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Troubleshooting Slow AT&T Fiber - Solutions from the AT&T Community

Learn What You Need For AT&T Fiber Speed First, AT&T Fiber requires the right hardware. If your device(s) is not compatible with gigabit speeds, you may not be able to take advantage of the plan/ speed you are subscribed to. Check out what you need below! Before troubleshooting, you'll wa

Questions

 • AT&T Fiber Equipment

136.6K

77

0

0

[HELP] Gigabit download speed unbearably slow 8pm to midnight

Hi. If anyone has any insight on this issue I would greatly appreciate it. Its been nearly 2 months. For my tests I have 1 desktop PC hardwired into the router with the router's wireless radios disabled. No other devices are connected. I use https://www.att.com/support/speedtest/. My speed tests are

Questions

 • AT&T Fiber Equipment

3K

8

0

0

Gigapower internet - slow upload

I've had Gigabit internet for a couple of months with no issues. Fast download, fast upload, wonderful. (usually we were getting 600-800down/600up on our wired devices)Almost 2 weeks ago (June 6, 2018) we started having issues.Download speed has been slower than usual but still fine. Upload speed ha

Questions

 • AT&T Fiber Equipment

4.1K

8

0

Gigabit Internet/Uverse Gateway

While speaking with AT&T customer service this morning about an unrelated wireless service upgrade, I was told that my house is eligible as of this week for Gigabit Internet/Uverse service[1]. The customer service rep mentioned the gateway would be a Cisco home/office gateway/router.  Does anyone kn

Questions

 • AT&T Fiber Equipment

7.1K

3

0

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NAT Type Strict

I recently got ATT Gigabit connection and my NAT type has switched to strict. How can I get it back to OPEN my computer?Edit : I have a BGW210-700

Questions

 • AT&T Fiber Equipment

851

0

0

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Fiber installation to rural house.

I am in Georgia (just to the west of Atlanta).My wife and I are hunting for houses and one of the houses on our list has either no service at all (by ANYONE) or only DSL.The subdivision abutting the property (and off the same main road) has AT&T fiber that appears to be recently installed. Who in En

Questions

 • AT&T Internet Installation

1.4K

4

0

0

Unable to Get Help So Far - No Information Yet on ATT FIber AppleTV Promotion

Hello, I have tried to get some information on how to receive my AppleTV promotion for signing up for gigabit internet. My service was installed March 1st, and I can't get anyone to help. I have spent time on chat. I was supposed to have a supervisor call me, but that never happened. The customer se

Questions

 • AT&T Fiber Account

89

0

0

0

I have had AT&T internet for six months - it broke today

When visiting various websites, I get a message that says “attlocal.net’s server DNS address could not be found” What does that mean and why isn’t my internet working and when will it be fixed? I rebooted router and whatever you call that horrible thing - oh yeah, the “residential gateway” and it is

Questions

 • AT&T Internet Installation

156

1

0

0

Slow AT&T Fiber Internet Speeds Outside of BGW210 Gateway

Hello All,(Internet Connection: AT&T Fiber/Gigapower 1000) Network SetupHome Network is set up as follows: Fiber "translator" box (what the fiber wire is fed to from outside of the homesu10) connects to the Gateway (ARRIS BGW210) via CAT6 ethernet; Gateway is configured for IP Passthrough - DHCP Fix

Questions

 • AT&T Fiber Equipment

6.3K

5

0

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Getting 1/4 of Gigabit Speeds

I have a modest IT background and recently installed my home with a Velop router system. I have gigabit service and have the Arris NVG599 gateway. I have conducted speed tests on my Velop system which measures the raw speed from the gateway (606 Mbps at best;

Questions

 • AT&T Internet Features

387

1

0

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Does ANYONE actually get gigabit speeds?

Honestly...does anyone get the gigabit speed they pay for?  I'm wired in with a speed of 300mbs...this is 30% of the speed I pay for...  They have sent a technician out twice and both times they essentially shrugged and said that's as good as it gets... Anyone?

Questions

 • AT&T Fiber Equipment

747

7

0

0

Invalid IP Packet?

Hello, I have Gigabit internet connected through NVG599. I have recently connected the Ring Alarm system to the router, directly via ethernet into LAN-2.     Everything is fine, except for one very unusual problem.  Sometimes, at completely random intervals, the alarm system goes

Questions

 • AT&T Internet Equipment

836

1

0

0

No Youtube for you, low Youtube bit rate #2

This is getting out of hand AT&T, I have gigabit fiber internet and I cannot stream a 1080p video without constant interruptions, It HAS to be a routing/throttling issue. These are the same server I was having issues with beforehand.   https://forums.att.com/t5/AT-T-Fiber-Equipment/YouTube

Questions

 • AT&T Fiber Equipment

353

1

0

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Fiber line installation

Should the fiber line be installed on the outside of the conduit with Zip ties? ATT installed it this way and I’m worried about the durability.  Seems like it would do better inside the conduit and under the ground.  The thin black fiber wire is zip tied on the outside of the white condui

Questions

 • AT&T Fiber Installation

407

1

0

0

ATT Fiber How Does It Hook Up / How Many Video Streams Are Possible ???

I am extremely excited (by what they say) about ATT Fiber Gigabit service. Per their map, my city is now under way for installation in the near future. I want to be ready when it comes. Currently, I have UVerse, ALL of my wiring is in the walls and appears at wall plates with proper connectors, no d

Questions

 • U-verse TV Equipment

2.6K

3

0

0

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