HelloI have received an erroneous charge for non-returned equipment.I have an "AT&T U-verse CPE return receipt" from the UPS store, with a reference number and tracking number.Regardless, the charge was forwarded to a debt collection agency because the equipment was never received by AT&T.I have cal

I'm wondering how to update my 2Wire router 3801HGV to the latest software available. My current version is 6.11.1.29-enh.tm.

I have an AT&T Router and WiFi Modem, and most evenings it will randomly reboot leaving me without phone and internet for about 3 minutes while it recovers.I've had AT&T service support come out three times to fix the problem. The last time they even replaced the Modem and it's STILL happening!Last

While speaking with AT&T customer service this morning about an unrelated wireless service upgrade, I was told that my house is eligible as of this week for Gigabit Internet/Uverse service[1]. The customer service rep mentioned the gateway would be a Cisco home/office gateway/router.  Does anyone kn

For the past two days I have been unable to use the app because when I try to select the receiver I always get the message that the gateway can't be found.  So far I have (All of these were done for both devices.)-deleted and reinstalled the app-closed and reopened the app-rebooted-tried the trouble

AT&T offers a variety of gateways to their customers. Some of these gateways are specifically for their triple-play subscribers while other gateways are for their internet-only subscribers. Normally, the gateways differ on the services the customer is subscribing to, and yes some gateways offers dif

Every night at exactly 8:45 PM my modem/gateway reboots. Watching TV and screen freezes then we get the uverse signal has been lost screen with all the usual troubleshooting items about cables, power, reset all the different boxes etc. Problem is, it is none of that. The gateway just decides to rebo

I've had AT&T U-Verse internet for a couple years now and have to say that I would currently rate our experience at about 7/10.  The reason I give it a 7 out of 10 is because I had to spend $179 on a new router to supplement the lackluster wireless capabilities of the provided gateway (NVG510).  I p

With AT&T's Gateway, is it possible to create a guest Wi-Fi network without a password?

We are AT&T U-verse customers. For the past two months, our house has lost broadband service at roughly the same time (10:45am-11:30am) and for the same amount of time (2 hours) every single day. Typically the message we receive is: "WARNING: Broadband service is not available (Message ID: NAD-2302)

I left my PC on all night while I was letting a game download from blizzard battle.net.  When I went to my PC this morning a browser was opened and it had my residential gateway settings screen opened.  The address in the browser with the gateway settings was www.msftconnecttest.com/cgi-bin/home.ha 

On my current scheduled bill it is including a $150 for a non returned gateway, but I have only ever had 1 gateway.   I moved locations at some point this year and requested a transfer by calling AT&T.  I was told to bring my old gateway and that I would be sent a box of cords and the guy who was se

Would like to know, thanks.

In the Arris BGW210-700 Broadband Gateway Install and Operations Guide, this title is listed as "Related Documentation". I would like to have and save a copy of it.

I have been fighting my NVG599 router to get the 5GHz / Wireless AC radio to work and it turns out I couldn't because the radio uses IP address #.#.#.64, which I had in my DHCP server range. Why in all that's holy would ARRIS (or AT&T) have it take up an address in the middle of the range so that we

Hi all, My Pace 5268AC residential gateway seems to be blocking all outbound internal traffic from my laptop on WiFi to other internal devices on my network for some unknown reason. I can't ping or access my home theater receiver, other computers, my NAS or anything else yet can get online fine from

Everything has been great for about 5 years. Then once or twice a day this gateway reboots itself.  I requested a replacement and the replacement is doing the exact same thing.  Support suggested it is due to line issues, but I've since re-run and repunched everything on the internal

Trying to connect a Netgear wireless access point (WAP) to my ATT Gateway using WPS.  Went into Gateway settings and enabled WPS, tried to connect pushing WPS button on WAP then on Gateway.  Seemed to get short weak connection for a few seconds, then lost it.  Could using a different wireless channe

My in laws have extremely slow internet through AT&T. The fastest speed they are eligible for at their address is 24mbps. In addition to this, the wiring for the broadband and data for the gateway are in the furthest place in the house to the areas where there is the highest usage of internet. Is it

Hi, I have Uverse TV and using another provider's internet connection.  TV is working fine but some aspects of the guide and other areas do not work (spinning circle appears on the bottom right and nothing happens after a while).  So the question is whether the Uverse STB is required to connect to a