Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (6)

Relevance
Fraudulent account cleared

Hello,  I had a fraudulent account that was opened under my name and has been cleared however, I am still getting the runaround to open an account please let me know what else I need to do. It’s clear for the fraud department and I have received two separate emails showing that but when I go into a

Questions

 • Wireless Billing

133

2

0

0

The Loyalty Department does not adhere to the deals they offer to keep customers.

I am a post paid customer.  At the end of my contract I was planning to cancel my ATT services.  I was transferred to the "Loyalty Department" and offered a special deal including a discount on phones and no upgrade charges. I've contacted customer service over 4 times and was told I would be credit

Questions

 • Wireless Account

400

7

0

0

No Show for 3 days though promised priority. Senior mother needs landline. Manager screamed at her.

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

Questions

 • AT&T Phone Installation

315

3

0

0

Deceptive Billing Practices

This company lies and cheats their customers. First, I was promised a fiber connection with at minimum 300 mbps speed. They locked me into a 12 month contract and then when they installed said fiber wasn’t available and I was give Internet 12 (that’s 12 mbps downtown and 1 mbps upload). Because I ow

Questions

 • AT&T Internet Equipment

228

1

0

0

BILL COMPLAINT/FRAUDULENT ACTIVITY BY AT&T

I called at&t for new service in December. I specifically asked for internet plan that was not anything over 50.00 a month with no overage charges. The rep was quick to get me signed up under these terms. My bill would be 48.27 per month for house phone and internet. I am homelessin a shelter with l

Questions

 • AT&T Internet Account

606

1

0

Accepted Solution

Official Solution

Fraudulent AT&T Emails - How To Recognize and Report Them

Nowadays, we have to be careful how we share how information. Everyday scammers are attempting to get that information. They can call, they can send letters, and they can even send emails. Did you get an email and not sure of the legitimacy of it? Does it sound too good to be true? Learn what to loo

Questions

 • AT&T Internet Email & Security

17.4K

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.