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Bad business practice and lies

I went to att store to look at Samsung trade in, the store said I was eligible for a 800 rebate or credit w trade in. The best part was lowering my bill 25 dollars a month.  The att store asked me to pay up front, relax on the first bill and give it 2 months, and take both phones home to trans

Questions

38

1

0

Mobile data on quick panel

I put an esim on my verison locked phone not knowing it was locked at the time. It took off all verison apps and added att apps. Which is not what I wanted it to do. It also took away the option to moble data in my quick panel on my s22 ultra. How do I remove the att stuff and put it back on verison

Questions

44

1

0

Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

91

2

0

Unable to use after updae

Did an update to software which added new features. Was trying new features, one which I did not know actually tells you what everything is on the phone when you touch it. But now I cannot get out of that program, I cannot turn the phone off, I cannot unlock with my pin, I am receiving calls and tex

Questions

64

6

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S6 Active Issue

I bought a S6 active from Best Buy, and I live in India, and AT&T sent me an unlock code.  Everything seems to work here except call waiting and call forwarding.  When I try to open phone settings I recive and error saying "Sim or network Error" I tried changing my sim and that did not work.  I trie

Questions

606

9

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5G no longer working on our employee Galaxy Smartphones, but they still work on the iPhones

Yesterday everything worked fine on all the smartphones with all of our employee phones. Today none of the 5G services are working on the Galaxy Smartphones, but it works on the iPhones. They are all paid together in the same plan, so I know it isn't a missed payment or anything. It is also not an i

Questions

165

5

0

Samsung galaxy s5 won't update

I have a samung galaxy s5 (g900a) and it is saying that the operating system is up-to-date even though at&t realeased the lollipop and marshmallow update for this specific phone. I was wondering if I take my phone to thier store, would they be able to update it manually?

Questions

2K

14

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Terrible signal

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

Questions

56

15

When can we expect The ANDROID 7.0 UPDATE for the SAMSUNG GALAXY S7 EDGE!

When is at&the planing on rolling out android 7 on samsung galaxy s7 edge? Any idea?

Questions

599

11

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TRADE IN PROGRAM not working

I made a trade in at a store back in Sep 2022; the phone was working perfectly fine and had not scratches or breaks. I was confirmed by the store that I qualified. I was able to see the status of the phone until October "Device Received and Processed" I needed an additional step: trade Completed and

Questions

45

0

0

Unable to update software on samsung s8+

Hello,I have a samusng s8+ unlocked that I got as gift from a friend. I am using it in Canada. I am unable to recieve any software update. I tried to manually check an update for the phone settings but that didn't work. Also I tried smart switch that too didn't work. I went to Smasung service center

Questions

55

1

0

Galaxy S8+ No Network Connection After Android Pie Update

Hello,My Samsung Galaxy S8+ refuses to connect to the cell network after the Android Pie update that I was given yesterday. I've tried the following to fix it:Reset APN settings to defaultReset Network SettingsFactory resetThe phone still will not connect to the cell network. I have 3-4 bars but the

Questions

664

3

0

0

Tried to sell me a used and broken phone

I went in to an AT&T store and tried to buy a Samsung Galaxy S22 but they didn't have one in stock. So they ordered me one to be delivered to my house and then bring in to be activated. I received the package two days later and when I opened the box there was an AT&T box inside. I opened the

Questions

68

7

0

ACTIVE ARMOR

I am still having a problem with Active Armor NOT Working screening calls and my personal information isn't not being kept off internet even after charging phone number.  Very unhappy. Please HELP!!!

Questions

33

2

0

Closed

Closing threads to hide the truth?

I recently posted about an issue I have. I am a new member. It seems like instead of a resolution I am bombarded with nonsense replies skirting the issue with made up information. Then all of the sudden after a "top contributor" makes a final comment to gaslight the real issue, I am locked out of th

Questions

52

20

0

One UI 5 Update

When will it be available on the s22 ultra I am using an amazon unlocked version been waiting for a long time now

Questions

886

17

0

Closed

New tab s8 not showing on account to activate

My new tab is still showing a tab a nd I can't register to activate it and the screen is now locked

Questions

32

0

0

Active Armor App NOT WORKING AT ALL

I'm getting the following. Please see attached images. I keeping getting the error code. Also I have contacted AT&T 611 number and went to the store asking them for help. Also took my issue/problem to your message board. The Active Armor APP DOES NOT WORK ON MY PHONE! Why the hold on this probl

Questions

32

1

0

New customer for 5 hours: Store manager blamed me for bringing own ATT phone; told to pay $1500 for new phone or have unusable service

Going to provide background here: Today, I switched to AT&T. My wife and I had T-mobile for around 4 years. This year, T-mobile's service was becoming unusable all throughout the area. Both my wife and I's phones were dropping calls; unable to get an internet connection just about anywhere in

Questions

202

15

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change request unlock email information

I recently bought an att galaxy fold from a cellphone shop, and it was locked, the owner said he would help me unlock it and I only need to wait for a couple of hours. The day after I asked him and he said it not ready yet, it has been a few days already and he ignored me. So I go to the att website

Questions

46

1

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