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Recharge and rate plan change - money lost ?

Hi, I am on a $60 Gophone plan and it was up for renewal today. I made an online payment of $60+ taxes and I got confirmation that rate plan has been renewed. My balance was shown as $1. However within a few minutes of recharge I made a rate plan change to $45 online thinking that I will opt for tha

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Cancel Auto Refill

[Subject edited for better exposure]   Since arriving back in Australia I have no need for my AT&T sim card.Iam still being billed for the auto refill.My cell no was [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, emai

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470

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Receipt for GoPhone payment

Hi, Just wanted to find out what's the easiest way to get an invoice or a receipt for my payments to AT&T. So that everytime I refil my phone I can get a receipt which I could use to prove I'm using a phone. Thanks,Toms

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755

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My phone

I can't make phone calls?

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49

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Have good credit, plenty of money, gophone wont accept online payment

I just moved and need to get a wireless service- got a gophone sim and logged on to my gophone account and everything was working.  but it keeps rejecting my debit/credit card payment.  I held a 2 hour conference call today with the bank and the ATT person, I even made both of them go get their mana

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164

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nokia gophone to samsung go phone activation problem

My sim card was too big to transfer directly to the new go phone but I was able to activate my account with the new sim/imu"ime?" card already in the new phone, my old phone shows it is now d/c from the service but my new one wont allow for any text or calls, any solutions?

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188

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Is My phone No Longer Compatible because of AT&Ts Network Upgrade????

HTC Desire 610 8gb —- Is My phone No Longer Compatible because of AT&Ts Network Upgrade or Whatever????

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94

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Howto contact GoPhone Customer Support from outside US (1-800 not working)?

When I try to login to my GoPhone account I get the message that the account is disconnected and customer support needs to be called. I'm living outside US I could not call 1-800 numbers and obviously cannot visit a store.Would be great to get that sorted before I will be back in CA next month. Is t

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614

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One actual text, but multiple texts charged to my prepaid account

After noticing that the money in my prepaid account was missing, I checked my account record details online to learn that multiple texts are being charged when I receive only one text.  The record indicates that I received as many as 5 texts from the same number at the same SECOND in time.  Yes, the

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116

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Why I am only getting Edge(2G) connection on my Unlocked LG Phoenix 2 GoPhone?!

I have an LG GoPhone and I got it unlocked because I had to travel and I needed a phone i won't be sad if it get stolen or lost. But the problem is I am not getting 3G or 4G at all. I had to enter APN settings manually and i am only getting Edge. I checked the Network Bands (3G 2100 // 4G 1800/2300)

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2K

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Discount on Autopay

I recently signed up for a promotion for prepaid service for $10 off per month, plus a $25 credit, for signing up for AutoPay. This should lower the cost of monthly service from $45 to $35. However, my AutoPay invoice is for $40, not the $35 shown in the promotion. Any ideas on how to get this corre

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63

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iPhone unlock request denied "Your device is currently active on another AT&T customer's account"

I don't live in the US anymore and I would like to unlock my phone (iPhone 5s GoPhone bought at an AT&T store) to use it in France with a french carrier. I tried to submit a request on the AT&T website but I got a message "unfortunately, your unlock request was denied because:Your device is currentl

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Closed

$50 Target AT&T prepaid wireless E-gift card available for $40!!!

Please help me out and buy my $50 Target AT&T prepaid wireless E-gift card for $40! I've been out of work on medical leave and my family really needs the extra money. I promise the number is valid and the PIN is unused. Text me at (personal information removed) before November 16th because I wil

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35

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ATT BRICKED MY PHONE WITH UPDATE - AGAIN + OTHER ISSUES

I have an old Samsung Galaxy 3. AT&T pushed thru an update after I had said no several times.   The phone went into an optimizing loop. I spoke with several AT&T techs and we could not event get to the phone to factory reset.  I thought my phone was backed up  to Goo

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344

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Upgrading prepaid phone

I was looking to see if there was any deals for current prepaid customers to upgrade their phone. Looks like only for new customers and contract customers.  I am a customer too for many years.  I should get some kind of discount or deal also.

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34

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GoPhone Sim Card work on Samsung Galaxy S4 IV-SGH-1337

I was looking at purchasing a samsung galaxy S4, but I currently have a simple smart phone under the go phone place Unlimited talk and text and 2GB of data for $60 a month. Would I be able to take my sim card and switch it with the S4 and keep my number and still get the same plan?

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Timing for changing gophone smartphone plans

I will travel the US for about 70days. I am going to choose 60 USD gophone smartphone plan for my travel. But, in the third month I want to change the plan to 40 USD smartpohne plan. When must I change the plan to save the cost? After 60 days? For instance, when I change the plan to 40 USD on the 50

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335

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Minutes

I recently bought $30 worth of minutes for my Samsung Galaxy S ll gophone and I've only texted a few times and had a couple of phone calls since I bought them which was last Thursday that didn't even last a minute. Now I only have under $5 now. I'm really upset about this.

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202

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GoPhone activated but website says otherwise

Yes,I just recieved my AT&T Nokia Lumia 520 GoPhone and I activated it according to the instructions. Unfortunatley, when I go online to add airtime, the website says the number isn't valid. When I dial 611 from my GoPhone, I get the same error message. I called AT&T customer support and got nowhere

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279

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Year DATA fee, and NOT monthly!

TO: MR. RANDALL L. STEPHENSON - CHAIRMAN AND CEO      AT&T Mobility LLC needs to create a GoPhone DATA plan that mimics the GoPhone voice plan (e.g. the GoPhone has a voice plan that one can purchase for one year at ?? minutes of voice calls - if the minutes are used before the one year expiration,

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