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Next Plan Return Chronic Problem
Hi there, I really hope someone out there can help me out with this issue, as I've tried every single thing I can think of and this is my last hope. I am on the yearly NEXT plan. My upgrade was scheduled for a few months back. I ordered my updated phone (iPhone XS Max) in December 2018 and el
Questions
• Wireless Account
Why does ATT allow their customers to be scammed?
6 weeks ago after talking to customer service I was asked if I would listen to an offer from an ATT partner, wasn't sure what that meant so I said ok. Transferred to a third-party vendor who offered me some free channels. She said that I could get all of the other channels that I didn't already have
Questions
• Wireless Billing
incorrect billing charges
Hi I have called ATT multiple times fro a line that I added for a week with a in-person att representative at union city, ca att store.she got a great price for me for less than $20 for that week and convinced me not to take a prepaid line as i have discount through my educational institute. As per
Questions
• Wireless Billing
Possible termination of 3 lines
I am trying to get a physical location to send a certified letter to in regard to not only horrible customer service, but fraudulent charges on my credit card. I have tried customer retention and twitter, with no success. Please send me an address I can send this certified package to with all my cor
Questions
• Wireless Account
ATT PREPAID RECURRING CHARGE
I noticed on my billing statement through my bank that I was charged in February and March for VESTA aT&T prepaid ($59.10 each). However, I do not have a prepaid phone. When calling about the issue, trying to find the right number to call was confusing and frustrating. When I did find a number, I co
Questions
• Wireless Billing
Charged for an account I cancelled???
I cancelled my service 4/30/19 and ported one of the 4 numbers to Verizon. I spoke with a female at the time and she explained I need to make my account a zero balance and have all devices paid off. I paid off the entire account to a zero balance. I was unaware that we were still being charged until
Questions
• Wireless Billing