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Hello, I am using the prepaid highest rate plan, the $75 Unlimited Plus Monthly Plan. However, my mobile phone only comes out at the speed of the 3G generation, up to maximum at only 10Mbps. My phone is a Samsung Galaxy S20 FE unlocked phone, which supports up to 5G. The Unlimited Plus plan is a pla
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Account & Usage
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I just received this phone through my company on Monday and did the usual setup of preferences, sounds, and volumes. Now, when a call comes in, I can see it on the screen, but the phone does not make sound. Text messages, emails, et cetera all alert, but not my ringtone. I have tried all the 'simp
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Samsung
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When Galaxy updated the s health app appeared and it asks for a password; it does not recognize any password I put in; there is no "I forgot my password" what am I doing wrong?
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Samsung
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I've been experiencing issues with my Android Galaxy S5. For the last several weeks, I have not been able to receive group texts. Also, my Twitter app isn't updating. Even when I pull down to update the app, it doesn't show all the tweets from one of my accounts, regardless of which one I am signed
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Samsung
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Hello, I was just wondering if i could trade in my Galaxy S6 Edge+, 64gbs for either a iphone 6/6plus or even though this is a stretch the 6s + alittle money down. I am currently in a plan BUT my upgrade is nearing soon since i used someone elses upgrade to get this phone. The reason why i want t
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Samsung
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We are excited to announce that you can pre-order the new Samsung Galaxy Note7 smartphone from http://www.att.com/note7 and AT&T stores starting on Wednesday, Aug. 3 and it will be available in AT&T stores starting Friday, August 19! Are you as excited as we are for the Sa
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Samsung
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So, I was moving to a new apartment a couple days ago. Placed my phone on a bar in the moving van, and it fell. Nothing cracked, mobile service still working. For the next 4 hours I moved things in and out of the van, and service worked fine, but I was running low on battery. So, I turned the phone
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Samsung
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I have a Galaxy S8+ from AT&T that is no longer in use. I'd like to use for my daughter with Boost. Is this possible?
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Samsung
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How do I change my phone number on my phone
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Account Features
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I updated my phone awhile ago and it's now on version 4.4.4.It now connects and dsiconnects to ANY wifi whether it is Charterat home or AT&T at work. PLEASE FIX THIS! And turning off the Smart Switch is NOT an option! My husband andI, along with the rest of your customers, pay good money to have qu
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Samsung
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Adding personal Galaxy Smart watch from different wireless provider now that I'm with AT&T. This can be done with a Galaxy 4 smart watch correct?
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Samsung
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I was reading the fine print and I have a question on a part of it. I'm thinking a taking advantage of the deal but here's the part I'm curious about. If I sign up for it under Next, I'm currently not under contract or anything. I have my own phones, I just pay monthly for the 15 GB plan. If I end u
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Wireless Billing
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Like your car, your smart devices need a routine tune-up. Below you will find tips on how you can improve performance on your device and keep it secure. The Basics – Updates, Storage & Battery Performance Updates Updates are important. Not only can they improve device performance, but can
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Other Phones & Devices
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I was just wondering if an account is active with 4 lines of cell ph.service all new devices .Are all 4 unlocked ??? When on a promotional trade??
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Wireless Account
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Earlier this year my husband and I did buy one Samsung Watch get another free if we added a new line. I recently looked at my bill and noticed we are still being charged for the other watch's installment plan. Has anyone else had that issue and was At&t able to address it?
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Wireless Billing
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OK, now it's time to wade into the other device's Visual Voicemail vs manual voicemail access issue, as I really want to get this all working properly and have manual access fallback when I finally have to upgrade the device. This is on a Samsung SM-G900A (Galaxy S5), running Android 6.0.1 It is
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Data & Messaging Features, Internet Tethering
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From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?
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Samsung
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I just purchased a brand new unlocked Galaxy S20 FE 5G, ..they shut off my Note4 that was working fine. It WAS on the working list - at least that's what I saw. So I know this new phone does have 5G, and was on the list - BUT I didn't realize that there were so many model numbers.
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Network Coverage
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I am receiving another refurbished GS3, the previous one had an faulty LED and it has dents on the silver bezel part from where I dropped it. I bought another bezel in hopes to replace the new before I send them the faulty phone, but found out that it would be too much work. Would AT&T charge me for
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Android
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My download speeds have gone down the tube in the last few days. I had speeds of 5-7 mbps download, but now average about 300 kbps. The upload speeds are unchanged if not slightly faster. The problem is not due to bad signal strength because I have the same issue everywhere. If somebody could please
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Android