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Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

Questions

 • Device Features

403

3

0

How to re-enable SMS previews on lock screen after Galaxy Note 3 Lollipop update?

I upgraded to Lollipop on my Galaxy Note 3 yesterday, and most of it is very good.  However, one thing that seems to be missing is that I am not getting previews of my SMS messages on my lock screen; I am only getting a notification that I have a new message.  I even have selected the option to show

Questions

 • Samsung

422

1

0

0

Do you need to contact FCC ? Regarding AT&T's Samsung Promotion for Free 48 Inch Samsung Smart TV

I have read through these community forum posts from people who signed up with AT&T to get the Free 48 Inch Samsung Smart TV. People are still waiting.  They have spent hours on the phone with AT&T and Samsung, told many promises, and nothing happens. I was told by AT&T in April 2016 that if I signe

Questions

 • Samsung

729

5

0

0

Android 6.0 Galaxy S6 edge+

I am seeing that the update for android 6.0 was finally released today for the galaxy S6. Did this update also affect the S6 edge+?

Questions

 • Android

393

3

0

0

Galaxy s8 Android 8.0 update issue

HiMy Galaxy s8 (SM-G950U baseband G950usqs1aqf7) hasn't still received the android 8.0 OTA update, while its been rolling out for more than a week already. I checked the instruction, it didn't work. Please help updating my phone.

Questions

 • Android

438

3

0

0

Samsung Galaxy S 4 Mini (6155A vs SGH-I257)

Is the 6155A model compatible with U.S. LTE?  I cannot find ANY information about this model.  The "standard" AT&T model is SGH-I257, but this new 6155A model has now popped up.  On AT&T's website, it shows 6155A on the product page, but when you click the link to go to its manual, it takes you to t

Questions

 • Samsung

307

1

0

0

Galaxy S4- Calls arent working! :(

I have an S4. The past few days my calls arent working. Phone calls come in and the phone rings, but when I answer its just silent. On both ends. People hang up and call back, I try to answer and neither of us can hear anything. I also cant hear my voicemails. Has this happened to anyone and what ca

Questions

 • Samsung

663

2

0

0

I need to unlock my wife's note 4 screen.

There's some info that I need to access and we've forgotten the old password. Do I need a SIM card? I think it is OS 5. We were burned out of Paradise in the Camp Fire in Nov. 2018. We lost everything including 99% of all our old family photos. My wife had a lot of older pictures copied onto that ol

Questions

 • Samsung

8

1

0

Samsung Galaxy S4 after Lollipop upgrade -- can not receive incoming calls

Hi... my phone was upgraded to the new Android 5.0.1 Lollipop version a little over a week ago, and since then, I can not receive incoming calls -- they are routed directly to voice mail.  I verified that I don't have any call forwarding in place.  I can't be the only one, right?  What is the time t

Questions

 • Android

310

2

0

0

AT&T THANKS APP and WEBSITE

I continuously try to log into the ATT App using my ATT username and the correct password. I receive an error message every time. Any solutions? ALSO, I'd like to comment on the complete lack of knowledge by many of your phone room employees that were contacted during the 1 hour and 45 minutes-ish p

Questions

 • Account Features

7

0

0

Galaxy S7 Unlock Not Found!

I recently purchased a Galaxy S7 off Ebay that is locked to ATT. The phone looks brand new, and I doubt it was ever used because it is in the original plastic film still. I am not currently an ATT customer, so I tried to unlock on the portal by entering my IMEI code and selecting that I am not a cus

Questions

 • Android

504

5

0

0

Network Unlock code incorrect

Own a Galaxy Note 4 device. Applied for the network unlock code that is approved, and upon inputting it into the phone have gotten "incorrect code" twice. Anyway to resolve this issue?

Questions

 • Android

131

1

0

0

Samsung Galaxy S6/ S6 Edge

Why is AT&T removing features that the developers have intentionally installed on these devices (S6/ S6 Edge)? AT&T has removed the Download Booster feature that simultaneously uses Wi-Fi and LTE data to deliver faster speeds; the Simple Sharing feature that lets you more easily share large files wi

Questions

 • Samsung

1.1K

7

0

0

UNLOCK PROBLEM

My granddad bought a phone from a friend who paid theres off. It is AT&T and I am trying to unlock it for him. It is a SM-G930A phone, however when I go to the unlock portal if gives me an error saying this phone isnt an AT&T phone, but it clearly is!   IMEI: [edited for privacy – please do not post

Questions

 • Samsung

284

1

0

0

Samsung Galaxy S6 Edge Screen Touchscreen Freeze

I am a small business AT&T user that manages over 50 wireless accounts.I have an S6 Edge 128 that is a little over 30 days old, so AT&T will not accept a return or do a replacement. I called the KCC but they referred me to Samsung and said AT&T could not help. I happen to live in DFW and there is a

Questions

 • Samsung

2.6K

6

0

0

cant make calls,I try, 4g drops, full service bars become no service symbol says out of service area

I will bullet this to make it as easy as possible *4G(and only 4G) stopped working yesterday *software update and/or APN settings fixed that *top bar shows full service bars and 4G *internet works from 4g wireless and texting works as well*upon making a call 4G vanishes as does the internet that com

Questions

 • Android

2K

4

0

0

straight talk unlocked sky pro switching to att

i have Samsung galaxy sky pro that i got unlocked rights from straight talk followed the how to put my att sim card into device changed all the settings everything works except for the making /receiving calls need help did i not get settings right i do have att account is sky pro compatible to use

Questions

 • Other Phones & Devices

10

1

0

Samsung Galaxy S6 Nougat Upgrading

Hi all,Does anyone know when AT&T is supposed to be releasing Android Nougat for Samsung Galaxy S6 users? I've been waiting a very long time and pretty much all carriers have it out, but not all people have it. I even checked this morning and it still says "current software up to date".Thanks

Questions

 • Android

409

4

0

0

Changed my GoPhone Plan and data stopped working - Galaxy S3 mini

I changed my plan this weekend from the 25$ basic plan to the 45$ plan and the data is no longer working. Tried calling ATT and all the helping tools here, anyone has an idea of what can be the issue?The H and 3G symbol is showing in the top but nothing works. My phone is a Galaxy S3 mini

Questions

 • More AT&T PREPAID Discussions

523

1

0

0

OTA outside USA

I have at&t Galaxy note 4 ( n910a) unlocked officially from at&t. can I receive the OTA update when im outside USA or not. because until today I didn't receive the last update released on 31 Mar, 2016

Questions

 • Samsung

712

2

0

0

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