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Device unlock failed

Hi, I have a samsung galaxy s9+ that is somehow locked to AT&T when it was previously unlocked as I used it on tmobile and MetroPCS before going back to ATT prepaid. When I ported my number to a new carrier a few months back, it was carrier locked. I ended up buying a new phone that day as I

Questions

78

1

0

Samsung Galaxy S6 Nougat Upgrading

Hi all,Does anyone know when AT&T is supposed to be releasing Android Nougat for Samsung Galaxy S6 users? I've been waiting a very long time and pretty much all carriers have it out, but not all people have it. I even checked this morning and it still says "current software up to date".Thanks

Questions

429

4

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No ATT Help at All- Galaxy Watch 3 Number Sync

My wife and I purchased two Galaxy Watch 3 LTEs to go with our two Galaxy Note 10 phones. The watches worked great for three weeks, and then an update was pushed down. Number Sync absolutely will not work on either watch. After working over three months many times with the local ATT store, ATT tech

Questions

294

6

0

Unlocking second-hand phone

Bought a phone under the impression that it was manufactured in my country and unlocked for local mobile carriers, so I was surprised when I found out that it was locked to AT&T. No biggie, I'll just submit a request to unlock it. Colour me surprised when I learned that it's still connected to s

Questions

40

2

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Not recieving texts from when phone was off

I am not recieving texts from when my phone was off after turning it back on. I have tested it with a friend where I turned off my phone and asked them to send me a text and after turning it back on and the texts did not come through

Questions

31

1

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ATT Store says my S7 is not 4G but I don't believe them...

ATT Store says my Galaxy S7 is not 4G but I don't believe them... The S7 is/was a "spare" phone. My S5 still works. They shut off my 3G S3 (owned since new) and automatically ported to the free Motivate phone received a few months back. I don't care that it was free--it still (Edited per community g

Questions

2.2K

3

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Unlocked Note 3 Software Update Issues.

Hello, I noticed that ATT pushed out the android 5.0 update on the 24th for the note 3. I have a note 3, but it's unlocked from a family member being used on another network for now. Can i still get this software update or will I have to resort to rooting? It keeps saying software update interrupted

Questions

2.5K

8

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AT&T Trade-in Program

Can we trade in Excellent condition Other network locked device to AT&T for full credit

Questions

24

1

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

79

4

ATT Unlock Code Not Working Galaxy S8

Hello, I have a Galaxy S8 which I have been approved and received the unlock code from ATT to unlock the device. The unlock code I was sent however, does not work and I am down to my last attempt... Please help! The code was put in correctly and instructions sent followed. I removed the old SIM, tur

Questions

267

1

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change request unlock email information

I recently bought an att galaxy fold from a cellphone shop, and it was locked, the owner said he would help me unlock it and I only need to wait for a couple of hours. The day after I asked him and he said it not ready yet, it has been a few days already and he ignored me. So I go to the att website

Questions

56

1

0

Bad business practice and lies

I went to att store to look at Samsung trade in, the store said I was eligible for a 800 rebate or credit w trade in. The best part was lowering my bill 25 dollars a month.  The att store asked me to pay up front, relax on the first bill and give it 2 months, and take both phones home to trans

Questions

42

1

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ATT BRICKED MY PHONE WITH UPDATE - AGAIN + OTHER ISSUES

I have an old Samsung Galaxy 3. AT&T pushed thru an update after I had said no several times.   The phone went into an optimizing loop. I spoke with several AT&T techs and we could not event get to the phone to factory reset.  I thought my phone was backed up  to Goo

Questions

360

10

0

Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

94

2

0

Can't send or recieve texts

Iv been having issues with sending and recieving texts and after a week of digging I noticed that in my "allowed networks for apps" in settings, messages is grayed out??! So I went to the app and got myself to the galaxy store through the app and it's telling me right away that "this content is not

Questions

117

1

0

Voicemail envelope setting

How do I turn off the voicemail envelope? After the latest phone update it turned itself on, and I can't even find where to turn it off. I want to only hear the envelope information when I press a button like it was before. I hate hearing it for every single call!  Samsung Galaxy S21+ 5G

Questions

85

7

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Set Up Visual Voicemail on a Samsung S20 5G

I lost the ability to use Video Voicemail on my Android cellphone. How do I reinstall it so that I can use this feature?  does it need to be reset by AT&T?  

Questions

85

3

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Unable to use after updae

Did an update to software which added new features. Was trying new features, one which I did not know actually tells you what everything is on the phone when you touch it. But now I cannot get out of that program, I cannot turn the phone off, I cannot unlock with my pin, I am receiving calls and tex

Questions

68

6

0

Android 14 Update not rolling out on my device

Dear Sirs. I still have not recieved the Android 14 One UI 6 update on my Samsung S23 Ultra to the date (1/9/24). I purchased the phone with AT&T and keep recieving message software update interrupted, check in 24 hours. It has prevented me from installing and updating apps I need for my daily b

Questions

1.1K

9

Watch fees and taxes 10$

On your first month's bill you are charged and activation or an upgrade fee feel watch line your taxes and fees are $10 because they add the fee to the watch line and you get taxed on that it still doesn't make sense because it's twice as high as a phone line but that is the reason that I got from A

Questions

118

10

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