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Where can I buy a good phone?

I've been to two AT&T stores and three other retailers trying to buy an AT&T S7 or S8, and I've been denied at each because I have an AT&T prepaid and want to remain on prepaid. All of them said that if I want a good phone, I have to sign a contract. I've tried asking online why I can't just outrigh

Questions

254

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TRADE IN PROGRAM not working

I made a trade in at a store back in Sep 2022; the phone was working perfectly fine and had not scratches or breaks. I was confirmed by the store that I qualified. I was able to see the status of the phone until October "Device Received and Processed" I needed an additional step: trade Completed and

Questions

46

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When can we expect The ANDROID 7.0 UPDATE for the SAMSUNG GALAXY S7 EDGE!

When is at&the planing on rolling out android 7 on samsung galaxy s7 edge? Any idea?

Questions

599

11

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Old unlocked phone [inexistent] past due balance

Hi, I had an unlocked S6 which I upgraded to S21 more than a year ago, then I switched to T-mobile. I have always paid all the bills. Now, I'm requesting a network unlock and after filling the form and confirming via email it says it cannot be unlocked because a past due balance, I signed in and it

Questions

23

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Constant TESTS of AT&T Wireless Emergency Alerting System (not actual alerts) via text

Hi, I am having a problem getting WEA test texts on my Galaxy S6 phone.  It constantly gets test messages from AT&T not just the intended alerts.  The general public should not be getting the test messages just the alerts.  Lately the text is always something to the effect of "This is a TEST of the

Questions

468

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Very aggravated!!!

Almost 2 weeks ago I submitted my first "device unlock request" to you guys and the phone STILL hasn't been unlocked and I've heard NOTHING from AT&T at all. I'm trying to unlock my old phone, which has been paid off completely for months, so my granddaughter can use it with her service. I have

Questions

43

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About my payment

It's about my payment I was wondering if I can pay this on the first but can I still have my devices send to me on November 24 I promise to pay my bill on the 1 st of December that's when I get my check

Questions

34

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Samsung Galaxy S6 Nougat Upgrading

Hi all,Does anyone know when AT&T is supposed to be releasing Android Nougat for Samsung Galaxy S6 users? I've been waiting a very long time and pretty much all carriers have it out, but not all people have it. I even checked this morning and it still says "current software up to date".Thanks

Questions

429

4

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ATT Unlock Code Not Working Galaxy S8

Hello, I have a Galaxy S8 which I have been approved and received the unlock code from ATT to unlock the device. The unlock code I was sent however, does not work and I am down to my last attempt... Please help! The code was put in correctly and instructions sent followed. I removed the old SIM, tur

Questions

267

1

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Microcell stopped working on 2 phones after vacation, still works for everyone else.

My parents went on vacation and when they got back, neither one of their phones will connect to the Microcell anymore.  Never had a problem before and all of our other phones still connect to the Microcell like normal.  I have tried pretty much everything I could find in the forums so I am reaching

Questions

688

6

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Active 2 order nightmare.

Days of clueless customer service reps just reading their (Edited per community guidelines) script.Finally found out nothing shipping until end of JUNE!Mobile App still says shipping date of May 29 and not updated.An entire country of a million ATT stores and no Active 2 watches.Horrible customer su

Questions

60

1

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How can I recover my voice mail ICON

I cleared my voice mail icon trying to get rid of visual voicemail as it doesn't work on my phone and I do not want visual. Now I don't know how to get the icon back that didn't have anything to do with visual voicemail

Questions

67

1

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S6 Active Issue

I bought a S6 active from Best Buy, and I live in India, and AT&T sent me an unlock code.  Everything seems to work here except call waiting and call forwarding.  When I try to open phone settings I recive and error saying "Sim or network Error" I tried changing my sim and that did not work.  I trie

Questions

613

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One UI Beta

Can you please please please please please allow One UI 6 beta updates for AT&T phones? Why are you keeping your customers from being allowed to benefit from all of the advantages of the latest UI? What can we do, as customers, to facilitate this change? I recently switched from T-Mobile to AT&a

Questions

756

7

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Unable to use after updae

Did an update to software which added new features. Was trying new features, one which I did not know actually tells you what everything is on the phone when you touch it. But now I cannot get out of that program, I cannot turn the phone off, I cannot unlock with my pin, I am receiving calls and tex

Questions

69

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Problem Still Not Resolved

I'm continuously having issues with my multimedia and group text messages. I have called and asked for support with this many times and the problem continues. Everyone keeps doing the same thing. I personally feel that this phone is a lemon and I should be given a replacement since I'm still under w

Questions

85

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Closed

Closing threads to hide the truth?

I recently posted about an issue I have. I am a new member. It seems like instead of a resolution I am bombarded with nonsense replies skirting the issue with made up information. Then all of the sudden after a "top contributor" makes a final comment to gaslight the real issue, I am locked out of th

Questions

57

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Want to get (Edited per community guidelines)ed over and lied too? Choose AT&T today!

I have five phones with AT&T and two of the phones are paid off and the other three were 75% paid off, I called to talk to a customer rep about upgrading my phones to an iPhone 14 Pro Max mind you we were already paying for an iPhone 12 Pro Max All three of them. And this wonderful good hearted huma

Questions

36

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Request for Reimbursement and Honor of Military Discount Agreement

6/18/23 AT&T Customer Care/Retention Subject: Request for Reimbursement and Honor of Military Discount Agreement Dear Customer Service/Retention Dept. I am writing to address a matter of utmost importance regarding my account with AT&T. As a loyal customer and a veteran

Questions

138

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Device unlock failed

Hi, I have a samsung galaxy s9+ that is somehow locked to AT&T when it was previously unlocked as I used it on tmobile and MetroPCS before going back to ATT prepaid. When I ported my number to a new carrier a few months back, it was carrier locked. I ended up buying a new phone that day as I

Questions

83

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