I foolishly and regretfully accepted what I should have recognized as a boondoggle. The give us your phones and we will give you a free iphone 12. To begin with when I spoke to the rep after having said I would take the deal, she told me my plan would have to be changed to unlimited in order to take

My account number is [edited for privacy – please do not post personal information]. I pay my bill every month on time. In april I received an email that I qualify for a promotion for a free samsung Tv if i add service wireless service. I was told that I was unable to add the service because of a de

First of all, for the background of my claim, I was an international student in USA from June 2018-2019 and recently I graduated and moved back to my home country (in asia). Before I left USA, I call to change my AT&T mobile plan to be prepaid from 1-15 June which the agent told me that so i do not

Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon

When we signed up for AT&T, there was an offer to turn in our old phones, and receive a $35 bill credit per phone, per month, for a year. Using AT&T packaging, we sent back our phones. I tracked the packages to ensure that they didn't get lost in the mail. A month later (December), no cr

I received an AT&T mobile bill in the mail last week with my name and address on it for an account I did not open. I immediately called AT&T's fraud line which directed me to fill out the online fraud form. I completed the form however received an email last night stating "AT&T has deter

Hello, I am attempting to unlock an iPhone I had purchased off eBay. They have said that the phone was ATT locked, but was not fraud or iCloud locked. I sent a request to unlock the phone and received an email that the phone was "fraud" and cannot be unlocked. Any way I can get this phone unlocked?

I was just forwarded mail of an ATT bill to an address I lived at 7 years ago stating I owe $835 this month. The bill details showed 6 iphone purchases with full plans and coverage. The names on the account were random names not associated with me or my family, plus 3 just wireless caller descriptio

Last month I enrolled with International calling service which I had requested for 1 month only but the concerning customer service executive who activated my service ignored or deliberately put the service as monthly service. This is not the first time I am having issues/disputes, it is just getti

I'm under my bother's family plan. He just sent me the bill on the Nov-Dec cycle that a $232 charge for a 58min was charged under my number. I do not recall I make the call and I cannot locate the call in my History back then. As I read some of the post with similar issue that 611 won't able to hel

One of my friends saw today that someone has fraudulently bought TWO iphone X 256 gigs under her name on at&t. She had to pay the first installments and now at&t storepeople are asking her to get in touch with fraud dept. I am also worried about my own account security after this (apparently she had

having same issue. go in for a good deal, receive the "better" updated phone, turn in my perfectly good phone.  take to the drop off location with Fed Ex, now all of a sudden, no record with anyone.  Store, At&t, USPS, Fed Ex, no one.  And now after 15 years of being a Customer,

To AT&T Corporate It’s long but please read #Grrrrrr I had spoken with ATT customer support a few days prior to my visit to the ATT store, and originally, they told me to go to an Apple store to trade in my iPhone, however when I got to the apple store, they told me they do not do trade in’

In process of switching carriers to AT&T. Bought 3 new IPhone 12 pros and was charged $247.50 in wireless sales tax ($82.50 each). I am still waiting to receive 2 of the newly purchased phones through the mail prior to account activation. Looking at my bank statement tonight and I see an additio

New to Fixed-Wireless and nothing but a hassle trying to get customer support for it - no direct number to dial and once I stated "fixed-wireless" the support individual seems clueless as to what that is and where to transfer my call. So far it takes three transfers. Curious what AT&T is doing about

I bought an iPhone from a AT&T client, after 15 days he called AT&T and told the iPhone was lost/stolen so AT&T listed the IMEI in the blacklist and now I am unable to use the SIM card in the iPhone. I have text messages, money transfer to his bank account, box of the iPhone, .... . I

Neither of the two new android phones I recently bought do not allow me to post ANY videos on my ig story for some reason BRAND NEW phones both bit the only feature not working is posting videos to story & I've now wasted 1p00s of dollars on to phones useless to me without this & I don't lik

I purchased an Iphone that's from AT&T, I have the box and everything for this phone. I am trying to unlock it to use it with my carrier outside of USA (it is compatible with my carrier) but when i try to make the request through the portal it says a request has already been made but neither

And not a single ATT customer service person can help or has the patience to help

Hello, I bought my phone from the apple store and was never under any contact. However, when I tried to unlock my phone I received this message: "Unfortunately, the device you're trying to unlock is associated with fraud so we can't unlock it."Please unlock my phone asap. It should have never been l