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Cant logon prepaid account with 10 diigit acct number and 4 digit pin, but AT&T can....why?

I am not been able to login to my AT&T prepaid account from my home PC.  I go to www.paygonline.com which brings up the login page.  I type in my 10 digit phone number and my 4 digit pin and I get a message that says Error!The system cannot sign you in at this time. Call 611 for help. When I speak t

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