I have told her repeatedly that I don't even have diabetes. Therefore, I want to keep her from cal

Questions

 • Device Features

972

1

0

0

AT&T will bill you even if you cancel the installation

I had asked AT&T to come and install internet at my apartment back in August 2014. When the installer came to inspect the telephone system in the building, he said he would have to drill a hole in my window in order to get a wire through from the basement and into my unit. I did not want them to do

Questions

 • AT&T Internet Account

279

1

0

0

How do I stop a "Unknown Number" or "No Caller ID" from calling my phone?

Being harassed by a hacker calling me every 5 minutes...cannot block the calls....really don't want to change phone numbers.  Any one know of any other methods to block out calls?   His calls are from Google phone numbers he subscribes to in the states but he is out of country.

Questions

 • Device Features

712

1

0

0

Harrassment from "windows" call center

Call center making cold calls from "+7192423654" has driven me over the edge. For over two years various asians call from "windows" with an "urgent" tale of how my computer is infected with X Y or Z. They want access to my computer. I've told them in no uncertain terms that i will NEVER be intereste

Questions

 • Account Features

474

5

0

0

CUSTOMERS TREATED SO POORLY!

I know I have asked this question many times before, but why do you treat your customers so poorly, are you trained to do so by management?

Questions

 • AT&T Internet Account

596

22

0

WHY ARE CUSTOMERS NOT A PRIORITY?

Hello,Does anyone out there have contact information for payments that where processed but never applied to my account, I have confirmation number from AT&T and my statement as well from my bank that the money was taken!I have spoken with multiple reps and given information many times that is comple

Questions

 • AT&T Internet Account

222

0

0

0

Why does AT&T insist on badgering us with texts to say NOTHING IS WRONG with our accounts?

Every month AT&T pummels me with several messages to tell me that my auto-payment is going to happen again. Yep. Just like I set it up to do. Then, after the payment, I get two more texts, at any time of day or night, to say there's no problem with my account. Sometimes they'll even prompt me to sig

Questions

 • Wireless Billing

160

0

0

0

AT&T representative left threatening voicemail

My family spoke to Steve from Utah today in regards to starting a plan. When my brother told Steve he would need to speak to his wife before making a decision, Steve called back and left a threatening voicemail. In the voicemail, which I can provide if needed, Steve tells my brother that doesn’t kno

Questions

 • Wireless Account

185

2

0

0

AT&T FREE MESSAGE: Mobile line xxx-xxx-xxxx (my phone number) has consented to share phone location

Multiple messages arrive at night saying "AT&T FREE MESSAGE: Notice; Mobile line xxx-xxx-xxxx (my phone number) has consented to share phone location or other subscriber, account, and device data with third parties. Thank you for choosing AT&T." I asked my IT Dept. at work, and they say the messages

Questions

 • AT&T Phone Account

762

1

0

0

TREATING CUSTOMERS POORLY!

Hello,It seems from what I have been reading on the forms page that its ok to mistreat customers. Why is this acceptable in the culture of AT&T, to treat customers poorly?

Questions

 • AT&T Internet Account

222

0

0

0

Harassment from AT&T employee

I wasn't sure where else to post this so I'm posting it here. There is an employee with AT&T in the Upstate SC area who is a former associate of mine in the entertainment industry who spent the better part of a week at the end of June harassing me after his services with us were terminated, and afte

Questions

 • Wireless Account

1K

3

0

0

Protective/No Contact Order Against Account Holder

I had a family phone plan for several years that was shared between my ex husband, myself, and my two parents.   Near the end of my phone contract with ATT, I received a Protective/No Contact Order against my husband.   I moved to a different phone service as did my parents. Tonight a package was de

Questions

 • Wireless Account

253

4

0

0

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