
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hello all, I'm trying to enable call recording on my Samsung galaxy note20 ultra 5G. I've exhausted all methods presented thus far by way of enabling it in the phone app, both in call and not in call for unknown numbers, but there simply isn't an option. I live in south carolina (which is a one part
Questions
•
Device Features
Accepted Solution
Official Solution
Has anyone on ATT here in the US received the new OTA update to Nougat (Android 7) on their Galaxy S7/Edge phones yet? Reports are out that today Samsung started rolling out the update. If anyone from ATT sees this, can you confirm if and when the Nougat update will roll out to our phones? Thanks
Questions
•
Samsung
Accepted Solution
Official Solution
Hello, I was thinking about buying a Samsung Galaxy A72. I'm having a problem with my location where I can only use AT&T, so I have to make sure that it'll work. Before I have bought a Samsung Galaxy A21, and as it was Verizon it didn't have a signal. I was also wondering if it was unlocked it w
Questions
•
Samsung
Accepted Solution
Official Solution
Visual voice mail used to transcribe your messages, I haven't seen that in almost a year. I've got an S20 Ultra on FirstNet.
Questions
•
Samsung
Accepted Solution
Official Solution
I recently stopped being able to send or receive MMS pictures in messages app on my Samsung Galaxy Note 20 Ultra 5G. This started within the last 7 days. I have tried everything, power resets, force stopping, turning on Wi-Fi calling, but to no avail.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Closed
Hello Samsung Users! As of 5/17/2016, Android Marshmallow has been released for the Samsung S6 & S6 Edge! Thank you to the community over on this thread; we couldn't have done it without you! Check out att.com/softwareupdates or keep reading for more details.
Questions
•
Samsung
Accepted Solution
Official Solution
I hadn't been using my Galaxy S9+ for the past few months because of a bug I was waiting to be fixed. It was powered off the whole time and I was using my old iPhone 6S in its place. Yesterday, I powered on the S9+, factory reset it, and then checked for updates. The phone does not detect any ava
Questions
•
Samsung
Accepted Solution
Official Solution
Hello there. Few days ago i bought new G950U AT&T. But it's unlocked and runs 7.0 nougat android version. Now i want to upgrade it to android Oreo. Can you help me with it, beacuse my device can't find any OTA updates himself.I'm using my device not in the USA.Currenly phone's baseband version is G
Questions
•
Samsung
Accepted Solution
Official Solution
I updated my Galaxy Note 9 to Android Pie but I'm having huge issues with BlueTooth connectivity to my car After the update, my phone will connect just fine when I start the Car but after a while it losses the connection altogether, both Phone and Car suddenly don't see the BT connections, after a c
Questions
•
Samsung
Accepted Solution
Official Solution
I just purchased, from AT&T, two Samsung Galaxy A51 phones. Shortly after that, I heard that the Galaxy series of phones have a specific vulnerability around the MMS processing that could allow a bad actor to take over the phone. This vulnerability had apparently been going on since 2014 in all Ga
Questions
•
Device Features
Accepted Solution
Official Solution
I purchased a factory-unlocked S7 (SM-G930U) and had a new SIM made for it at the local AT&T store so that I could migrate from my old Galaxy S4. It seems that I can no longer access AT&T wi-fi in my office building on the new phone. I connect to AT&T but am redirected to their wayport login scree
Questions
•
Samsung
Accepted Solution
Official Solution
I am still running 4.4.2 and even though there weren't many changes, 4.4.4 just looks so much cleaner and stable. Other carriers got it before the new year and noe it is almost the end of Janurary! Are we gettin gour update any time soon? Or heck, even 5.0?
Questions
•
Samsung
Accepted Solution
Official Solution
Hi all. I'm sure the 3G/2G phase-out has been discussed a bunch here. My unlocked Samsung Galaxy S10e is an Asian model but fully supports 4G and VoLTE. I've been using it on AT&Ts network for 1.5 years but they did-not or would-not activate VoLTE. The 3G/2G phase out in Feb-2022 now appears t
Questions
•
Device Features
Accepted Solution
Official Solution
I've already gone into my app permissions and had to re-deny Google using my location all the time because after the last update it reset it to all the time instead of when using the app... I've checked all my other permissions and have them all set to "only when in use". However, the location no
Questions
•
Samsung
Accepted Solution
Official Solution
I got this phone around a month ago, put a case on it, and haven't dropped it once. But a few days after I got it, a scratch/shallow crack appeared on the screen. moe and more appeared, no matter how careful I was with it. This morning the whole screen is unresponsive and pixelated. Is this covered
Questions
•
Samsung
Accepted Solution
Official Solution
While others are doing it, AT&T chose not to include the Gear VR for Galaxy S8/S8+ pre-orders. I mean, come on! It's not as if you were buying a $400.00 smartphone (what!? $400.00 for a smartphone!?). The Samsung Galaxy S8+ that I pre-ordered and received yesterday cost me $849.00. AT&T should h
Questions
•
Samsung
Accepted Solution
Official Solution
Has AT&T pushed out this update for the Flip 4 phones yet? Nothing comes up for me when I check, and I just want to confirm whether or not the issue is on my end. The update has been out for a while now on most other carriers.
Questions
•
Samsung
Accepted Solution
Official Solution
Hello, I recently moved to Europe, and am no longer on ATT. Before I left I unlocked my phone in-store. Now, I am worried that I am no longer able to get carrier updates on a phone I paid $1000 for. I use this phone for work, and if I don't get Android Security Patch Level 2020-04-01, I will no long
Questions
•
Samsung
Accepted Solution
Official Solution
I bought a renewed Samsung Galaxy A50 (SM-A505U1) online last week and put my AT&T plan SIM card into it. A few hours ago, I got a text message from an AT&T number 7535 that the "[AT&T] network is being upgraded, and the cell phone [I] tried to activate will no longer work". I called the
Questions
•
Samsung
Accepted Solution
Official Solution
Am I the only 1 it seems like there's an update every few weeks and I'm skeptical as to whether they're really from AT&T
Questions
•
Samsung