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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

66

1

0

WHEN ATT LIES TO YOU REPEATEDLY.

ATT SAID THEY WERE SENDING A NEW PHONE. THEY DIDNT. THE GOOD THING ABOUT MODERN TECHNOLOGY IS I RECORDED IT. SHOULD GET INTERESTING, SEEING AS THIS IS THE 7TH TIME BEING LIED TO BY ATT. DOCUMENTED AND RECORDED.

Questions

 • Wireless Account

84

3

0

On screen guide: Movie description issues

Yesterday (18 Oct 2017) I noticed on the on TV channel guide that the movie channels we receive (we have U200, with HD service and are in the St. Louis, MO metro area) did not display any synopsis of the movie plot nor did names of major actors appear. The only information on the movies which displa

Questions

 • Watching U-verse TV

397

3

0

0

ESPN schedule

I used the ESPN schedule on U-verse to schedule recording the Behring F1 race. Instead I recorded basketball. When I checked on ESPN, I saw that the race was broadcast at a different time, about 3 hours later.

Questions

 • Watching U-verse TV

39

1

0

Closed

Bill Maher is back

Bill Maher is back on Friday evenings with his Real Time show. And of course, AT&T TV guide does not have this correct and did not record last Friday's show, thinking it was a repeat.How to get this corrected?

Questions

 • Watching U-verse TV

94

10

0

Can AT&T look up an old phone number

I need to find an old phone number i had in 2007. i know thats a long time ago but i need this phone number so that i can recover my federal employer id number. the IRS has to have the phone number to look up the business that was associated with it. i really need to find out what my FEIN is beca

Questions

 • AT&T Phone Account

54

1

0

Cell phone signal booster registration form

Hey everyone, I'm trying to register a cell phone signal booster with at&t, but I cannot seem to find the form to register one, and the link to their registration form from other websites, seems to no longer work. I was wondering what happened, and if I can still register my cell phone booster

Questions

 • AT&T Cell Booster

169

6

0

Picture-in-picture no longer working in Guide or Favorites list

When I open the guide, I can see a PIP image for the channel I'm currently on, but when I move to other channels I just see a black screen instead of a picture (while I am in the column for the current time, not a later time). If I select a channel I am not subscribed to, I do see the not-subscribe

Questions

 • Watching U-verse TV

64

3

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

44

4

BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

 • Wireless Billing

37

4

0

Want to prove ATTCares?

You should read what people are having issues with. Things like the guide not matching what’s on. Things like season passes not being set to a channel but to all channels so when you set a season pass it records every showing on every channel? Things like every time you push an update we have to go

Questions

 • AT&T Internet Security

135

2

0

0

Closed

Change day-date-time

How do I change the day of the week and time and date on the phone?

Questions

 • AT&T Phone Equipment

15

0

0

MOTO G Power Service to Existing Prepaid Account

I currently have an AT&T 1000 minute/ year prepaid plan. My old 3G phone will no longer be compatible with ATT next month.  I am considering the MOTO G Power (unlocked) as a replacement.  The old SIM card is the wrong package for the new MOTO, so a swap will not work.  Is install

Questions

 • Other Phones & Devices

48

7

0

TODAY - Guide No Info is NOT DVR

(posted this on another thread as well, so it will be seen for today's issue)IT IS NOT THE DVR!A friend 6 miles away, in another city, called to say her guide was constantly "no Information available" or "getting information".Uverse people told her to reboot DVR. She did everything several times wit

Questions

 • U-verse TV Equipment

221

0

0

0

The online program listings now officially useless for any purpose whatsoever

The Uverse online TV listings grid is now completely broken. To be functional the grid must have three elements visible at once -- (1) the channel numbers, (2) the program listings for those channels, and (3) the timeline.  In other words, the intersection of these three elements might show th

Questions

 • Watching U-verse TV

1K

15

0

0

Uverse Guide for PBS shows is incorrect

I'm a big fan of PBS and the evening NewsHour.  Something changed this week to the PBS schedule but the Uverse Guide hasnt been updated. For several weeks now the Uverse Guide has listed childrens shows throughout the day but the station was actually running science shows (we would schedule 'Sesame

Questions

 • Watching U-verse TV

261

1

0

Locked out of Account and Forgot Security Question Answers

I havent logged into my att email account in years, but I have certain accounts linked to the email. I no longer know the answers to my security questions, as I made the account many years ago. How can I get back in?

Questions

 • AT&T Internet Security

80

0

0

AT&T 51001-51999 ports conflict with a gateway reserved port

Subject speaks for itself, I'm trying to port forward ports 51001-51999 for gaming and it gives me the conflicting error message. Can anyone explain the reasoning behind this and let me know if there's a work around? Thanks a lot!

Questions

 • AT&T Fiber Equipment

379

6

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

21

1

0

Local stations - another question

Sometimes ALL the local stations show up on the station guide in the APP, including all the HD stations, but most of the time NONE of the local stations show up on the APP station guide. What causes them to appear and disappear?? I have not changed our U-VERSE service at all.

Questions

 • Watching U-verse TV

168

0

0

0

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