Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (86)

Relevance

Accepted Solution

Official Solution

Closed

Can I upgrade my gateway without renting it?

I have purchased a new computer and printer that won't connect to my ten-year old gateway equipment (3800 HGV-B). I do not want to "rent" new equipment but would like to purchase my own.  AT&T customer support said I could do that and that there was an approved list of equipment on their w

Questions

 • AT&T Internet Equipment

1.5K

1

0

0

Accepted Solution

Official Solution

U-verse fiber router re. USB

The router includes a USB connector which allows a USB hard drive to be connected and recognized as a NAT drive. When I connect my drive nothing happens. The drive spins on power-up but the router does not indicate a USB connection and the device is not visible in any network search. The router's ut

Questions

 • AT&T Fiber Equipment

2.8K

1

0

0

Accepted Solution

Official Solution

"Port Range" for Uverse router and Direct TV Genie reciever

I'm trying to configure my Uverse router so I can connect my Direct TV DVR/receiver to my router.  Does anyone know the "port range" that should be entered when configuring the Uverse router for my Direct TV Genie DVR/receiver?  Thanks

Questions

 • AT&T Internet Equipment

9.9K

1

0

0

Accepted Solution

Official Solution

Gateway question

I have 2 houses. One house had a NVG589 in it. I got U-verse hooked up at my second house after putting my internet service on vacation at the first house. I tried to take the NVG589 down to my second house so I am not stuck paying 2 modem fees.When the tech came to setup service, he could not get t

Questions

 • AT&T Internet Equipment

944

1

0

0

Accepted Solution

Official Solution

When Will AT&T Announce a New Gateway With Wi-Fi 6?

Arris BGW-210-700 was built in 2015. It's a very old model, but I'm told this is the newest model. That means AT&T has skipped releasing a new Fiber Gateway (modem/router) and we have missed out completely on 802.11ac wave 2. Now 802.11ax is here, and still there hasn't been any announcement for a n

Questions

 • AT&T Fiber Equipment

16.2K

10

Accepted Solution

Official Solution

Gateway 3801HGV setting

I just rewired my house with Cat5 from RG6 coax and switched over all my STB & DVR wiring to it and removed the coax wiring. There is a tab in the gateway settings about HPNA which was enabled and set to 'Coax'. I see I can also switch it to 'RJ11' and/or disable it altogther.  What is it, what does

Questions

 • AT&T Internet Equipment

529

2

0

0

Accepted Solution

Official Solution

How do I return my gateway?

Hello, so I just moved into my new apartment had AT&T before so I had them set it up at my new place, I just got a charge for $150 for “non returned gateway”. How do I go about returning it and will I get my money back? Also I asked the guy installing if he needed it back and he said no go ahead

Questions

 • AT&T Internet Equipment

843

5

0

Accepted Solution

Official Solution

Setting Up and Installing Your Equipment

If you have opted to install your own Internet service or wireless receiver, check out our step-by-step videos below!     Wireless Receiver Installation   Need to troubleshoot? Check out our TV Help Article or Internet Help Article   -ChrisZ, AT&T Community Specialist

Questions

 • U-verse TV Equipment

10.5K

2

0

0

Accepted Solution

Official Solution

Using a 3600HGV gateway on a new line

Hi, I have two friends that are att dsl users. One, G, has the 3600hgv dsl gateway and the other, L,  has the motorola 2210 dsl modem. G, with the gateway is moving to the house of the friend, L, with the modem. They would like to use the gateway because it has a wireless router. So the question is,

Questions

 • AT&T Internet Equipment

1.4K

1

0

0

Accepted Solution

Official Solution

Using a Pre-Owned 2WIRE 3801HGV Gateway

I recently was given an AT&T U-Verse 2Wire 3801HGV Gateway from a friend who moved and wasn't going to be needing. It works fine, since I'd used it multiple times at his house, and never had problems. A few months back after obtaining the gateway, I moved back home where they have ATT Dsl with the l

Questions

 • AT&T Internet Equipment

1.6K

1

0

0

Accepted Solution

Official Solution

Wireless light coming on by itself.

I posted this awhile ago and got several views but absolutely no response. Anyone have a clue what's going on? I called Technical support and all they said was if it detects anything in the area with a wireless signal, it will come on. Not buying it;  I have had my Motorola NVG510 gateway for about

Questions

 • AT&T Internet Equipment

3.3K

10

0

0

Accepted Solution

Official Solution

Gateway Issue w Toshiba VoIP Phone

My 2Wire 3800 gateway I just received from ATT is not working with my Toshiba IPT2010-SD and the ATT technician just says it's incompatible which I find hard to believe.  It worked fine with my prior service provider's modem.

Questions

 • AT&T Internet Equipment

5.9K

14

0

0

Accepted Solution

Official Solution

Wifi Gateway Authentication

Long story short; I have fixed wireless. About every month or so since I had the service installed, my wifi gateway seems to "forget" that I've authenticated my account with it. All connections will are still good, all lights on the router will be green. Resetting router and antenna don't do anythin

Questions

 • AT&T Internet Equipment

8.4K

1

0

Accepted Solution

Official Solution

Looking for installation equipment information

Hello all,  I have my ATT fiber install scheduled for next week. I am looking for detailed information about the install BEFORE the tech is here so I can prepare. What ONT Models are frequently Used?What are the ONT rough dimensions?What is the CONNECTOR TYPE on the ONTs for the fiber interface, LC,

Questions

 • AT&T Fiber Installation

3.1K

7

0

0

Accepted Solution

Official Solution

Is there any way around the $7 equipment rental fee?

For several ears I was grandfathered into a plan that allowed me to bypass the $7/mo equipment rental fee. This month AT&T took me out of this program. At $84 annually, this fee seems a little high. Is it possible to purchase a Gateway device so I am no longer charged this fee?

Questions

 • AT&T Internet Equipment

3.4K

5

0

0

Accepted Solution

Official Solution

Setting up the Asus RT-AC68U Router with ATT Uverse Gateway (QoS)

I am about to set up the Asus RT-AC68U Router with my ATT Uverse Gateway mostly because I am interested in using the QoS (Quality of Service) functionality to improve my online gaming and streaming experience and the wireless performance of the ATT Gateway is poor overall.  Currently I am using a Li

Questions

 • AT&T Internet Equipment

30.7K

7

0

0

Accepted Solution

Official Solution

What is the number of watts to run the 2wire Gateway 3800HGV-B modem?

I have attempted to find the manual for the 3800HGV-B modem online.  They have been purchased by another company.  In the section where they say  you can get information on the old 2wire products I found nothing for this modem.  We were out of power for almost three days in the Tulsa area.  We plan

Questions

 • AT&T Internet Equipment

7.1K

9

0

0

Accepted Solution

Official Solution

Bridge-mode vs IP Pass-through - Setup Information

Setting Up Your Own Router The Arris BGW210-700 BGW320 is an advanced residential gateway that supports VoIP, IPv6, video delivery, security firewall, and extensive remote management features.    The BGW210-700 Broadband Gateway delivers robust video, primary line telephony, and high-spe

Questions

 • AT&T Internet Equipment

483.2K

202

Wifi

How do i change my WiFi password

Questions

 • AT&T Internet Security

839

1

0

0

Gigabit Internet/Uverse Gateway

While speaking with AT&T customer service this morning about an unrelated wireless service upgrade, I was told that my house is eligible as of this week for Gigabit Internet/Uverse service[1]. The customer service rep mentioned the gateway would be a Cisco home/office gateway/router.  Does anyone kn

Questions

 • AT&T Fiber Equipment

7K

3

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.