Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (86)

Relevance
AT&T doesn't honor their Gigapower Flyer advertisement

So, I received a flyer for upgrading my service to U-Verse with AT&T Gigapower for $120/month. I called the service department and am told that I'm not able to receive that price because I'm a current customer.  Which would make sense EXCEPT that the flyer had my AT&T ID number on it and it specific

Questions

 • AT&T Fiber Ordering

666

2

0

0

Gigapower asymmetric speeds, speeds lower than listed range

Hi, I've had Gigapower for about a week.  I've run tests with my computer wired to the 5268AC and nothing else connected.  I was experiencing rather slow speeds averaging 100-150 Mbps.  Occasionally I would get a weird test where my download would cap at my old 45Mbps rate and the upload would go in

Questions

 • AT&T Fiber Equipment

1.1K

1

0

0

Just got Gigapower installed, not breaking 100Mbs download speed?

Was installed yesterday May 2nd. Noticed last night when I got home that my computer wouldn't get above 70Mbs. Immediately called and the phone technician did some basic gateway rebooting and scheduled a tech appointment. Tech came out today and immediately got my hackles raised because he made a co

Questions

 • AT&T Fiber Equipment

1.3K

1

0

0

att.net account no longer works at yahoo - Sorry, we don't recognize this email.

I got gigapower installed back in April.   I had a working att.net email account setup at the time. At some point in the past month that account stopped working at the yahoo end.  I can login fine at att.net and click the 'Mail' link that takes me to yahoo.At this point if I enter the same att.net e

Questions

 • AT&T Internet Security

252

0

0

0

Gigapower Fiber Static IP Block - How to Order?

I recently placed an order for fiber connectivity in Austin.  I subsequently contacted support through chat.  After 5 people that told me they added the block to my existing order. On the day of my scheduled install the tech came out and realized the pre-install team never ran the fiber from the tap

Questions

 • AT&T Fiber Ordering

425

1

0

0

Getting into a Fiber/DTV/Cellular bunble

Existing cellular customer.  I believe I went about getting into a AT&T Fiber/DirecTV bundle the wrong way.  My original intention was to bundle DTV/Fiber Internet in order to get the "$39 off Internet for Life" promotion.  I signed up for AT&T Fiber (installed on 2/11/2017) alone with the intention

Questions

 • AT&T Fiber Account

311

1

0

0

NVG 599 Keeps Rebooting - Gigapower

My NVG599 keeps rebooting itself.  Not disconnecting, but a FULL reboot.  This happens 2 - 3 times a day, if not more. In my "Firewall" log, it shows a LOT of "Illegal IP Address" under "Reason".   Sounds like it could be a DNS issue and since AT&T locks down the router and won't allow us to change

Questions

 • AT&T Fiber Equipment

2.4K

5

0

0

Good internet not available in my area - service 2 blocks away.

Hi, I live 2.5 miles west of downtown Fort Worth in a very established neighborhood.  My two blocks (the two closest to downtown) are the only homes that only have 768kb internet available. The rest of the neighborhood further away from downtown gets Gigapower.  I was told 5 years ago that there was

Questions

 • AT&T Fiber Ordering

445

3

0

0

Gigapower internet - slow upload

I've had Gigabit internet for a couple of months with no issues. Fast download, fast upload, wonderful. (usually we were getting 600-800down/600up on our wired devices)Almost 2 weeks ago (June 6, 2018) we started having issues.Download speed has been slower than usual but still fine. Upload speed ha

Questions

 • AT&T Fiber Equipment

4.1K

8

0

Slow wireless speeds using linksys Gigabit AC5400 EA9500 router w/Intel AC7260 wifi card

hi, i have a very, very simiiar issue to this post https://forums.att.com/t5/Equipment/Wireless-speed-and-GigaPower/m-p/4955160#M1392 i'll reiterate context here: i'm running into the exact same problem.  however, i did turn my att router wifi off (as a one user recommended) and that did help a lot.

Questions

 • AT&T Fiber Equipment

2K

3

0

0

Port 25 blocked on Gigapower?

Good evening, Does AT&T block outgoing port 25?  I just had my Gigapower installed today, but outgoing email does not work.  It's coming in fine, however. Thanks

Questions

 • AT&T Fiber Installation

1.2K

4

0

0

GigaPower/U-Verse Promo

From what we can see, fiber burial has been completed in our development and we are anxious to start getting those fliers with details of the GigaPower/U-verse offer. Since it's almost November and we go south over the winter, I'm wondering how long these offers last. Is this an ongoing promotion or

Questions

 • AT&T Fiber Ordering

465

1

0

0

Giga Power Service Oversubscribed, Roswell, GA

AT&T Gigapower Internet Service in Roswell, GA has significant latency & service degradation each day during the hours of 6PM ET & 11:30 PM ET. This needs to be addressed by your Central Office/Network Operations Center.  2018-02-28_0600 PM    7    37 ms    34 ms    34 ms  dalsbbrj02-ae3.0.rd.dl.cox

Questions

 • AT&T Fiber Equipment

323

2

0

0

Slow Speeds on 1GB Fiber Connection/Poor resolution

Installed in San Diego yesterday 1-26-18Tech was awesome, but it was late on Friday evening and I wanted him to get home, even though I requested an entire day off from work. Installed with speed less than 300Mb and told him I would call into TS. Confirmed by tech right off the modem and in his word

Questions

 • AT&T Fiber Equipment

616

2

0

0

Missed installation, a MONTH of waiting; now told to wait two MORE weeks

I've lost all faith in AT&T delivering on the service it let me sign up for and told me was available. I signed up for GigaPower on 2/13/2015 and scheduled an installation for 2/16/3015. I received a call on 2/13 letting me know that it would be 'at most' two weeks before the installer could fulfil

Questions

 • AT&T Fiber Installation

811

2

0

0

Gigapower details. Up/down channels, what kind of wifi router comes with it?

So I am considering getting gigapower as it was just dug into the neighborhood. I have questions that could not be answered by customer service in chat. 1. How many upload and download channels are provided?2. How many upload download channels is the router provided capable of handling?3. I was told

Questions

 • AT&T Internet Equipment

907

6

0

0

GigaPower Upload issue from the last 2 month

I'm in Houston Texas and from the last 2 month having problem with my upload speed, the download is solid around 930MB/s but the Upload varies from 400-550MB/s before that was always 930MB/s solid up and down.Anyone having the same problem? Called the Support without any solution. IPV6 is disable al

Questions

 • AT&T Fiber Equipment

325

4

0

0

Gigapower installed today(ethernet = max DL of 650mbps)

I mean, don't get me wrong that is good. but, I signed up for Gigapower. So, is this a normal download speed? I have tried swapping cables to make sure everything was Cat6 (was using cat5e) but, recieved the same results.  Any input? I have a NVG589 if that matters. Are there setting I can maybe cha

Questions

 • AT&T Fiber Installation

583

6

0

0

Gigapower/Fiber available at neighbors address but not mine

I'm a current customer with Gigapower service. However, I am planning to move in the next couple weeks, to a house in the neighborhood adjacent to my current one. I'd really like to get Gigapower service at my new house, but it doesn't seem to be available according to the ATT site. However, there i

Questions

 • AT&T Fiber Ordering

259

0

0

0

AT&T Changing Terms of Agreement for Gigapower

I signed up for GigaPower (gigabit internet service) when it was originally offered in my neighborhood in 2013.  I accepted an offer of $70 per month for life.  I also signed up for Uverse TV with a 2 year price guarantee.  I was super happy with the service but then the promotional TV price ended a

Questions

 • AT&T Fiber Account

315

0

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.