
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
It’s the age-old question, “is my phone waterproof?” The short answer, not exactly. Most recent devices are water-resistant. This means your device can survive short dips in the tub and are safe from splashes of water. What does IP Mean? It is a measurement of resistance, from dus
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Hi,I purchased an iPhone XS for the full price from BestBuy. I inserted an H2O sim into the iPhone and used it with calls and texts (did not have a data plan). In December, I noticed that I would get a cannot activate cellular network error on the phone when I attempted to use data. Due to upcoming
Questions
•
Apple
I have a 6s AT&T phone. I have been using it on a prepaid H2o account. Recently I started the process to move to another provider because the AT&T coverage is poor where we often travel. A "port out" was performed by H2o so I could take my phone number with me. All was good until I tried to activate
Questions
•
Apple