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Unable to contact customer service before my pre-paid credits expired.

I sat on hold for 4 hours and then 6 hours before my pre-paid credits expired. Now that I can get through, I'm being told my $260 plus dollars in credit are gone.  How can I manage my plan if I can't get through?  There were all those great glossy commercials telling me AT&T had my back during the p

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55

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How to disconnect prepaid connection when not in country

Hi, I am currently out of US and would like to disconnect / suspend my atnt prepaid connection. I am unable to reach customer care and not able to disconnect the services through manage account. I do not want to pay for another month where i will not be using the services. Request help.

Questions

51

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Account Balance and Expiration

1Refill cards have varying expiration dates. $10 to $24 refill cards expire in 30 days, $25 to $99 cards expire in 90 days, and cards worth $100 or more expire in 1 year. If I charge USD 100 into my GoPhone account, will I still be able to use the $100 balance to pay for a $45/month unlimited data p

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225

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I need my service working!!! Interrupted update

I need this issue fixed I'm paying for months of data and not being able to use it!!!!!!!!

Questions

38

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Prepaid ATT plan customer-- NEED PHONE UPGRADE-- None available

Hi there, I have been looking online for a week now for the Iphone 7 to be in stock to purchase outright for 249.99. I have had the prepaid plan through ATT for years now.  Iphone 7 is the only apple upgrade option. Can I order a phone through ATT? I am in need of a device... thoughts??

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74

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usage history

Back in 2019 I had a job working for a guy that provided everyone go phones. I only worked there for 3 months because i was in a wreck on the job that paralyzed my right hand and wrist, but now with the virus going on I'm needing UI pretty badly and this guy isnt fighting me tooth and nail for it. H

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95

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AT&T Prepaid Multi-Line Discount Charges

I am currently having a line under the AT&T Multi-Line discount plan ($45/month plan) which is managed by my friend and he pays $161.90 every month for 5 lines. Recently, my friend and I have removed ourselves from the multi-line plan and changed to the individual plan three weeks ago since we are c

Questions

276

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Gophone account has been disconnected

Last year I bougth a ATT Unite mobile hotspot with sim card. I set up a gophone account, got a 10 digit phone number and filled it with a one month data plan. Now I want to use the hotspot again, but I find when I try to log on that the account has been disconnected, probably because I have left it

Questions

523

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GoPhone balance transfer

Hi,   I wanted to transfer the balance from my acnt to my frds prepaid/postpaid acnt. Could you let me know how to do it. Bst Rgds,Vinay

Questions

783

1

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At&t forces go phone users to spend more

Dear AT&T,      You recently removed the ability of gophone users to buy messaging packages unless we upgrade to a monthly rate.  We can no longer pay what we need when we need it.  This goes against the very idea of the gophone.  I am currently looking into finding a new prepay provider because of

Questions

170

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Iphone Unlock

I purchased an Iphone that's from AT&T, I have the box and everything for this phone. I am trying to unlock it to use it with my carrier outside of USA (it is compatible with my carrier) but when i try to make the request through the portal it says a request has already been made but neither

Questions

90

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Help my gophone won't work?

I was on the 45 monthly plan and it renews on the 3rd. And I was on the gophone site looking at rate plans and I hit the back button and it changed me to the 60 dollar plan and then I changed if back and now it says I have to pay 45 dollars to activate my my service. But I already payed 45 on the 3r

Questions

175

1

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GoPhone unlimited data -- no metering and no true unlimited high speed

hi folks,It appears that ATT has recently implemented "unlimited" base (for example) 2.5 gb of data for Go Phone, after which the speed throttles back to 128kb of true unlimited.  Unfortunately, with that, they took away the true metering of the base, thus keeping customers guessing as to their real

Questions

1.9K

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Prepaid ATT flip-phones

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Questions

39

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New SIM activation

I'm trying to Activate a new SIM into my phone

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25

1

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GoPhone account management web site

Recently AT&T changed the account management web site for the GoPhone. The new format is a lot easier to read and looks great. However, when I close my browser, the site does not log me out and my password is saved in the password field. Next time I open my browser, I can log in without re-entering

Questions

1.1K

2

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Android Phone Updated Last Night -- Cannot Connect To AT&T Cellular Network

Last night a software update was pushed out to my LG Phoenix Plus phone overnight, and upon waking up this morning my phone will no longer connect to the AT&T cellular network. I cannot make phone calls nor send text messages. Checking my Network status reads the following:Network - UnknownMobile Ne

Questions

56

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Is direct carrier billing possible if I have an AT&T GoPhone?

I have an Alcatel Ideal and its an AT&T GoPhone. I have recently noticed a payment method in the Google Play Store that reads, "Use AT&T billing." From what I have researched it is for direct carrier billing which allows you to make purchases using the money on your AT&T account. I try to use it and

Questions

542

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$45 Airtime eligible for existing number?

I've got this from my uncle, since I already have a gophone #. Will the $45 airtime apply to my existing number, or I must activate a new number for it to qualify?

Questions

216

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how can I talk to a human to find my account number and help me with billing!

I was trying to reduce what I had to pay before my next due date and they system now says I owe money and turned off my account! I am trying to find a way to talk to a person directly as when I sign in it takes me to another screen and the program to help doesn't show up. The site my log in takes

Questions

119

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