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BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

64

4

0

Stalking

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

Questions

39

2

0

Cell phone signal booster registration form

Hey everyone, I'm trying to register a cell phone signal booster with at&t, but I cannot seem to find the form to register one, and the link to their registration form from other websites, seems to no longer work. I was wondering what happened, and if I can still register my cell phone booster

Questions

263

6

0

Picture-in-picture no longer working in Guide or Favorites list

When I open the guide, I can see a PIP image for the channel I'm currently on, but when I move to other channels I just see a black screen instead of a picture (while I am in the column for the current time, not a later time). If I select a channel I am not subscribed to, I do see the not-subscribe

Questions

194

3

0

Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Questions

86

2

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

69

4

Old Voicemail greeting

Hello, I have read another post very similar to my situation and hope you can help. My mother has an old Bell South digital answering system Model 1184. My brother recently passed away. He was the one who originally set up the answer machine greeting. We briefly lost power and the machine defaulted

Questions

96

1

0

Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

Questions

30

5

0

Closed

Bill Maher is back

Bill Maher is back on Friday evenings with his Real Time show. And of course, AT&T TV guide does not have this correct and did not record last Friday's show, thinking it was a repeat.How to get this corrected?

Questions

122

10

0

TODAY - Guide No Info is NOT DVR

(posted this on another thread as well, so it will be seen for today's issue)IT IS NOT THE DVR!A friend 6 miles away, in another city, called to say her guide was constantly "no Information available" or "getting information".Uverse people told her to reboot DVR. She did everything several times wit

Questions

233

0

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Want to prove ATTCares?

You should read what people are having issues with. Things like the guide not matching what’s on. Things like season passes not being set to a channel but to all channels so when you set a season pass it records every showing on every channel? Things like every time you push an update we have to go

Questions

140

2

0

0

Locked out of Account and Forgot Security Question Answers

I havent logged into my att email account in years, but I have certain accounts linked to the email. I no longer know the answers to my security questions, as I made the account many years ago. How can I get back in?

Questions

108

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Prepaid Phone card $10.00

Rechargable Phone card

Questions

20

2

0

Business in Argentina Rural Development Proposal

Yes I signed up for your wireless plan that allows me to use my phone between North America and Argentina when I go back. I and building a home and starting a couple of businesses and the rural areas of Argentina. To be specific Chaco province, and if you ever want to expand your business b

Questions

13

5

Apps on Samsung Galaxy

Why does it say I have 523 apps on my Samsung galaxy phone? There's NO WAY!!!

Questions

33

1

0

MOTO G Power Service to Existing Prepaid Account

I currently have an AT&T 1000 minute/ year prepaid plan. My old 3G phone will no longer be compatible with ATT next month.  I am considering the MOTO G Power (unlocked) as a replacement.  The old SIM card is the wrong package for the new MOTO, so a swap will not work.  Is install

Questions

86

7

0

There's a damaged telephone terminal in my front yard

Near the sidewalk in the corner of my driveway, residential house, there is an old rusted telephone terminal that has fallen and is a hazard.

Questions

20

1

0

DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

Questions

42

0

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Uverse Guide for PBS shows is incorrect

I'm a big fan of PBS and the evening NewsHour.  Something changed this week to the PBS schedule but the Uverse Guide hasnt been updated. For several weeks now the Uverse Guide has listed childrens shows throughout the day but the station was actually running science shows (we would schedule 'Sesame

Questions

382

1

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hi, . May i ask where my 3 refunds are at?

I have a refund for 300 dollars, one for 150 dollars and the third refund for 150 dollars. I spoke with a supervisor and she stated it was processed on the sept. 19th 2022.... please help.

Questions

86

13

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