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New phone

My current phone is incredibly old and I really need a new phone. I have heard that you guys give out free phones and was wondering if you could send me a free one just this one time. I'm desperate and can't afford even a $30 phone at the moment so please help me out. I'm paid $14.03 and hour and on

Questions

20

3

0

Unlock request on my Samsung Galaxy S tablet

I've attempted twice to get my Galaxy S tablet unlocked, each time getting this error message: "The account owner info you entered doesn't match our records." My tablet is paid for, I have no account balance and my AT&T contract expired over 5 years ago. I purchased this brand new and would like

Questions

99

3

0

UNLOCK PROBLEM

My granddad bought a phone from a friend who paid theres off. It is AT&T and I am trying to unlock it for him. It is a SM-G930A phone, however when I go to the unlock portal if gives me an error saying this phone isnt an AT&T phone, but it clearly is!   IMEI: [edited for privacy – please do not post

Questions

307

1

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S9+ Losing network connection in a specific area

The issue is that my phone completely loses voice call capability in a certain area. I live in Rockwall Tx and work in Plano Tx, which are 25 miles apart. As soon as I get close to my office on the border of Plano and Murphy Tx my phone loses connectivity. Texting, internet, social media..etc all st

Questions

49

1

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Sprint Note 5 (SM-N920P) on AT&T

I am upgrading to the Note 8 and I was hoping to give my Note 5 (that I own outright) to my girlfriend who is on AT&T. I tested it out and configured the APN properly and I think all is well. There is some wonkiness is maintaining the LTE connection, though. I looked into it and it looks like th

Questions

974

1

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ATT Unlock Code Not Working Galaxy S8

Hello, I have a Galaxy S8 which I have been approved and received the unlock code from ATT to unlock the device. The unlock code I was sent however, does not work and I am down to my last attempt... Please help! The code was put in correctly and instructions sent followed. I removed the old SIM, tur

Questions

262

1

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Samsung S4 unlocking issue

I had purchased Samsung S4 from ATT in 2013 and got it unlocked almost immediately. I have been using it ever since on ATT and once out of US when on an overseas trip. Then, ATT pushed Android upgrade sometime in 2015 and the phone got locked again. I didn't realize it until couple of days ago when

Questions

330

2

0

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Galaxy S7 Edge WiFi turns on and off repeatedly.

Hi there! My Galaxy S7 Edge has problems with constantly keeping turned on wifi. It was ON and OFF earlier. Right now I can`t even connect to WiFi. I assumed new software update could be the issue, but It didn`t even upgrade. In order to upgrade I have to connect to WiFi which is not possible right

Questions

756

1

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Samsung Galaxy S6 Nougat Upgrading

Hi all,Does anyone know when AT&T is supposed to be releasing Android Nougat for Samsung Galaxy S6 users? I've been waiting a very long time and pretty much all carriers have it out, but not all people have it. I even checked this morning and it still says "current software up to date".Thanks

Questions

426

4

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How to update the phone outside of US?

I have a Galaxy Note 4 and Gear VR but to start using VR I have to update software. Updater says my software is already up to date. This is a dead end. Samsung help told me to get help from phone provider because of custom software. Also this is probably because I'm in London. Is there a workaround

Questions

462

4

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Sell a Note 4 to a person and add a different phone to my plan. I can do that, right?

I don't like the Galaxy Note 4.  I purchased from ATT store and signed up for a 2 year agreement.  I paid $299 out of pocket for the phone.   I decided to purchase a Oneplus One.  I wish to use that with my account instead of the Note 4.  In turn, I wish to sell the Note 4 on a website.  I believe I

Questions

381

1

0

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S6 Active Issue

I bought a S6 active from Best Buy, and I live in India, and AT&T sent me an unlock code.  Everything seems to work here except call waiting and call forwarding.  When I try to open phone settings I recive and error saying "Sim or network Error" I tried changing my sim and that did not work.  I trie

Questions

603

9

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Unlocked Note 3 Software Update Issues.

Hello, I noticed that ATT pushed out the android 5.0 update on the 24th for the note 3. I have a note 3, but it's unlocked from a family member being used on another network for now. Can i still get this software update or will I have to resort to rooting? It keeps saying software update interrupted

Questions

2.5K

8

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Unable to update software on samsung s8+

Hello,I have a samusng s8+ unlocked that I got as gift from a friend. I am using it in Canada. I am unable to recieve any software update. I tried to manually check an update for the phone settings but that didn't work. Also I tried smart switch that too didn't work. I went to Smasung service center

Questions

54

1

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AT&T Phone Has Weak Signal On Straight Talk Service

My friend recently gave me his unlocked Galaxy Note 3 from AT&T. Before he gave it to me, he had his service with Straight Talk on it. Once I had gotten the phone I went out and set up the phone with Straight Talk as well. Ever since, I have had terribly weak signal, where as I asked my friend if he

Questions

1.2K

1

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About me device unlock

helloi submitted my imei for unlocking my device and the response that i got was only one digit which was 0can you please help me so i can unlock my device

Questions

46

1

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About my payment

It's about my payment I was wondering if I can pay this on the first but can I still have my devices send to me on November 24 I promise to pay my bill on the 1 st of December that's when I get my check

Questions

29

2

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Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

90

2

0

AT&T Trade-in Program

Can we trade in Excellent condition Other network locked device to AT&T for full credit

Questions

21

1

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Active 2 order nightmare.

Days of clueless customer service reps just reading their (Edited per community guidelines) script.Finally found out nothing shipping until end of JUNE!Mobile App still says shipping date of May 29 and not updated.An entire country of a million ATT stores and no Active 2 watches.Horrible customer su

Questions

58

1

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