Two years ago, I moved from Texas to Wyoming. Prior to the move, I had both my "primary" AT&T Post-Paid phone, and also an AT&T "GoPhone/Pre-Paid" phone that I had used for many years. The Pre-Paid plan that I was on was $25 every 90-days - with "Roll-Over" - and my balance was only decreme

I'm confused about expiration dates for my prepaid phone account. I have the $40 monthly plan, which expires 7/21/14 (tomorrow!), but I also have an account balance, which expires 10/12/14. I'm currently out of the country, and will be back briefly at the end of August (leaving again on the 27th), s

I recently bought a new gophone (Iphone SE) while in the US and was told that it was unlocked but after going back to Europe found that it was locked to At&t. I know that there is an online unlock request page but there is no option to send military orders, which I would need to send since I haven't

I recently signed up for a promotion for prepaid service for $10 off per month, plus a $25 credit, for signing up for AutoPay. This should lower the cost of monthly service from $45 to $35. However, my AutoPay invoice is for $40, not the $35 shown in the promotion. Any ideas on how to get this corre

I am currently in Canada and lost my prepaid sim card during my vacation. Luckily, my brother was on a trip in the US and brought back me a new sim card. However, I need to activate my new sim to my old number but I can't access my account since I forgot my 4 digit prepaid pin. I was told on the pho

In the past three days I have been to two separate AT&T stores, spoken with six in-person employees and four online techs. None of which can even comprehend or provide an explanation for why my phone does not receive data or texting. The phone works fine when other AT&T sim cards are inserted. Sever

I have a $10/month GoPhone plan.  Every time I complete a call, or send/receive a text, I get a text message from AT&T which says, "Your GoPhone balance is $XX.XX."  These messages are unnecessary, distracting, and (above all) annoying. Can I turn them off?

I use my GoPhone account rarely, mostly when I go on vacation or when traveling (otherwise, my wife and I are together and I use her phone.)  When I am on vacation, I am a heavy user for about 3 or 4 weeks, then I am inactive for about 8 months.  I am on a pay by the minute plan.  How do I stop my a

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

I don't live in the US anymore and I would like to unlock my phone (iPhone 5s GoPhone bought at an AT&T store) to use it in France with a french carrier. I tried to submit a request on the AT&T website but I got a message "unfortunately, your unlock request was denied because:Your device is currentl

Hello, I am sorry if this has already been answered. I am new to the prepaid world and getting ready switch from verizon to ATT by next month when my contract ends. My plan is to buy 2 google nexus phones for me and my wife. My wife will be on Wifi all the time and does not require data. Therefore,

I work for a company that just set up an SMS texting program through Clubtexting.I have an iPhone 4S and a gophone plan. I don't receive the auto message when I text the keyword. It works for other people on their phones.What's up?

Hi there.I am on the $60 gophone plan. A couple of days ago, I got the normal text message telling me my phone was about to renew. I normally am on the autopayment plan that just takes right from my checking account.Anyway, due to some circumstances, I turned my autopayment off and just used a norma

Ok, so a friend sent me a text yesterday. Today I wake up to that same text, but from an Unknown Sender and everytime I delete that text..it MAGICALLY comes back into my messages list. Have I some how been attacked or what? what is going on? this has never happened on ANY phone I've Ever Owned. Eve

Can I connect to 2G GSM 1900mhz with my 2G mobile phones in Hawaii yet? Any refarming in Hawaii?  Please let me know.

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Hi, I no longer need my GoPhone, how do I cancel and deactivate my account to ensure that I don't get billed any more? Thanks, Jessica

Not seeing a link to check my available balance. Please share how to check my data balance.  The device directs me to att.com/mygophone.  However I do not see a link or button directly to Gophone data.   Thank you

I just switched devices from an iphone 5 to iphone 7 and I could not get any text messages.I am using a GoPhone autopay $30 plan, but somehow my plan is not renewed, although my debit card is charged by $25 (autopay). How do I fix this? I can't speak with a human on the customer service and a progra

Hi, I used unlocked iPhone6 purchased from Apple store Japan with NTT Docomo SIM, and it works fine.  I previously used unlocled iPhone4S purchased from Apple store in US with NTT Docomo SIM as well as GoPhone SIM when I travel here in US. This time, I flew in Chicago yesterday, and visited AT&T sho