Hello, I am a GoPhone customer. I have been trying to unlock my Samsung Galaxy Express (i437P) in the Device Unlock page but it keeps telling me this, "We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06# on your device." I have entered the IMEI

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Samsung Galaxy S4 (SGH-I337). I'm going through the damaged phone return process and I am instructed to do a factory reset of my damaged device. The screen is completely unusable. I tried to do a factory reset from my computer using Kies 3 and it was unsuccessful many times. The message this program

When is at&the planing on rolling out android 7 on samsung galaxy s7 edge? Any idea?

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

I've attempted twice to get my Galaxy S tablet unlocked, each time getting this error message: "The account owner info you entered doesn't match our records." My tablet is paid for, I have no account balance and my AT&T contract expired over 5 years ago. I purchased this brand new and would like

My parents went on vacation and when they got back, neither one of their phones will connect to the Microcell anymore.  Never had a problem before and all of our other phones still connect to the Microcell like normal.  I have tried pretty much everything I could find in the forums so I am reaching

I had purchased Samsung S4 from ATT in 2013 and got it unlocked almost immediately. I have been using it ever since on ATT and once out of US when on an overseas trip. Then, ATT pushed Android upgrade sometime in 2015 and the phone got locked again. I didn't realize it until couple of days ago when

Hi, I am having a problem getting WEA test texts on my Galaxy S6 phone.  It constantly gets test messages from AT&T not just the intended alerts.  The general public should not be getting the test messages just the alerts.  Lately the text is always something to the effect of "This is a TEST of the

Hello, Can someone please explain, and give the whole truth, on why my phone never gets any updates past 4.2.2? I have read many things and it seems that, besides the obvious that AT&T is the worst at getting phone upgrades, once you get AMF3 you are stuck with it at 4.2.2 because it is know that ot

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Have had my phone for 5 years now, bought from a non ATT retailer. Have chatted with ATT tech support 3 times, each time was told that they'd address it. Last time was with someone from billing, who saw that I haven't owed payments or been on a service plan for this phone since 2017. How to unloc

I am in a unique scenario where I am unable to have a mobile phone, although I am able to set up the device on a phone I can not use the same phone number or be too reliant on its other features. I have researched the Samsung Galaxy Watch Active 2 and found that this watch will do a lot of what I wa

Days of clueless customer service reps just reading their (Edited per community guidelines) script.Finally found out nothing shipping until end of JUNE!Mobile App still says shipping date of May 29 and not updated.An entire country of a million ATT stores and no Active 2 watches.Horrible customer su

Yesterday everything worked fine on all the smartphones with all of our employee phones. Today none of the 5G services are working on the Galaxy Smartphones, but it works on the iPhones. They are all paid together in the same plan, so I know it isn't a missed payment or anything. It is also not an i

I have been trying to unlock an old phone I of my mothers for an aunt to use. The problem is that when I get the code I put it in, putting new sim card into the unit and powering on to be prompted for the code first, and when I enter the code as it was given (example: 12345678) it says it is invalid

Did an update to software which added new features. Was trying new features, one which I did not know actually tells you what everything is on the phone when you touch it. But now I cannot get out of that program, I cannot turn the phone off, I cannot unlock with my pin, I am receiving calls and tex

Since about March 3rd, I have been unable to make or receive calls. SMS and visual voicemail are unaffected. None of the solutions in any of the dozens of posts on this forum have worked. I visited an AT&T store on Monday, March 7th for service. The technician was very apologetic but he was u

My Samsung Galaxy Note 9 does not have an option in the settings to turn on Wi-Fi calling. It has the latest software updates.  I've made multiple calls to AT&T tech support, and a visit to an AT&T store.  Each person I talk to has a different take on the problem, blaming the devi

Upon grabbing my unwanted attention, i was going to browse something on my Samsung Galaxy S8's Google chrome app and once i tapped the search bar to type in a url, i got some strange suggestions which looked like pop ups, below is a screenshot of my phone with the questionable issue I've just newly