
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
When will AT&T fix Google Messages, so it will work with RCS Chat? I have done everything suggested and it still will not send messages.
Questions
•
Samsung
Accepted Solution
Official Solution
My new S22 has been giving me problems with all of the speakers, they make a crackling noise whenever music, ringtone, alerts, or when I talk on the phone. This usually happens when I arrive in another city by plane, I turn my airplane mode off and my service looks to be normal until the speakers a
Questions
•
Samsung
Accepted Solution
Official Solution
I signed up for the bogo offer and received one of the phones today but not the other, I thought I would receive both of them at the same time? If not, when should I expect the second phone? Please advise!
Questions
•
Samsung
Accepted Solution
Official Solution
I am an AT&T prepaid customer and I want to know my account number I have been trying to call the customer care through 611 but no one attends the call. Is there any email id for att prepaid to contact
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I still have not received the updated, I was wondering if i had to be active with att for the update to go through? I am using an att note 4 on cricket wireless which is part of att.
Questions
•
Samsung
Accepted Solution
Official Solution
We are excited to announce that the Samsung Galaxy S7 active is now available exclusively from AT&T at www.att.com/galaxys7active or at AT&T stores, nationwide. If you have any questions about the Samsung Galaxy S7 active, ask them here!
Questions
•
Samsung
Accepted Solution
Official Solution
I have a iPhone 4 and a few months ago I got the galaxy s 2. Now don't get me wrong it's a great phone but the battery life sucks, I've had to format the SD card 4 times, and hard reset 2 times. A phone like that should have to do that. So if I take my iPhone back to at&t and tell them I want to tur
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I have a new phone G22 Ultra, how do I get my watch to connect for phone calls
Questions
•
Samsung
Accepted Solution
Official Solution
For some reason my original post was deleted so I'm recreating it in fewer words. Is the unlocked international version of the Samsung Galaxy A31 supported on the AT&T network? I can't seem to find the US/North American version, else I'd buy it. Edit: I'm marking AT&T's response as the a
Questions
•
Samsung
Accepted Solution
Official Solution
Hi, was wondering if anyone had any updates on when the Samsung Galaxy S9 Active is finally going to be released. We had updates on it 2 months ago and that was about it. They've been talking about it and possible releases as far back as March I think. I'm hoping they release it this month sometime.
Questions
•
Samsung
Accepted Solution
Official Solution
I just purchased a new Samsung Galaxy Tab E Lite (Model SM-T113)for my son and, during initial set up, it will not stay connected to my AT&T Fiber 1000 internet connection through the AT&T Gateway (Model 5268AC). I returned to the store from where it was purchased, and we were able to get it to conn
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
When I receive a text message or missed call there is no notification light. I have to open my main screen to always check if there is something pending. Should there be a notification light somehow?Would appreciate any advice.thanks.
Questions
•
Samsung
Accepted Solution
Official Solution
Phone is powering off when it is flipped closed. NO damage to the phone. Started doing this about 1 week ago.
Questions
•
Samsung
Accepted Solution
Official Solution
Back in like 2016 I got a Note 8 through AT&T but it broke recently and I got a refurbished S9 that wasn't through them a few months ago because moneys tight and just changed out the sim card. I just got sent an AT&T Fusion Z in the mail which seems like a pretty crap phone after doing some
Questions
•
Samsung
Accepted Solution
Official Solution
Questions
•
Android
Accepted Solution
Official Solution
My Galxy S5 was recently forced to update to KitKat 4.4.4, and ever since then, the phone's performance is noticably worse. The biggest problem is the battery life. It's been cut in half, and the phone feels warmer. "Android System" is now the top user of battery power. I've tried pulling the batter
Questions
•
Android
Accepted Solution
Official Solution
ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I recently tried to complete the forum to submit an unlock request. However, there is an error when I input my IMEI from my phone: Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI. Is it p
Questions
•
Samsung
Accepted Solution
Official Solution
I have an international phone, SM-G960F/DS. Will it work on the AT&T network when 3G service is discontinued?
Questions
•
Samsung
Accepted Solution
Official Solution
Periodically, my Samsung Galaxy S4 loses connectivity to the AT&T network. This happens in known strong-signal locations. I'll notice I'm disconnected from data network and not receiving calls, texts, new voice-mail alerts, etc. When this happens, phone generally shows zero/one bar. I'll reboot the
Questions
•
Samsung