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Gophone refill charged but service not received

I use the 45 (40 with refill) dollars/month rate plan for which my credit card was charged on Sunday. Then suddenly as of today, I had no phone service any more! When called 611, was played a message about my balance not being enough (which is not true as both my bank account and the At&T account hi

Questions

207

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usage history

Back in 2019 I had a job working for a guy that provided everyone go phones. I only worked there for 3 months because i was in a wreck on the job that paralyzed my right hand and wrist, but now with the virus going on I'm needing UI pretty badly and this guy isnt fighting me tooth and nail for it. H

Questions

93

2

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Samsung Galaxy Express Prime J320A AT&T GoPhone - Your unlock request was denied...

I just purchased this Samsung J320A GoPhone from Best Buy and was looking to unlock it through AT&T's request form, but my request was denied because "the IMEI number doesn’t match a device that’s compatible with the AT&T network," even though it's clearly an AT&T GoPhone. I resubmitted my request i

Questions

942

6

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Disconnected GoPhone Account

I attempted to log into the MyAT&T account but it said that the GoPhone account was disconnected. I had the $40 plan and the last payment I made was on April 14, ending in May. I have been out of the country but I believe that my account has been inactive for under 90 days. I did the exact same thin

Questions

135

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Logging into Prepaid Account, AT&T tells me my first time login is wrong?

My phone has been activated, but whenever I try to login to my AT&T account so I can add money, I'm told the password is wrong. I've never logged on before, so it should still be the default last 4 digits of my number, correct? In case it isn't, I tried using "Forgot Password"...and was told my numb

Questions

2.8K

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wireless service, customer support, web site ordering, at&t,, firstnet

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

Questions

45

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Android Phone Updated Last Night -- Cannot Connect To AT&T Cellular Network

Last night a software update was pushed out to my LG Phoenix Plus phone overnight, and upon waking up this morning my phone will no longer connect to the AT&T cellular network. I cannot make phone calls nor send text messages. Checking my Network status reads the following:Network - UnknownMobile Ne

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52

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go phone sim not working

I have a go phone and i got a new card for it and it didnt work so im wondering why it didnt work ?

Questions

150

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I need my service working!!! Interrupted update

I need this issue fixed I'm paying for months of data and not being able to use it!!!!!!!!

Questions

31

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Unable to add minutes to AT&T pay as you go phone

I am no longer able to add minutes to my son's iphone. I think it's because I let 90 days go by without adding minutes. How can I add minutes, and if I have to get a new SIMS card, will he be able to keep the same phone number?

Questions

290

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AT&T Autopay Refund

I'm from England, and I was leaving for my flight back home from America on the 13th of this month (the day of this message). I had got a GoPhone account because I was in school in America from August of last year, and would need a working phone plan in the USA to contact people with. I paid for the

Questions

424

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how to get wifi number

how much is the wifi number cost?

Questions

80

2

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Prepaid phone numbers not associated with account anymore

Hello all, Tonight I received an email from AT&T Prepaid letting me know my phone numbers are no longer associated with my account. To add insult to the injury, I cannot even sign in to myATT, because that's been disconnected as well. I hold 2 AT&T Prepaid phone numbers and pre-pay eac

Questions

219

4

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Can't make or receive calls. Text ok

Cannot make or receive calls on my sons galaxy A50 for several months now. Can send and receive text but he just informed me that he hasn't been able to call or receive calls ever since we switched him over to att prepaid. Approximately 2 months ago. I just thought he was sending me to voicemail eve

Questions

130

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What is the expiration of my GoPhone Balance if I buy 10 months of $10 auto refill?

What is the expiration of my GoPhone Balance if I buy 10 months of $10 auto refill?Or if I choose to buy two $50 refill cards? Does the expiration change to 365 days once the balance reaches $100?

Questions

10.2K

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Clarification needed: Prepaid customer - text says 3G goes away February 2022, but starting April 12, 2021 calls are redirected?

Prepaid customer - text says "3G goes away February 2022", but "starting April 12, 2021 calls are redirected"? Does this mean I need to go get a new phone before April 12, 2021 in order to get calls and use voicemail?

Questions

538

8

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how can I talk to a human to find my account number and help me with billing!

I was trying to reduce what I had to pay before my next due date and they system now says I owe money and turned off my account! I am trying to find a way to talk to a person directly as when I sign in it takes me to another screen and the program to help doesn't show up. The site my log in takes

Questions

108

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Netgear Aircard 770S doesn't work with new AT&T Sim Cards

I have a Netgear Aircard A770S, during the pandemic the account wasn't used for 2 years so AT&T deleted the MyGoPhone account. The unit powers up just fine and says "Registration Error SIM not provisioned - MM#2".  Called customer service and they explained the account had been deleted due

Questions

372

5

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New SIM activation

I'm trying to Activate a new SIM into my phone

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21

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The system cannot sign you in at this time. Call 611 for help.

I tried logging in to my AT&T prepaid account online but the error message: "The system cannot sign you in at this time. Call 611 for help." came up. I cannot use my phone to call 611 because I am currently overseas. This seems to be a recurring error in the AT&T prepaid accounts over the last sever

Questions

139

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