Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (499)

Relevance
Selected Relevance

Accepted Solution

Official Solution

International add-on to AT&T prepaid plan not working in greece

I purchased the $35 (5day) international add-on for my wife's AT&T Prepaid plan. She has an iPhone with the correct SIM card. She's in Greece now (Athens) and say's it's not working. She's getting a message saying she's got no phone service. How do I turn it on?

Questions

652

4

0

Accepted Solution

Official Solution

Access Prepaid account ( www.paygonline.com.)

I have been trying to access my Prepaid (GoPhone) account for several weeks now, and once I click to access/manage "prepaid", it brings me to the "can't access page". Is anyone else having this same issue???

Questions

787

13

0

Accepted Solution

Official Solution

No Personal Hot Spot On iPhone SE

I have a iphone 12 with a standard plan with at/t that under settings shows airplane mode, wifi, bluetooth, cellular and personal hotspot. On my iphone SE under my pay as you go plan personal hotspot is omitted. How come i do not have personal hotspot on the latter?

Questions

107

10

0

Accepted Solution

Official Solution

Help get my, & my sisters "AT&T GoPhones" unlocked- we have each had our prepaid accounts with AT&T since our purchases back in 2015 & 2016

I have tried to get help from At&T tech support to have our cell phone service changed to another provider by unlocking our At&T GoPhones (Lumia 640 Microsoft phones). AT&T did a "network upgrade" in Mid-March 3/12/22 & our model phone was dropped from AT&T's new "network". 1st,

Questions

313

13

Accepted Solution

Official Solution

from contract to prepaid?

Hey all.. I have been thru contracts before..so,if I wanted to use a GoPhone while on contract,no workie,right?...unless I want to pay that lump sum to cancel?? i am not sure if that is exact,so thought I would ask the young wizards here.. thx lots..peace...

Questions

17K

15

0

0

Accepted Solution

Official Solution

Have all pay per use plans been discontinued?

As an expat living outside of the US for nearly 10 years, I've used and loved having AT&T PREPAID service. It easily allowed me to switch SIM cards and instantly have phone service when traveling back to the US. When aboard I would always keep my plan set to $2 per day (a pay per use plan). Thi

Questions

1K

6

0

Accepted Solution

Official Solution

Switching to GoPhone Multi-Line acount

My wife and I both have separate GoPhone accounts with synced renewal dates.  We are both on the $45 plan. We are about 3 weeks from next 30-day renewal date. I want to switch to the new GoPhone Multi-Line account, specifically bringing her GoPhone account over to mine, to save $5 per month on that

Questions

28.2K

18

0

0

Accepted Solution

Official Solution

My Mom got a phone call from MY phone and it was TURNED OFF!!

I am currently travelling in Europe and my prepaid AT&T phone is turned off as I do not have service outside of the US. I have it physically turned off!  It is paid up and I will turn it back on for use when I am back in the US in a couple of weeks.  But this morning my Mom got a call

Questions

119

1

0

Accepted Solution

Official Solution

AT&T PREPAID Balance expiration vs Plan expiration dates.

OKAY so I am very confused about Balance and Account expiration dates and any info regarding the matter would be very much appreciated. I'm currently on a 60$ monthly GoPhone plan and my services renew every month on the 15th. I'm aware that you need sufficient funds in your balance to keep your pho

Questions

52.9K

31

0

0

Accepted Solution

Official Solution

go phone

If I already have an account with y'all and I wanna by a go phone but I just wanna by the phone no contact or any fees

Questions

1.2K

1

0

0

Accepted Solution

Official Solution

Closed

You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

GoPhone and Prepaid services are some of the most widely used wireless solutions in the world, and it's growing every day! We know that you don't have to be in a contract to be a valued customer, so please join us as we answer all your GoPhone and Prepaid related questions on Wednesday February

Questions

13.2K

26

0

Accepted Solution

Official Solution

When are my Gophone accout cancelled?

When does my Gophone accout expire when I choose Tablet rate plan 50USD for my IPAD?  365 days after expiration?

Questions

427

1

0

0

Accepted Solution

Official Solution

International Texting with user in Turkey

One of my colleagues is Turkish. He had to go back to his country for several months. I wanted to text to him but apparently international texting service of GoPhone doesn't include Turkey. Is there a reason for that? I mean Turkey is not a small or unknown country. Is there a possibilty for att to

Questions

596

1

0

0

Accepted Solution

Official Solution

Do I need to make a call to extend my Gophone top up?

I have a $2 a day Gophone plan and added $100 to keep the line open for 365 days. It's due to expire and I can top up online, but I haven't used the line as I am out of the USA at present, so will my number be safe and will it roll over? I can't find any small print that says I need to make a call o

Questions

593

2

0

0

Accepted Solution

Official Solution

Nokia 1616 cell phone unlocking

Will AT&T be able to unlock a Nokia 1616 cell phone. Would I need to bring it into a store for them to do this ?

Questions

53

1

0

Accepted Solution

Official Solution

Disable GoPhone

I got new SIM card for my phone on December 30 2016 and now I would like to disable it because I don't need it anymore. Should I just stop paying so that you deactivate it? Do I need to give you the SIM card back?

Questions

457

2

0

0

Accepted Solution

Official Solution

GoPhone on post paid account?

Can a GoPhone be used on a regular post paid account?

Questions

1.8K

4

0

0

Accepted Solution

Official Solution

Old Cingular SIM & replacement GoPhone

I need to replace my wife's aging GoPhone.  The SIM is an old Cingular-branded SIM (that's how old it is!).  If I get a new AT&T GoPhone from Best Buy, will I be able to put the Cingular SIM in there and keep the phone number & balance?

Questions

4.3K

10

0

0

Accepted Solution

Official Solution

Calls under a minute charges as two minutes

I have the 10 cent a minute plan.So why am I being charged 20 cents for calls of 53 second  another at 48 seconds. One minute to me is 60 seconds.

Questions

1.4K

4

0

0

Accepted Solution

Official Solution

switching from prepaid 3G phone (ATT) to new iphone SE postpaid - how to do this and keep the same phone number?

I have a prepaid gophone - an old 3G flip phone. Just got a new iPhone SE. Expect I need a new SIM card as the old one is unlikely to fit. Want to keep my old phone number and switch to a higher data postpaid ATT plan. Do I have to go into a store (want to avoid that right now)?  Can

Questions

210

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.