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Screen freeze up and ATT Wireless Router WAP WAP WAP !

I am just venting here on the service technician check list.    You ATT guys are missing something important to fix this issue.      I was having my screens freeze up on my TVs that used wireless router.     Twice I went throught ATT service technicians to resolve.    Load current version of softwar

Questions

 • AT&T Internet Installation

216

1

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Repeated intermittent "Jump" messages

I'm getting the "Jump" alert messages when viewing content at an earlier point in the program which is still being recorded. Pressing pause, then resuming any viewed program can result in the error message. This has been a frequent, intermittent occurrence, and has continued for weeks, possibly mont

Questions

 • U-verse TV Equipment

813

12

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Samsung Galaxy S6 Edge Screen Touchscreen Freeze

I am a small business AT&T user that manages over 50 wireless accounts.I have an S6 Edge 128 that is a little over 30 days old, so AT&T will not accept a return or do a replacement. I called the KCC but they referred me to Samsung and said AT&T could not help. I happen to live in DFW and there is a

Questions

 • Samsung

2.6K

6

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TV plays for 10 seconds and then freezes up.

When I turn on my Uverse/TV, the picture plays for about 10-20 seconds and then freezes up. It doesn't respond to any buttons pressed on the remote or the Uverse unit itself. I've tried resetting it, unplugging it, everything. It starts back up, but then freezes again. The wireless unit in the other

Questions

 • Watching U-verse TV

3.9K

13

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Skips, freezes, delays in bedroom tvs using wifi

So my main DVR in living room seems to be mostly reliable.However, the extra tvs in bedrooms using wifi have some issues. When watching regular tv, there are frequent blurs that move ahead a few seconds of a show. Almost a freeze but not quite. When I playback using the DVR, it is much worse. Shows

Questions

 • Watching U-verse TV

404

2

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Galaxy S5 freezes

My Galaxy S5 is less than a year old.  I now have to charge it 5 or more times per day.  The phone always feels hot.  Is my battery the problem?  Do I need to turn my phone OFF completely every night?  I am desperate, as I still have 16 months to pay on this thing!

Questions

 • Samsung

124

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U-verse RG 3801HGV Everything running over CAT-V - HD channels started dropping after 15 seconds

I have most information in the title, but here is the gist:U-verse RG - 3801HGVBoxes - VIP-1225Everything is running over my internal network. I have the main line (home run) coming into the RG which is a coax run. From there, I have 2 ports running to two different switches. Switch 1 has 5 ports, a

Questions

 • Watching U-verse TV

688

1

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DVR playback freezes during high network activity

Today while I was watching a recording on my DVR, the playback would freeze and restart over and over.  I realzied this was happening only while I was downloading a large file to my computer.  As soon as the download stopped, the playback was completely mormal.  I even went back to a portion of the

Questions

 • Watching U-verse TV

515

8

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Uverse 24mps service - screen freeze to frequent

We have 24 mps connection and Uverse 300 plan. Screen freezes a have become to frequent on Uverse. Whats my options to have this corrected soon

Questions

 • Watching U-verse TV

198

2

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Uverse TV Freezes/Internet Slow

For the last 3 or so days the uverse tv will freeze, go to a screen that says the picture failed to load and then come back for a brief minute or two and then repeat. The internet has been slow as well only getting about 5-6 mb.   Tech chat support said there is trouble with my lines and whe

Questions

 • Watching U-verse TV

870

3

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TV Screen blacking out and freezing "INFORMATIONAL POST"

All Solar will be starting shortly2018 Spring Solar Interference is predicted to run each day from March 1, 2018 to March 8, 2018 times for outages will range from about Noon CT to 4:00pm CT each day this will cause black screen and or loss of TV signal during this time Sun Outage Definition:Sun out

Questions

 • U-verse TV Equipment

99

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Galaxy S4 Freezing, Black Screen, Etc.

So, I've had the Galaxy S4 for about a year.  A little over a month ago I had to go through warranty to have my phone replaced because I was having the dreaded SIM card error. My new Galaxy S4, which I’ve had for just over a month, has no drop damage, wear on the bevel, and no water damage, as is in

Questions

 • Samsung

756

2

0

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WatchTV - Device and Browser Troubleshooting

WatchTV Solutions & Troubleshooting Steps Can't stream? Not to worry, we have some easy solutions that you can try below.   Ever forget your password? We sign into so many sites it's hard to keep track of them. Reset your AT&T Password now.    WatchTV Solutions &

Questions

 • Streaming WatchTV

351

1

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live program freezes and skips while recording different program

Since installation a few weeks ago I have had a problem with live and recorded programs freezing and skipping.  We disconnected one of the two wired receivers and it "seemed" to help.  However, now whenever I am recording a show, any program I try to watch live will intermittently freeze and skip.  

Questions

 • Watching U-verse TV

105

1

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my samsung galaxy s9 freezes on at&t logo

I have an at&t samsung galaxy s9. after I have done factory reset. My phone does not reboot normally instead freeze on at&t logo forever.

Questions

 • Samsung

2.5K

1

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Accepted Solution

Official Solution

Our VIP2250 DVR has seizures.

Last week we received a replacement (VIP 2250) for our failed dvr (VIP 1225), which will crash on random mornings always during 10:20 - 10:30 AM. Yes, this is real DVR behavior!  Today automatically it rebooted itself, usually I have to pull the plug. Do the other 2250 DVR run hot even though there

Questions

 • U-verse TV Equipment

9.6K

47

0

0

Accepted Solution

Official Solution

2018 FIFA World Cup - Channel Listing & Troubleshooting by AT&T (U-verse)

Hi all! It’s been four years since we saw Germany defeat Argentina in a nail-biting, dramatic final and needless to say, with all 64 games available live, we are ready for the 2018 FIFA World CupTM to finally KICK off!   Channel Listing   Didn’t make the trip to Russia? No swea

Questions

 • Watching U-verse TV

25.4K

1

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Accepted Solution

Official Solution

Streaming Troubleshooting – Are You Getting The Signal?

There are many things that can impact your streaming experience like: The environment of your streaming device. Your internet plan. The type of connection you use to access the internet (Wired or Wi-Fi). The location and environment of the modem.   You will find some simple solut

Questions

 • AT&T Internet Equipment

578

1

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