I have been having issues with my TV freezing for about a minute or less then it comes back on.  Here is an example of my issue:https://www.youtube.com/watch?v=HayLbdPPEiM  It has been doing this for a while now. Now the funny thing is if I change the channel (or view a recording) then flip back to

Hi,  I am seeing a lot of errors in the System Log of my RG (model: 3801HGV): WRN 2014-06-26T10:37:14-07:00 named: forward start (errno=1) WRN 2014-06-26T10:55:14-07:00 named: Previous log entry repeated 116 times INF 2014-06-26T10:55:47-07:00 ip: ill_dlpi_send: ill_dlpi_head WRN 2014-06-26T10:55

Noticed this was flashing red earlier this week. I live in Metro Chicago. Did the storms cause some sort of outage, and do I need to have a tech check it? I just got the Arris Gateway and the 45 mb service about 2 weeks ago. Initially, all was fine, but ran speedtest tonight and only getting about 1

I ended my AT&T internet service and returned my gateway in 2016 because I moved out of country. Now it's 2 days from April 2017 and AT&T still hasn't confirmed they received my gateway, but have no problem escalating the billing to a collection agency. I have the serial number, reference number, da

When I first signed up with AT&T internet, I immediately changed the SSID and default password. However, recently I wanted to go back in and change some security settings on the gateway but could not access it via 192.168.1.254. I called AT&T tech support. They could not resolve the issue over the p

Hello, I just switched over to U-verse for Internet in February. Turns out that I need to restablish the network services associated with my DirecTV service since I switched to a new wireless router.  When I try to do this, DirecTV keeps asking for a "passphrase."  I have tried to enter m

My service was upgraded to GigaPower last week (1000 mbps), however the tech did not replace my Residential Gateway.  He was able to use the existing one.  I am now having issues where some devices will drop their IP addresses and obtain some obscure address such as 169.254.171.199 or 169.254.248.18

There is no sticker with details printed on the device and I'm trying to access the gateway to forward ports. The only information present on the device is the SN and nothing else.

Up until two days ago, our wifi was working fine. Then all of a sudden, none of our devices can connect to internet via wifi. I've been told to reset the GW and it works immediately after (really fast) then it drops again. I've changed the channel to auto and the same thing happened: it worked for a

Hi Evereyone,So basically I am asking for help with setting up an additional wifi router to my existing At&t Gateway all in one.I am a lady that likes to think I am tech savvy when it comes to setting up the basics and or reading and following INSTRUCTIONS! I mean really who can't do that...😝 But a

Hello, i have a question for you all today. A tech just finished setting up service at a friends house and said "The NVG510 modem will not work on 6MBPS service, instead it would be reduced to 2MBPS." I wanted to by the NVG510 to get rid of the $7 a month charge. The modem AT&T gave us is the NVG589

So I was watching tv and then my gateway shut off its been off for a day now and I've tried rebooting,unplugging,and changing electrical outlets it won't turn on. Please help I need to work on my computer and I dont have wifi or tv please help ?

I recently received a new gateway from AT&T after my previous one stopped working. When I plugged in the new gateway it worked, but all the data has somehow transfered over from my old gateway. How can I have it so it's a completely wiped, fresh RG? With a new name, IP address and everything. Should

I currently have 2Wire Internet and U-Verse TV installed in my house. The Gateway is linked to a phone jack in the farthest end (back)of my house. I have several questions. 1.  If i switch to fiber optics, what different wiring will it need to link to the point of entry at the front of my house?2. I

I haven't touched the ATT setup due to domestic dispute about who to go with for this service, so it was installed without my oversight, and now I'm going back to clean it up. I have ...Downstairs: NVG589 main "router", broadcasting SSID "ATT8#######"Upstairs: i38hg 2Wire Access Point (box is labele

I ordered ATT Fiber and it was installed on 12/20/2018. The speed is nice. The installer was great. He ran the wires where I wanted and put the ONT where I wanted. However, he gave me the PACE 5286AC. I've been fighting with this thing over various things for weeks. For what it's worth, I had my own

For the past few days, the Pace 5268AC keeps rebooting on me. It reboots at least 3x a day. It does it early morning, late afternoon, and midnight. I'm on during these periods, and it really bugs me. I went into the Gateway IP and looked at the logs. All of them did not show up anything about update

Customer Service is Terrible (you won't believe this saga) AT&T please reply!I have had a series of run around calls with AT&T Customer Service over the past week.  It all started with an upgrade in speed for our AT&T Uverse service.  As soon as this happened I found that my I-cloud email would no l

I currently have 6 mbps Uverse Internet and home phone service at my apartment.  Over the past few weeks my gateway (Pace 5031NV) has been locking up every few days.  When this happens there is no Internet connectivity and no dial tone on the phone.  The LEDs will still be lit up on the gateway when

Dear Community: I'm sure this question has been asked and answered a million times already, but I'm having trouble finding an answer that both gives me a working solution as well as makes sense in my laymen's understanding. Here's my situation: I recently installed the TP-LINK Archer C7 AC1750 route