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Unable to add minutes to AT&T pay as you go phone

I am no longer able to add minutes to my son's iphone. I think it's because I let 90 days go by without adding minutes. How can I add minutes, and if I have to get a new SIMS card, will he be able to keep the same phone number?

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351

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wireless service, customer support, web site ordering, at&t,, firstnet

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

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65

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Clarification needed: Prepaid customer - text says 3G goes away February 2022, but starting April 12, 2021 calls are redirected?

Prepaid customer - text says "3G goes away February 2022", but "starting April 12, 2021 calls are redirected"? Does this mean I need to go get a new phone before April 12, 2021 in order to get calls and use voicemail?

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560

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GPRS data"units charged" What does it mean

I have the GoPhone prepaid plan with the monthly data plan. When I look at my account history I see GPRS activity that I am unaware is happening. It appears that data is being used, sometimes every four hours like clockwork. The Timezone ranges from Mountain to Eastern and even American/Puerto Rico

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2.9K

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Voice Mail sign in

I had to buy a new Go Phone cell phone in January of 2022. I have an account with AT&T and my wireless is one of pay as you go account since we rarely use our wireless. I was admitted into the hospital with covid pneumonia and was in the hospital & rehab for over 2 months. I was unable to se

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46

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Can't make or receive calls. Text ok

Cannot make or receive calls on my sons galaxy A50 for several months now. Can send and receive text but he just informed me that he hasn't been able to call or receive calls ever since we switched him over to att prepaid. Approximately 2 months ago. I just thought he was sending me to voicemail eve

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173

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Change the GoPhone plan

Is there any extra fee such as deposit for changing different GoPhone plan?

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190

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New PrePaid accounts with GREAT new pricing (formerly know as GoPhone)

Over the last few weeks on it, I've seen some info around the net about the rebranding, but none of it had dates so I held off. But it appears the new pricing is live at http://att.com/gophone/ even though the branding seems the same, so I'll mention it anyways.   Even the $30 plan comes wit

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383

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Information loss on new GoPhone account page

The new GoPhone "PAYGonline" website design, obviously optimized for tablets, has lost some information that was available from the original site. For example, according to the GoPhone plan terms:"GoPhone accounts will be canceled 60 days after expiration". That is, there are two important dates, th

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295

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Blank unlock code for Huawei Ascend XT

Hi, I sent a request for unlocking a Gophone device last week Mar 9. I received an email Mar 16 "We've approved your request to unlock an AT&T device" but there was no unlock code provided. 10 minutes later I received an email stating additional research needed to be done.When I checked the status i

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748

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Which APN should I be using, and can someone confirm the APN settings for me

Hello - I am using a grey market BLU smartphone. It has 2 SIM slots so I can have a Canadian number and USA number in the same phone! Since activating my SIM I can receive texts and calls but nothing outgoing! I can not even update my voicemail. I am currently attached to the AT & T Go Phone APN. An

Questions

872

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Want to disable "your gophone balance is" text messages

I have a $10/month GoPhone plan.  Every time I complete a call, or send/receive a text, I get a text message from AT&T which says, "Your GoPhone balance is $XX.XX."  These messages are unnecessary, distracting, and (above all) annoying. Can I turn them off?

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1.9K

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Closed

GoPhone Refund-Severe circumstances not considered?

I have been a Go Phone customer continuously for over 7 years. Yet today, I called customer support to request a refund of the credit that is currently on my account. The reason for this is that I was kidnapped, robbed and physically attacked. One of the items (besides money) that was robbed was my

Questions

528

9

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gophone rate plan vs account balance expiration

I'm confused about expiration dates for my prepaid phone account. I have the $40 monthly plan, which expires 7/21/14 (tomorrow!), but I also have an account balance, which expires 10/12/14. I'm currently out of the country, and will be back briefly at the end of August (leaving again on the 27th), s

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2K

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Difficulty canceling GoPhone payments from abroad (don't know my # any more)

Hi ATT -- It turns out for the past year I've been charged for my old AT&T phone, even though I have not been living in the US.  It looks like it's on some sort of auto pay thing. I want to remove autopay, but I don't have an AT&T account, as far as I know, I don't know my phone number anymore, and

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88

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How to unlock an at&t phone online with military orders?

I recently bought a new gophone (Iphone SE) while in the US and was told that it was unlocked but after going back to Europe found that it was locked to At&t. I know that there is an online unlock request page but there is no option to send military orders, which I would need to send since I haven't

Questions

592

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Gophone Refill is Succeed but the account balance is still 0

I have refilled my Gophone by the credit card. It has been successful refilled as my credit card has been charged with the refill. However, my Gophone account balance is still showing as 0.My phone number is 215-353-3623

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237

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Have good credit, plenty of money, gophone wont accept online payment

I just moved and need to get a wireless service- got a gophone sim and logged on to my gophone account and everything was working.  but it keeps rejecting my debit/credit card payment.  I held a 2 hour conference call today with the bank and the ATT person, I even made both of them go get their mana

Questions

174

2

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Unable to use after updae

Did an update to software which added new features. Was trying new features, one which I did not know actually tells you what everything is on the phone when you touch it. But now I cannot get out of that program, I cannot turn the phone off, I cannot unlock with my pin, I am receiving calls and tex

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69

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fast card missing numbers

i recently purchased a fast card for 50 to put on my prepaid number when i scratched the grey scratch off panel the numbers scratched off too now i cant read them in order to put them on my phone what can i do now?

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149

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