They never give you the promotion when signing up you’ll receive a 100-200$ visa. Full of lies. If you miss your bill by a couple days they give you a fee and it keeps adding up even though there is no service to begin with. You talk to a representative about putting your account on hold since you a

I have mailed AT&T two letters now disputing my bill due to billing errors, and my account does not reflect a dispute, nor have I received any response or any communication about my dispute at all. Per consumer law, if a consumer reports a dispute, the account cannot be collected on or disconnec

First, this isn’t intended to be an “I’ll use every dollar I earn to short your company. Don’t care if it makes me destitute.” Aggressive writeup, this is a “Get it together” & “Fix you (Edited per community guidelines)” message    Two goals today for ATT: First, for context, here i

The Z fold 3 and 4 has the black line of death in the middle of the inter fold screen. The customer don't know until there factory warranty run out and down the road you have a black line in between the fold that the consumer have to paid a  deductible to get it fixed for the manufacturer prob

I rec'd the following message on my AT&T email account at 12:58am EDT: Hello,You recently talked with someone at AT&T or told us online you forgot your User ID. As you requested, here's the User ID information for your AT&T online account(s). To sign in, enter the User ID for the acc

I went to questionably sane lengths to qualify for an AT&T offer of BOGO+ $300 VISA reward card but never received the card. The $300 was integral to the purchase decision.I was on vacation when a phone on our plan needed to be replaced.The requirements stated that the upgraded phone and new phone l

I need to speak with someone. Someone has used my account to open numerous phone lines, purchase multiple devices, and had changed the address on the account.  I DO NOT need  the number for the fraud department. I have called over 100 times and can not get a human on the line.  I hav

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

I am looking for the best way to report fraud I experienced at an AT&T store. I was misled and scammed by the store rep. Now when I call to speak to the store manager, he tells me the manager is not in. Customer service and customer legacy have been unhelpful. How can I open a case to get my iss

Representative at the store told me that If I also sign up for internet that I would receive 25% off my phone plan. However I never saw this price take effect. Later I was told that this offer is only available to customers who start thier two accounts at different times and there is nothing they ca

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Spammers phishers email to my text. I want to block email to text.

5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE I guess what I'm really saying is, what did I upgrade for? Did AT&T expect that they're going to continue rebranding LTE to 5Ge and that people like me wouldn't know any better? Because I do

Tengo un samsung s23 ultra que me vendieron en colombia, pero al tiempo de bloqueo, por lo que al verificar propiamente desde la pagina de ATT para desbloquear el dispositivo, me dice que esta en lista negra por perdida/robo, que solución hay para poder desbloquear el dispositivo, ya que la persona

I have been trying since July 01, 2022, to resolve an identity theft case with AT&T Global Fraud.  That department does NOT answer incoming calls, and only replies with auto-responder emails claiming accounts are opened legally.I have filed three online fraud reports and received zero assistance.  T

They tried to scam me today. "AT&T" sent me a text message ,last day to get 50% off DirecTV". Called DirecTV (I thought) and the person that answered offered me $140 a month fixed for 2 years and two free movie channels to boot. I had to pay 3 months in advance, $420 via a Target credit card or

Hi, I recently bought a house and made some changes to the backyard (mainly installed artificial turf which was not cheap). Under that newly installed artificial turf there is an AT&T fiber box - which I something I found out today when I had an AT&T technician in my backyard looking for

I am going to try as calm as possible while I type this. I have spent an hour on the phone and now waiting for a call back to address a charge on my account for a non returned phone. I returned the phone back in May of this year (2023).  Was told that my new phone would be shipped upon receipt

There are three lines being charged on my account that I do not recognize. I need help ASAP getting these charges credited back to me.

I’ve been an att customer for over 28 years + and aside from an unauthorized change that was “supposedly” fixed with my grandfathered business account in 2015 I’ve had a decent experience with att… until NOW.  The reason for all this ? Att customer service. What began as a good deed ( tryin