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Prepaid account cancelled; phone number lost; balance all gone; refund request refused, unacceptable!

My AT&T Prepaid account was cancelled on May 31st 2022 without any earlier notification. The expiration date is April 2023, just refilled $100 for the extension. The phone number was also lost by AT&T. All my balance ($721.84) are lost. Call the costumer services and stopped by the corporate

Questions

925

24

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At&t Locations thorugh transaction details

Currently going through a police investigation as someone stole my card info and used it to purchase multiple things in store(customer rep confirmed this for me, that it was made in store) at At&t totaling to a couple thousands. We're currently trying to figure out the location of the store it w

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81

5

0

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Suspicious Text Message from ATT&T

At 4:57 AM This morning, I received two back-to-back suspicious looking texts from ATT&T: It came from the number 746 118-88. I removed the PIN but here is the message. Why is this happening? I never initiated a PIN code request for login.    AT&T Free Msg: Please use this single-use PIN to complete

Questions

57.7K

18

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Someone is using my email

Hello, I have received this mail on gmail but I do not use any of AT&T services. How I can stop this person from using my email with his AT&T account?

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234

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Two Phones Lines Falsely Reported Stolen

I have 4 lines under my account, and 2 of the lines weren't able to make or receive calls since yesterday morning. I found out yesterday evening that the 2 lines have been falsely reported stolen. I can still text, but cannot call anybody except 611. So, I called 611. The agent asked me to turn off

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932

8

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Trying to verify email from AT&T to update my email

I received an email from Att.net/Yahoo that I haven't updated my email to the new version and I will lose access to login to my mailbox on April 28. There is a link to click to authenticate my account. Is this a real request or a scam? 

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163

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Name used to register new number

I received a phone call this morning, the caller claimed to be AT&T employee and gave me his information (Mark, employee ID: 915646) They claimed that a new number 626 757 9359 was registered under my name on Mar 1, 2023, and it was then used to send scams. What was concerning is that they k

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746

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incoming messages on hold

I just received this message   AT&T Update™ <[email scrubbed]>   Tue, Jul 21 at 2:46 PM     Dear AT&T User,    Your incoming messages were placed on hold due to our recent upgrade to our database Kindly VALIDATE your mail-box to receive new messages that are pending.    Thanks for u

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742

3

0

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Unlocking Iphone that is not fully paid off yet (I'm not the original owner)

Hello, I bought a Iphone XS MAX a while ago on Facebook Marketplace, and that is carrier lock with AT&T, so far I didn't needed it to be unlock but now that I moved to France I would like to be able to use my phone. When going on the unlock page of AT&T it give me this message "Looks

Questions

12.1K

17

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Horrible customer service

I contacted Directv re their internet tv was told they use Att for internet. I had Att internet installed on January 23. I then contacted Directv re their equipment delivery as it was to be here prior to internet being installed. Directv customer service was horrible . I cancelled the service for b

Questions

493

5

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Blocked Call List - Solutions From AT&T

Are you receiving unwanted calls on your home phone? What about spam calls? Are you looking for a way to block these types of calls? We have some great tools and features that can help you do just that and more depending on the type of device you have. Digital Home Phone Digital Call Blocking

Questions

12.8K

6

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I got a fishy email: Is this for real?

AT&T account update Dear member,   Important! The old version mailbox closure notification mail below was sent to you not long ago and it wasn't treated as required. We are hereby calling your full attention to it again.   We are closing all old versions of our Mailbox, as a result

Questions

371

6

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Why is 11 ATT mobility on my credit report

Hi, I have never had an account with ATT. I recently alerted notified that I have an account in collections with this company that was opened on 2/4/2020- for 1432.00. I believe that this is fraudulent and I have been a victim of Identity theft. HOW DO I GET THIS RESOLVED AND FIND OUT HOW THIS HAPP

Questions

6.9K

5

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HBO Max offer is false

I received a text stating that my account included HBO Max. I followed up and it does not include HBO Max despite the text chain and information on the AT&T website. I have AT&T Unlimited Plus (which is clearly shown on the screenshot of their offer page as an eligible plan). This fra

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135

5

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AT&T won't let me cancel my service.

I clicked the appropriate link in Figure 1, and was brought to the page shown in Figure 2. I am signed in, as shown in Figure 3. I am currently filing a formal complaint with the FCC. -----------------------------------------------------------------------------------------------------------------

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102

2

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My mother got at&t without my permission

Yes,  My mother owe's $315.00 to at&t at her house (Edited per community guidelines). I'm not sure how long she's had it. But it's illegal and I wish she would leave me alone. She keeps trying to ruin my life. And she's jealous of me. It's disgusting. I don't see her as my mother at all. Never have.

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81

4

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Never got phone, never got a refund

In 2018, I bought an iPhone 8 Plus 64GB Rose Gold, Paid the $699.99 in FULL. Phone showed delivered, but it was never delivered. I contacted AT&T and they opened a case. I eventually got an email saying they got the phone returned back to them, and still had the audacity to not only tell me I wa

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37

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I'm starting to grow a strong disdain for AT&T and their seemingly intentional methods of assuring you make zero progress toward resoluti

First, I bought a couple phones from somebody I know. I then opened an AT&T business wireless account, to which I added/ actived 3 devices total. A few days later I traded in my old S22 Ultra  for an $800 bill credit. The next morning, all three devices were dosconnected and  as I lat

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66

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HELP WITH FRAUD, USER USING EMAIL ADDRESS THAT IS NOT HIS

I was told by AT&T to ignore this message. I contacted AT&T's Global Fraud Mobility department and spoke to Julie and Charletta by calling the main fraud line 877.844.5584 on the week of October 17. Please redirect this or call the person who used my email account to purchase the phone and t

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48

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The Scam just continues... anyone else having problems with their "trade in credits" SCAM!!! do not switch to ATT stay with your line

so quick background, i turned in 3 samsung note 10 + back in may.... after a few months, i only received credit on one of the lines. i called att and they had advised me that they only received 1 phone and could not track the other 2.. luckily(or so i thought), i have the tracking labels and i hav

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67

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