Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (86)

Relevance
AT&T Changed my Plan from Internet 1000 to Internet 18 and they don't know why

I have been a customer of AT&T since the 80's. Back in April 2016 GigaPower was offered in my neighborhood so I switched to that. All has been great until May 2017 when my internet plan mysteriously changed. We started noticing speed issue but didn't think to investigate until my son just couldn't p

Questions

 • AT&T Fiber Account

2.1K

11

0

Ordering fiber in Plantation, Florida??

Anyone know when fiber internet will be available to order in Plantation Florida?  ATT fiber map is advertising Plantation, FL as "Available to order" but I can't seem to find any addresses in Plantation that allow ordering.  I have had a fiber "Optisheath Multiport Terminal" installed on the pole o

Questions

 • AT&T Fiber Ordering

406

4

0

0

Why can't I get more than ~450 Mbps D on my Gigabit fiber service? (~800-900 Mbps U)

Residential gateway is the 5268AC and it's configured for DMZ+ and using my ASUS AC3200 router (LAN port). I also have phone service via the same fiber. TV service is via DirecTV. The Fiber interface is inside the house and about 6 feet away from the gateway. The interface LEDs are green green and f

Questions

 • AT&T Fiber Equipment

5.3K

16

0

0

ATT GigaPower and WiFi

Just had the gigapower installed a few days ago and I ordered the 1gb speed package. I know this is a dual band router/modem. I know ideally, one would connect to the 5ghz channel and not the 2.4....However, when on occasion one of my devices is hooked up to the 2.4, I only get speeds around 60mbps

Questions

 • AT&T Fiber Equipment

517

1

0

0

Gigapower - Youtube Throttling #2

Since the last topic was closed, I'll make another one. That topic was created in January with a slew of "band aids" but nothing in that topic is concrete besides AT&T's issue with Youtube or the trip in between. It's almost October and I still see this issue pop up quite a bit, fellow neighbors

Questions

 • AT&T Fiber Equipment

7.9K

65

0

GigaPower Upgrade 300 to 1000

I called yesterday to upgrade my gigapower to 1Gig but I am still stuck at 300, even with rebooting att's hardware and my own. Does a technician need to come and fix the "outside box" where the fiber optic is and setup proper settings, Do I need different hardware?I am asking because when I had giga

Questions

 • AT&T Fiber Equipment

1.2K

2

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.