AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

I keep getting emails (4-5 this past two days) saying the following (I did not make any changes to my account, nor did I ask to get my phone replaced). Now I can't log into my account. Can somebody help?  (I'm not in the country right now and can't get in contact with AT&T support) You’re almost don

When you preorder a device, you see the placeholder tax deductible in your bank, well after 3-4 days or a week it falls of the account and the bank refunds it back, until it’s ready to ship and then they try to charge the card again. ATT blacklisted a credit card of mine because of this, there wa

My internet suddenly turned off the morning of Dec 17th and it still is off due to an "outage." Every time I call, it's the same story, still working on it and add 2-3 days to the estimated repair date. I've called at least 6-8 times and am fairly confident ATT is trying to force DSL customers out o

Last month I enrolled with International calling service which I had requested for 1 month only but the concerning customer service executive who activated my service ignored or deliberately put the service as monthly service. This is not the first time I am having issues/disputes, it is just getti

Bought a phone in cash from an individual, super clean phone more or less brand new. I found out that its not paid off and I don't use ATT and am wondering how to either charge them with fraud and get it unlocked for my use or if ATT doesn't even want to deal with things like that?

I added a new line and a new phone for my son. I have called and talked to more than 8 people. I just want a new phone. The phone was on when I opened the box and automatically asked for a password. I called Customer Service and they said the the IMEI was from a used phone. I just want a new one sen

Hello, I am attempting to unlock an iPhone I had purchased off eBay. They have said that the phone was ATT locked, but was not fraud or iCloud locked. I sent a request to unlock the phone and received an email that the phone was "fraud" and cannot be unlocked. Any way I can get this phone unlocked?

To AT&T Corporate It’s long but please read #Grrrrrr I had spoken with ATT customer support a few days prior to my visit to the ATT store, and originally, they told me to go to an Apple store to trade in my iPhone, however when I got to the apple store, they told me they do not do trade in’

having same issue. go in for a good deal, receive the "better" updated phone, turn in my perfectly good phone.  take to the drop off location with Fed Ex, now all of a sudden, no record with anyone.  Store, At&t, USPS, Fed Ex, no one.  And now after 15 years of being a Customer,

I'm under my bother's family plan. He just sent me the bill on the Nov-Dec cycle that a $232 charge for a 58min was charged under my number. I do not recall I make the call and I cannot locate the call in my History back then. As I read some of the post with similar issue that 611 won't able to hel

One of my friends saw today that someone has fraudulently bought TWO iphone X 256 gigs under her name on at&t. She had to pay the first installments and now at&t storepeople are asking her to get in touch with fraud dept. I am also worried about my own account security after this (apparently she had

In process of switching carriers to AT&T. Bought 3 new IPhone 12 pros and was charged $247.50 in wireless sales tax ($82.50 each). I am still waiting to receive 2 of the newly purchased phones through the mail prior to account activation. Looking at my bank statement tonight and I see an additio

I was sold two mobile phones from AT and T by authorized seller in Target store on labor day. Phones were S20, I got cheated they told me my discount will kick off after 1-2 monthly payments of phones. I am totally disappointed this time for 3rd installment I had to pay $33 again per phone and I was

I was Identity Thefted by 2 people I know. The cops and banks are not helping me much so its up to me to get to do the foot work... I know they got my wifi and ported my cell somehow to took over my Google account. I found this device on my Google thats def not mine and Im pretty sure its one of the

My plan started 11-2018, at that time the offer was you can choose a premium channel I choose HBO on 4-2019. I also received an email that stated with my unlimited plan I would get HBO for life. Now when I call, agents say that I never had HBO, or that it was a glitch in the system they went in corr

In August I purchased an iPhoneXSMAX and then returned it in exchange for an iPhoneXS. I shipped it with the AT&T return label from the USPS in manhattan and have been continuing to be charged for the device ever since. - The USPS confirmed from the tracking number that a AT&T hired pick up receiv

Why don't they?They are enabling a huge fraud industry. I've seen or researched each part of the fraudulent supply chain. First..fraud caller center calls unsuspecting people and says issue with their AT&T service and it is frozen.  They need the last 4 of social to go into account and fix.  Person

UNWANTED AND NOT AUTHORIZED SALESMEN***SCAM*** Why are in home experts allowed to come to your home without customers consent? Why do in home experts enter your home under false pretense? There's no soliciting in our neighborhood so sending out a in home expert who states they are here to s

Why would any normal, mentally sound person accept a second, weak @ss offer from AT&T, in exchange for their fraudulent actions? It is quite offensive. I would still owe them $600 for an iphone 14 I did not purchase. At&t is trash.