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Can't unlock my phone & my plan has been active for the over 6 months, but AT&T disagrees?

Has anyone encountered this same issue?I recently moved abroad and took my phone with me, which was on an AT&T prepaid plan. After getting a new SIM abroad, I tried unlocking the phone, but kept getting notified that my plan hasn't been active for more than 6 months, which is not true. I stopped usi

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201

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Unable to use after updae

Did an update to software which added new features. Was trying new features, one which I did not know actually tells you what everything is on the phone when you touch it. But now I cannot get out of that program, I cannot turn the phone off, I cannot unlock with my pin, I am receiving calls and tex

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64

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GoPhone has no connection abroad

Hi all,I've moved from the US to Europe and changed my post-pay to a pre-pay (GoPhone) contract. Now I'm in Europe (Switzerland), but my phone won't connect to any of the carriers, so I can't make/receive any calls...How can this be fixed? I need to be available on my US number!! Thank you for your

Questions

390

1

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Terrible signal

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

Questions

56

15

data balance my go phone

Not seeing a link to check my available balance. Please share how to check my data balance.  The device directs me to att.com/mygophone.  However I do not see a link or button directly to Gophone data.   Thank you

Questions

144

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AT&T CONTRACTED EMPLOYEES FRAUD CUTS SERVICE

AT&T CONTRACTED EMPLOYEE'S FIRST NEVER SENT MY FREE REPLACEMENT PHONE, THEN CHARGED ME 4X JANUARY'S PAYMENT FROM MY ACCOUNT, AND LAST NIGHT AT&T CONTRACTED EMPLOYEE'S DISCONNECTED MY SERVICE OF NEAR 20-YEARS AFTER REPEATEDLY SCREAMING IN THE PHONE AT ME "YOU'RE A #RACIST" WHEN DEMANDING TO B

Questions

40

14

Why can't ten separate AT&T Employees successful port over a cricket phone? Why would AT&T sell a product that don't understand?

In the past three days I have been to two separate AT&T stores, spoken with six in-person employees and four online techs. None of which can even comprehend or provide an explanation for why my phone does not receive data or texting. The phone works fine when other AT&T sim cards are inserted. Sever

Questions

71

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Problems with Auto Payment

Hi there.I am on the $60 gophone plan. A couple of days ago, I got the normal text message telling me my phone was about to renew. I normally am on the autopayment plan that just takes right from my checking account.Anyway, due to some circumstances, I turned my autopayment off and just used a norma

Questions

2.4K

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Updating IMEI on gophone accounts is a painful process.

I've setup smartphone plans on two GoPhone accounts this month and both times they were without LTE data (only HSPA+ access). In both instances I had to call 611 to get the account provisioned for LTE data, the process required updating the IMEI on the account.  The first CSR understood my explanati

Questions

2.8K

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Gophone Refill is Succeed but the account balance is still 0

I have refilled my Gophone by the credit card. It has been successful refilled as my credit card has been charged with the refill. However, my Gophone account balance is still showing as 0.My phone number is 215-353-3623

Questions

232

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My GoPhone Auto refill has refilled 2 months in advance

Hi, I've just noticed that my GoPhone account has somehow refilled up unitl July 2015.  Can you please advise why and how I can get a refund? I want to terminate that account immidiately V

Questions

202

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Closed

GoPhone Refund-Severe circumstances not considered?

I have been a Go Phone customer continuously for over 7 years. Yet today, I called customer support to request a refund of the credit that is currently on my account. The reason for this is that I was kidnapped, robbed and physically attacked. One of the items (besides money) that was robbed was my

Questions

527

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Howto contact GoPhone Customer Support from outside US (1-800 not working)?

When I try to login to my GoPhone account I get the message that the account is disconnected and customer support needs to be called. I'm living outside US I could not call 1-800 numbers and obviously cannot visit a store.Would be great to get that sorted before I will be back in CA next month. Is t

Questions

612

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Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

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123

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Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

Questions

71

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How do I stop my account becoming inactive?

I use my GoPhone account rarely, mostly when I go on vacation or when traveling (otherwise, my wife and I are together and I use her phone.)  When I am on vacation, I am a heavy user for about 3 or 4 weeks, then I am inactive for about 8 months.  I am on a pay by the minute plan.  How do I stop my a

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299

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Order shipped

What the meaning of shipping the order but I will receive after 10 days

Questions

149

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Why I am only getting Edge(2G) connection on my Unlocked LG Phoenix 2 GoPhone?!

I have an LG GoPhone and I got it unlocked because I had to travel and I needed a phone i won't be sad if it get stolen or lost. But the problem is I am not getting 3G or 4G at all. I had to enter APN settings manually and i am only getting Edge. I checked the Network Bands (3G 2100 // 4G 1800/2300)

Questions

2K

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How Do I Cancel My GoPhone Account?

Hi, I no longer need my GoPhone, how do I cancel and deactivate my account to ensure that I don't get billed any more? Thanks, Jessica

Questions

7.6K

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[Help] Samsung Galaxy Express can't unlock | IMEI not in record

Hello, I am a GoPhone customer. I have been trying to unlock my Samsung Galaxy Express (i437P) in the Device Unlock page but it keeps telling me this, "We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06# on your device." I have entered the IMEI

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