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The new Kyocera DuraForce PRO smartphone, from AT&T!

We are excited to announce that the Kyocera DuraForce PRO smartphone will be available online Wednesday, August 31st and in stores on Friday, September 9th! If you have any questions, comments, or thoughts about the Kyocera DuraForce PRO, ask them here!  

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1.8K

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Activate your AT&T Prepaid Go Phone

If you decide to go the route of a prepaid plan, activating your phone is very easy. You can purchase a phone or BYOD (bring your own device). If you have your own device, make sure it is compatible with the AT&T network. Also, make sure it is unlocked. After that, you just need to purchase a

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22.8K

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Closed

How do I unlock an AT&T phone without account?

I purchased an AT&T GoPhone from a retailer. The device just arrived and I want to unlock my device. Can I do this online?

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338.1K

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Lost all balance

lost all prepaid balance. Highly annoyed to have to add money by a dead line.  Had no notice.  Don't use $25 in any three months so had a big balance built up -now lost.  Ready to go to another company.

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44

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$1 or $2 a day plans

Cannot change my plan either on line or via 611 I am only offered smart phone plans. Why is this so? Why can't I self serve changing this option? You may offer to speak with a customer service rep but having waited on hold for hours for the last several months to change the plan I capitulate to just

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998

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Can I use a Moto G EXT on GoPhone without a data plan?

can I buy a Moto G EXT from Consumer Cellular, throw away their sim, buy AT&T 10 cent per min. plan with AT&T sim, disable the data usage on the G & have a modern smartphone minus data plan for $10 per month??.

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1.1K

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Unused Plan before joining a Family Plan

Today I bought an AT&T SIM card for my girlfriend. It required me to pay $30 in order to activate her plan before being able to invite her new number to my existing family plan. Therefore, she had a $30 monthly plan that was fully unused (30 days), but I have not received any sort of credit on m

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42

6

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"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

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64

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Complete WASTE of money!

Prepaid Phones should not be locked period if they are paid for in full in the first place- maybe for the 1st 30 days but to require 6 months of service for a phone that is bought for maybe 100 dollars at a Walmart is seriously just a trap. With 0 exceptions and TERRIBLE RUDE & UNCARING CUSTOMER

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55

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Can a person who stills owes on their phone be removed from a plan?

I have a person on our plan that I'd like to remove. How do I do that? She still owes on the phone, $400. Can she carry it over to a tracfone plan? Or start her own AT&T account with it? Will I have to assume the responsibility of the payments of the phone? Thank you!

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73

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"Successful" Software Update Loop

Android 10 on AT&T Locked LG V60 5G ThinQ loop "A new software update is available" Download. Verify. Reboot. Multiple AT&T Logo flashes (I lose count) and  Phone boots. "Software Updated" Check version: still 10 "A new software update is available" loop Can anyone recommend anything

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127

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Gophone account has been disconnected

Last year I bougth a ATT Unite mobile hotspot with sim card. I set up a gophone account, got a 10 digit phone number and filled it with a one month data plan. Now I want to use the hotspot again, but I find when I try to log on that the account has been disconnected, probably because I have left it

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519

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Help my gophone won't work?

I was on the 45 monthly plan and it renews on the 3rd. And I was on the gophone site looking at rate plans and I hit the back button and it changed me to the 60 dollar plan and then I changed if back and now it says I have to pay 45 dollars to activate my my service. But I already payed 45 on the 3r

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173

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At&t forces go phone users to spend more

Dear AT&T,      You recently removed the ability of gophone users to buy messaging packages unless we upgrade to a monthly rate.  We can no longer pay what we need when we need it.  This goes against the very idea of the gophone.  I am currently looking into finding a new prepay provider because of

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169

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Account Balance and Expiration

1Refill cards have varying expiration dates. $10 to $24 refill cards expire in 30 days, $25 to $99 cards expire in 90 days, and cards worth $100 or more expire in 1 year. If I charge USD 100 into my GoPhone account, will I still be able to use the $100 balance to pay for a $45/month unlimited data p

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222

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need help unlocking at&t gophone (lumia 520)

need some help please   i live Trinidad and i purchased a at&t gophone from amazon -    i need it unlocked so it can work in my country.   please help -    phone # [edited for privacy – please do not post personal information] phone imei      need it unlocked asap please

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376

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AT&T Prepaid Multi-Line Discount Charges

I am currently having a line under the AT&T Multi-Line discount plan ($45/month plan) which is managed by my friend and he pays $161.90 every month for 5 lines. Recently, my friend and I have removed ourselves from the multi-line plan and changed to the individual plan three weeks ago since we are c

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272

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Prepaid ATT flip-phones

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Questions

35

1

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GoPhone Won't Enable a Disabled App

When I tap "Enable," I'm asked to confirm I want to "Delete Data and Disable App?"Am I, somehow, misunderstanding this or is this a bug? If I click OK for the above, would data be deleted? What data? How do I re-enable an app I've disabled?

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121

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HTC Desire unlock

Hello, I'm experiencing difficulties unlocking my HTC, which I bought off-contract. I tried using https://www.att.com/deviceunlock/?#/unlockrequest, but the service is unable to process my request. Error I have  recieved: Error: We found no record of the IMEI Number you entered. Check your device's

Questions

345

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