Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (754)

Relevance
Selected Relevance
Unable to send picture/MMS message from Google Messages app

I just transferred service to AT&T and I'm unable to send picture/MMS messages when using the Google Messages app. What's weird is I can send MMS messages using the native Samsung Messages app on my Galaxy S8+.  When I did transfer to AT&T, I brought my Galaxy S8 from my previous carri

Questions

846

1

0

How can I recover my voice mail ICON

I cleared my voice mail icon trying to get rid of visual voicemail as it doesn't work on my phone and I do not want visual. Now I don't know how to get the icon back that didn't have anything to do with visual voicemail

Questions

62

1

0

Lost my Samsung buds

Just realized I lost my Samsung ear buds. I had them on me earlier in the week but last known location was recorded a week ago. I cant figure out how to go about replacing them since I'm doing monthly payments. I haven't even had them for a month (not on my bill yet for payments). Am I able to ge

Questions

64

3

0

Samsung Galaxy S 2 compatibility with Prepaid plan

I have the opportunity to purchase a new Galaxy S 2  4G Android phone that is in Virgin Mobile packaging - unopened - it says 'no contract'.  The seller has not activated the phone or even opened the box.  Will I be able to use this phone as my upgrade on my prepaid 3G flip phone? Wi

Questions

200

1

0

It looks like your device is on an installment plan and you haven’t paid it off yet.

Have had my phone for 5 years now, bought from a non ATT retailer. Have chatted with ATT tech support 3 times, each time was told that they'd address it. Last time was with someone from billing, who saw that I haven't owed payments or been on a service plan for this phone since 2017. How to unloc

Questions

351

5

0

Unable to make/receive voice calls

Since about March 3rd, I have been unable to make or receive calls. SMS and visual voicemail are unaffected. None of the solutions in any of the dozens of posts on this forum have worked. I visited an AT&T store on Monday, March 7th for service. The technician was very apologetic but he was u

Questions

298

4

Unlocking a factory reset device

I need help unlocking my Galaxy Note 4. It's had a factory reset done on it. It's fully paid for and my carrier was AT&T. I want to give it to my son and he uses a different carrier. I was sent an unlock code but it doesn't work on a device that's been reset. Now what do I do?

Questions

2K

1

0

0

Can't enable bluetooth

I have a new Samsung Galaxy Prime 3 with Android 8.0.0 and I'm not able to enable my Bluetooth function on the device from the notification panel nor the settings page. The toggle button will move to the on position but function does not activate and toggle doesn't stay on "ON" position. I have trie

Questions

934

2

0

0

Group Messaging

AT&T does not allow to group message more than 10 people. I just got this Galaxy s8 and my Boss has a group message of 14 people that I have to reply to. It wont let me send the message obviously because thats 4 people over the limit. How can I get around this. Even if I could just removed 4 peo

Questions

249

3

0

Sprint Note 5 (SM-N920P) on AT&T

I am upgrading to the Note 8 and I was hoping to give my Note 5 (that I own outright) to my girlfriend who is on AT&T. I tested it out and configured the APN properly and I think all is well. There is some wonkiness is maintaining the LTE connection, though. I looked into it and it looks like th

Questions

975

1

0

0

Galaxy S7 Active Text Issues

Ever since I got my new S7 Active a month ago, I've been having numerous issues with texting.1. I can't download pictures from others about 25% of the time ("failed to retrieve")2. Others can't download photos from me about 50% of the time3. When in group messaging, other group members can only see

Questions

2.1K

3

0

0

Problem Still Not Resolved

I'm continuously having issues with my multimedia and group text messages. I have called and asked for support with this many times and the problem continues. Everyone keeps doing the same thing. I personally feel that this phone is a lemon and I should be given a replacement since I'm still under w

Questions

79

4

0

Possible Virus or Malware? Need Help!

Upon grabbing my unwanted attention, i was going to browse something on my Samsung Galaxy S8's Google chrome app and once i tapped the search bar to type in a url, i got some strange suggestions which looked like pop ups, below is a screenshot of my phone with the questionable issue I've just newly

Questions

2.1K

5

0

0

Unlock request on my Samsung Galaxy S tablet

I've attempted twice to get my Galaxy S tablet unlocked, each time getting this error message: "The account owner info you entered doesn't match our records." My tablet is paid for, I have no account balance and my AT&T contract expired over 5 years ago. I purchased this brand new and would like

Questions

101

3

0

Wi-Fi calling appears to be broken and unfixable on my account.

My Samsung Galaxy Note 9 does not have an option in the settings to turn on Wi-Fi calling. It has the latest software updates.  I've made multiple calls to AT&T tech support, and a visit to an AT&T store.  Each person I talk to has a different take on the problem, blaming the devi

Questions

266

4

0

Switching back to an old phone

I have Galaxy S8 active that has died. While I figure out waht to do, I wanted to switch back to an old S5 active. I thought it wuld be as easy as putting the SIM card from the S8 into the S5. They look to be a different shape and I don't want to break anything. I also appear to be locked out of my

Questions

282

1

0

ATT BRICKED MY PHONE WITH UPDATE - AGAIN + OTHER ISSUES

I have an old Samsung Galaxy 3. AT&T pushed thru an update after I had said no several times.   The phone went into an optimizing loop. I spoke with several AT&T techs and we could not event get to the phone to factory reset.  I thought my phone was backed up  to Goo

Questions

344

10

0

Esim

Does AT&T offer E-sim for Samsung smartwatch? I have the Watch4 Classic LTE. I would like to use it by sharing the same number as my cellphone.

Questions

262

2

0

I need help turning off 5G on my galaxy a32

Hello, this is my first post here. I cannot seem to figure out how to disable 5g on my samsung galaxy A32 with AT&T service. 'network operators' is set to 'select automatically'. The description is: "Let your phone choose the best mobile network for you. If you turn this off, you can choose

Questions

2.8K

6

0

Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Questions

125

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.