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You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

GoPhone and Prepaid services are some of the most widely used wireless solutions in the world, and it's growing every day! We know that you don't have to be in a contract to be a valued customer, so please join us as we answer all your GoPhone and Prepaid related questions on Wednesday February

Questions

13.2K

26

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My Mom got a phone call from MY phone and it was TURNED OFF!!

I am currently travelling in Europe and my prepaid AT&T phone is turned off as I do not have service outside of the US. I have it physically turned off!  It is paid up and I will turn it back on for use when I am back in the US in a couple of weeks.  But this morning my Mom got a call

Questions

92

1

0

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Balance Due Date

How do we get a grace period on the prepaid card to keep the due date from moving every month? If I could afford a plan, I'd have one. I pay every month, but the date keeps moving. Who do we need to petition? They've taken my money several times even though I login every month. This last time the

Questions

335

5

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Is AT&T Call Protect available for a Samsung J320 GoPhone?

Is AT&T Call Protect available for a Samsung J320 GoPhone? I don't use internet with it. Thank you

Questions

10.9K

7

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International add-on to AT&T prepaid plan not working in greece

I purchased the $35 (5day) international add-on for my wife's AT&T Prepaid plan. She has an iPhone with the correct SIM card. She's in Greece now (Athens) and say's it's not working. She's getting a message saying she's got no phone service. How do I turn it on?

Questions

583

4

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AT&T No service issue in IRAN(RighTEL)

Hi guysI have att SIM and now i'm in Iran,when i'm inserting my sim in unlocked iPhone it tells me No Service,I called the International Support of att and they told me ur SIM is activated,but I don't remember that I have enabled roaming before leaving US or not,is it possible for No Service issue?T

Questions

2.1K

11

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Can't find right rate plan

Hi I just changed my plan from 60$ unlimited to 45$ monthly one last month. But because the data was not for smartphone, I wasn't able to use internet. My 45$ plan over yesterday, I tried to find 60$ one but I can't find any plan for smartphone in rate plans page. Can you help me with this??

Questions

894

3

0

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Cannot ungroup messages Cingular Flip IV

I changed the messages settings to turn off group messages, but they still appear as grouped. I would like to see the messages as separate, in chronological order.  How to fix, please?

Questions

71

3

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Have all pay per use plans been discontinued?

As an expat living outside of the US for nearly 10 years, I've used and loved having AT&T PREPAID service. It easily allowed me to switch SIM cards and instantly have phone service when traveling back to the US. When aboard I would always keep my plan set to $2 per day (a pay per use plan). Thi

Questions

884

6

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Access Prepaid account ( www.paygonline.com.)

I have been trying to access my Prepaid (GoPhone) account for several weeks now, and once I click to access/manage "prepaid", it brings me to the "can't access page". Is anyone else having this same issue???

Questions

314

13

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AT&T PREPAID Balance expiration vs Plan expiration dates.

OKAY so I am very confused about Balance and Account expiration dates and any info regarding the matter would be very much appreciated. I'm currently on a 60$ monthly GoPhone plan and my services renew every month on the 15th. I'm aware that you need sufficient funds in your balance to keep your pho

Questions

52.7K

31

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Question about changing from postpaid to prepaid

Heard news about AT&T starting to offer a $25 a month prepaid plan that allows for unlimited messaging and 250 minutes starting on the 18th. Figured this would be a great idea for me, but does anyone know, would I be able to transfer my number from my current AT&T iPhone to this GoPhone service?  On

Questions

26.1K

15

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GoPhone on post paid account?

Can a GoPhone be used on a regular post paid account?

Questions

1.8K

4

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When are my Gophone accout cancelled?

When does my Gophone accout expire when I choose Tablet rate plan 50USD for my IPAD?  365 days after expiration?

Questions

427

1

0

0

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Disable GoPhone

I got new SIM card for my phone on December 30 2016 and now I would like to disable it because I don't need it anymore. Should I just stop paying so that you deactivate it? Do I need to give you the SIM card back?

Questions

455

2

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Do I need to make a call to extend my Gophone top up?

I have a $2 a day Gophone plan and added $100 to keep the line open for 365 days. It's due to expire and I can top up online, but I haven't used the line as I am out of the USA at present, so will my number be safe and will it roll over? I can't find any small print that says I need to make a call o

Questions

592

2

0

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Can u change computer records of gophone activity

My neice, who I am in charge of, received a go-phone non-smart from me. She is a computer wiz. In tracking her online conversations, she asked this question, is there a way to send texts or make calls on an ATT gophone and not have it show online under the account, or is there a way to erase it from

Questions

604

1

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Can prepaid number be used abroad?

Hi, if I purchase a prepaid number, can I still use it abroad?

Questions

1K

4

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International Texting with user in Turkey

One of my colleagues is Turkish. He had to go back to his country for several months. I wanted to text to him but apparently international texting service of GoPhone doesn't include Turkey. Is there a reason for that? I mean Turkey is not a small or unknown country. Is there a possibilty for att to

Questions

596

1

0

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Pay as you go.

For the last few years I’ve switched my account from a pay-as-you-go plan to pay monthly plan when I visit the US all I had to do was top up £100 a year. I can’t do that now, why is that?

Questions

54

2

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