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i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

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135

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Accepted Solution

AT&T skipped ID verification safety protocol

I was recently interested in trading my current device in for an iPhone 13. I filled out the required trade in information and submitted it. After doing that I got an email saying "It looks like we couldn't complete your order To get things back on track, let's confirm that this order came from y

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985

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Accepted Solution

Besides FCC and BBB, who do I file complaint's against ATT with?

I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I rece

Questions

1.2K

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Stop fraud and data theft

I called AT&T this morning to discuss and resolve a bill for a DSL internet service I had cancelled. All was resolved with my call to AT&T. Later today I received a call on my cell phone from [edited for privacy – please do not post personal information]saying they were DCI consultants to AT&T and w

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366

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All of my residential accounts are overcharged and misbilled, possibly fraud?

Hello, could a community manager/ATT manager that can take charge of some serious mistakes on my various residential accounts by contacting me through private message.  I am near deaf and have to do things this way.  Also, I need a way to email the AT&T account fraud department.   This involves a fo

Questions

130

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A Fraud charge on my ATT Reward card/200 dollar reward Card only has 50 dollar balance

I have a $200 reward card issued by AT&T. When I tried to make a purchase of $130 dollar it got declined. I contacted ATT reward center and they told me this card only has $50 balance. There was a $150 charge from merchandise 'US International' and thus I only have $50 balance. I have no idea wh

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48

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AT&T Billing

I have been an AT&T user for over a year and after calling in and canceling my plan I was charged for the following 5 months of payments. When contacting customer support they denied my allegations since they couldn't find a record of the call. AT&T stole 5 months worth of my payments and al

Questions

52

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Phone is blacklisted as indicated by my lack of service, my Apple support ticket and a third party site but ATT refuses to acknowledge it

I purchased an iPhone 7+ through ATT. Had normal service for a while. Paid off the phone and switched to prepaid for a couple of years.  I requested an unlock, attempted to switch carriers a couple of weeks ago but my phone will not work with other carriers.  I spent 2 weeks without servi

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43

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AT&T Lies at signup.

Hello. Need help with an issue. Went to AT&T store to sign up for home internet.   1. Due to location we only can get Wireless home internet with 100 GB data cap.  2. Rep lied by telling us by saying that signing up for basic Direct TV would give us an additional 50 GB data for only $40.00. 3. Rep m

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40

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20 years paying 500 dollars a month for my business my husband whose name its in died in may now At&t will not show breakdown and rude!!!

Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer

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114

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AT&T customer service agent falsely sold me the phone (Buy one get one) - AT&T accepted their mistake but does not give me the due credit

I've been a AT&T customer for the past 15 years. In Aug 2018 I got a iPhone 8+ phone (buy one-get one). Only after doubling ensuring that I was eligible I accepted the offer. I have been calling AT&T customer service agents for the past 5-6 months to get this resolved but all my attempts have been

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125

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Getting Bills for an Account that was closed 6 months ago!

I'm getting bills that seems to be attached to an account I closed months ago. The phone number isn't any number that I've ever had attached to my account. Have talked to someone on the phone and they said they would review it and I would hear back in 30 days. It's been way longer than that and I ha

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72

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Anyone else have phone stolen and used and customer service gives you the run around (Need Suggestions for resolution)

I do not know how many days and hours I have spent being shuffled around, and being told, oh that's not our department let me connect you to someone that can help. To only be put back into a same loop of support groups. The only actual glimpse of help was from the actual physical store in Goleta,

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34

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MONTH 4 am not getting the BOGO CREDIT

I too opened up an account on AT&T, I paid $2,000 in the store on the day I purchased the phones as well as another $2,600 to Verizon in order to cancel my lines with them. I was told I would receive my BOGO credit 2-3 months after starting service also that it would work proactively and I would rec

Questions

256

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ATT Email Account Hacked

I noticed I was not receiving emails on my AT&T email account, so I went to log in on a browser instead of through my phone and found that my password was not working, then realizing I had been hacked. I tried to reset my password, but the hacker already reset my security questions! Ugh! How can

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49

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Terrible customer service!!!

I placed an order online when there was better offer compared to what it is now. They delayed the online order till they made sure I don't get the offer. After that they made the same order over phone. When I call some say they will match the offer, some say they won't. No clue what is going to happ

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51

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Deceived Daily

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

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51

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returned device not fully functional or in good condition

So I returned my iPhone 12 pro to AT&T in perfect condition, two weeks later I get a generic email saying "The device was received but not fully functional or in good physical condition"The device was in perfect condition, it's has always had a screen protector and a case, it has never been drop

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31

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Ive been treated horribly from ATT uverse customer service!

My account number is [edited for privacy – please do not post personal information]. I pay my bill every month on time. In april I received an email that I qualify for a promotion for a free samsung Tv if i add service wireless service. I was told that I was unable to add the service because of a de

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303

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Closed

AT&T has gotten both of our phones that they required exchange and now will not stop charging us for my husband's supposedly "free" Iphone

I foolishly and regretfully accepted what I should have recognized as a boondoggle. The give us your phones and we will give you a free iphone 12. To begin with when I spoke to the rep after having said I would take the deal, she told me my plan would have to be changed to unlimited in order to take

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