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Where do I send the "equipment" back?

AT&T via brand new laptop less than a foot from modem, 1 tech visit and a whole day (OFF) wasted yesterday: "Connected"Verizon via my busted up iPhone 5s as a wireless Hot Spot: "Connected" (translation: Why you're seeing this right now.) * I only have two choices for internet at home because

Questions

 • AT&T Internet Account

93

1

0

0

Non-returned equipment charge erroneously applied

HelloI have received an erroneous charge for non-returned equipment.I have an "AT&T U-verse CPE return receipt" from the UPS store, with a reference number and tracking number.Regardless, the charge was forwarded to a debt collection agency because the equipment was never received by AT&T.I have cal

Questions

 • AT&T Internet Equipment

361

3

0

0

Uverse wireless gateway cannot be found message on app for both iphone and ipad.

For the past two days I have been unable to use the app because when I try to select the receiver I always get the message that the gateway can't be found.  So far I have (All of these were done for both devices.)-deleted and reinstalled the app-closed and reopened the app-rebooted-tried the trouble

Questions

 • AT&T Internet Features

9.3K

50

0

Why is my AT&T UVerse Modem randomly rebooting?

I have an AT&T Router and WiFi Modem, and most evenings it will randomly reboot leaving me without phone and internet for about 3 minutes while it recovers.I've had AT&T service support come out three times to fix the problem. The last time they even replaced the Modem and it's STILL happening!Last

Questions

 • AT&T Internet Equipment

2.5K

5

0

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Which Residential Gateway?

AT&T offers a variety of gateways to their customers. Some of these gateways are specifically for their triple-play subscribers while other gateways are for their internet-only subscribers. Normally, the gateways differ on the services the customer is subscribing to, and yes some gateways offers dif

Questions

 • AT&T Internet Equipment

14.3K

8

0

0

Closed

Uverse modem/gateway reboots every night at 8:45PM

Every night at exactly 8:45 PM my modem/gateway reboots. Watching TV and screen freezes then we get the uverse signal has been lost screen with all the usual troubleshooting items about cables, power, reset all the different boxes etc. Problem is, it is none of that. The gateway just decides to rebo

Questions

 • Watching U-verse TV

1.8K

5

0

How to update my 3801HGV router to the latest firmware?

I'm wondering how to update my 2Wire router 3801HGV to the latest software available. My current version is 6.11.1.29-enh.tm.

Questions

 • AT&T Internet Equipment

2.3K

1

0

0

Replacing a gateway

My gateway is constantly disconnecting throughout the day and I think I would like to replace it. How can I do so and how much will it cost?  I have an old PACE gateway from the early 2010's.

Questions

 • AT&T Internet Equipment

172

2

0

0

Guest Wi-Fi Without Password?

With AT&T's Gateway, is it possible to create a guest Wi-Fi network without a password?

Questions

 • AT&T Fiber Equipment

338

0

0

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NVG599 reserves IP address for 5.0 GHz / Wireless AC Radio, breaking normal DHCP useage

I have been fighting my NVG599 router to get the 5GHz / Wireless AC radio to work and it turns out I couldn't because the radio uses IP address #.#.#.64, which I had in my DHCP server range. Why in all that's holy would ARRIS (or AT&T) have it take up an address in the middle of the range so that we

Questions

 • AT&T Internet Equipment

4.4K

3

0

0

U-Verse gateway settings screen opened on its own.

I left my PC on all night while I was letting a game download from blizzard battle.net.  When I went to my PC this morning a browser was opened and it had my residential gateway settings screen opened.  The address in the browser with the gateway settings was www.msftconnecttest.com/cgi-bin/home.ha 

Questions

 • AT&T Internet Equipment

461

3

0

0

Where can I find BGW210-700 Broadband gateway AT&T software adminstrator's handbook?

In the Arris BGW210-700 Broadband Gateway Install and Operations Guide, this title is listed as "Related Documentation". I would like to have and save a copy of it.

Questions

 • AT&T Internet Equipment

182

2

0

0

Frequent drops at my gateway. Possible solutions?

I've had AT&T U-Verse internet for a couple years now and have to say that I would currently rate our experience at about 7/10.  The reason I give it a 7 out of 10 is because I had to spend $179 on a new router to supplement the lackluster wireless capabilities of the provided gateway (NVG510).  I p

Questions

 • AT&T Internet Equipment

129

1

0

0

What is the next software update for 5031 gateway?

Would like to know, thanks.

Questions

 • AT&T Internet Features

1.3K

1

0

0

3801HGV Rebooting

Everything has been great for about 5 years. Then once or twice a day this gateway reboots itself.  I requested a replacement and the replacement is doing the exact same thing.  Support suggested it is due to line issues, but I've since re-run and repunched everything on the internal

Questions

 • AT&T Internet Equipment

5.8K

28

0

0

Connecting WAP via WPS, doesn't work with Gateway 3800

Trying to connect a Netgear wireless access point (WAP) to my ATT Gateway using WPS.  Went into Gateway settings and enabled WPS, tried to connect pushing WPS button on WAP then on Gateway.  Seemed to get short weak connection for a few seconds, then lost it.  Could using a different wireless channe

Questions

 • AT&T Internet Equipment

2.2K

6

0

0

Does the ATT Uverse TV STB require a internet connection?

Hi, I have Uverse TV and using another provider's internet connection.  TV is working fine but some aspects of the guide and other areas do not work (spinning circle appears on the bottom right and nothing happens after a while).  So the question is whether the Uverse STB is required to connect to a

Questions

 • Watching U-verse TV

1.6K

3

0

0

Non-Returned Gateway Bill Problem

On my current scheduled bill it is including a $150 for a non returned gateway, but I have only ever had 1 gateway.   I moved locations at some point this year and requested a transfer by calling AT&T.  I was told to bring my old gateway and that I would be sent a box of cords and the guy who was se

Questions

 • AT&T Internet Equipment

392

1

0

0

Broadband service drops same time every day

We are AT&T U-verse customers. For the past two months, our house has lost broadband service at roughly the same time (10:45am-11:30am) and for the same amount of time (2 hours) every single day. Typically the message we receive is: "WARNING: Broadband service is not available (Message ID: NAD-2302)

Questions

 • AT&T Internet Installation

1.3K

1

0

0

Can I switch the wiring to the gateway to coax?

My in laws have extremely slow internet through AT&T. The fastest speed they are eligible for at their address is 24mbps. In addition to this, the wiring for the broadband and data for the gateway are in the furthest place in the house to the areas where there is the highest usage of internet. Is it

Questions

 • AT&T Internet Equipment

775

5

0

0

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