Cannot change my plan either on line or via 611 I am only offered smart phone plans. Why is this so? Why can't I self serve changing this option? You may offer to speak with a customer service rep but having waited on hold for hours for the last several months to change the plan I capitulate to just

can I buy a Moto G EXT from Consumer Cellular, throw away their sim, buy AT&T 10 cent per min. plan with AT&T sim, disable the data usage on the G & have a modern smartphone minus data plan for $10 per month??.

I have a person on our plan that I'd like to remove. How do I do that? She still owes on the phone, $400. Can she carry it over to a tracfone plan? Or start her own AT&T account with it? Will I have to assume the responsibility of the payments of the phone? Thank you!

I was on the 45 monthly plan and it renews on the 3rd. And I was on the gophone site looking at rate plans and I hit the back button and it changed me to the 60 dollar plan and then I changed if back and now it says I have to pay 45 dollars to activate my my service. But I already payed 45 on the 3r

need some help please   i live Trinidad and i purchased a at&t gophone from amazon -    i need it unlocked so it can work in my country.   please help -    phone # [edited for privacy – please do not post personal information] phone imei      need it unlocked asap please

Last year I bougth a ATT Unite mobile hotspot with sim card. I set up a gophone account, got a 10 digit phone number and filled it with a one month data plan. Now I want to use the hotspot again, but I find when I try to log on that the account has been disconnected, probably because I have left it

I am currently having a line under the AT&T Multi-Line discount plan ($45/month plan) which is managed by my friend and he pays $161.90 every month for 5 lines. Recently, my friend and I have removed ourselves from the multi-line plan and changed to the individual plan three weeks ago since we are c

Dear AT&T,      You recently removed the ability of gophone users to buy messaging packages unless we upgrade to a monthly rate.  We can no longer pay what we need when we need it.  This goes against the very idea of the gophone.  I am currently looking into finding a new prepay provider because of

I recently had an opportunity to travel to Europe. I have a monthly plan for my Go Phone Smart phone which includes a data plan. I was unable to get any service overseas and had to call for support. It was brought to my attention that a Passport Plan was needed to use my phone on my travels, BUT tha

Well this is what happened, i was trying to refill my new account on go phone account but i didn't noticed that i was on my old account which is still active but i don't want 40 dollar in that account. Is that money lost ?Once again i don't want to have 40 dollar in my old account. i want to transfe

I'm from England, and I was leaving for my flight back home from America on the 13th of this month (the day of this message). I had got a GoPhone account because I was in school in America from August of last year, and would need a working phone plan in the USA to contact people with. I paid for the

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Hi, I am currently out of US and would like to disconnect / suspend my atnt prepaid connection. I am unable to reach customer care and not able to disconnect the services through manage account. I do not want to pay for another month where i will not be using the services. Request help.

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Last night a software update was pushed out to my LG Phoenix Plus phone overnight, and upon waking up this morning my phone will no longer connect to the AT&T cellular network. I cannot make phone calls nor send text messages. Checking my Network status reads the following:Network - UnknownMobile Ne

I would expect that this is a piece of cake, and if not, there would be readily available answers.  Well, believe it or not, this is quite difficult.  I searched the forum and there have been many complaints in this regard and I read one that supposedly gave a way to do it: :registering your account

I have an I-phone 6 and I'm on the Pre-paid plan (formerly GoPhone). When I try to text I keep get failure notices.  I added on the 200 messages per month and still have over 100 more messages left.  Messaging seems to only work when I am connected to wi-fi.

Back in 2019 I had a job working for a guy that provided everyone go phones. I only worked there for 3 months because i was in a wreck on the job that paralyzed my right hand and wrist, but now with the virus going on I'm needing UI pretty badly and this guy isnt fighting me tooth and nail for it. H

I have an Alcatel Ideal and its an AT&T GoPhone. I have recently noticed a payment method in the Google Play Store that reads, "Use AT&T billing." From what I have researched it is for direct carrier billing which allows you to make purchases using the money on your AT&T account. I try to use it and