
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Someone had made it to where my phone sends them all of my passwords actions and sometimes gives them remote control over my phone I don't remember the apps that are now all hidden from when my phone was new so what gives
Questions
•
Android
Accepted Solution
Official Solution
Closed
I received a refund for overpayment via the North Lane card, which I believe is just a HUGE SCAM. It WILL NOT let me activate the card online, it WILL NOT let me register the card online and there is NO phone number out there to be able to TALK WITH SOMEONE about this! This is a huge SCAM and they a
Questions
•
Account & Usage
Accepted Solution
Official Solution
I had my most frustrating experience with AT&T just now. I was on a call with them for over an hour trying to switch from T-Mobile and bring in 2 lines. After spending an hour the fraud lady comes on the line and says your application is denied without giving any reason. ? I have lived same addr
Questions
•
Wireless Account
Accepted Solution
Official Solution
This past Saturday the 10th of October, we were paid a visit at our Townhome in San Diego at about 1:00 P.M. This visit was unannounced and unscheduled. The young man was simply wearing an AT & T Light Blue Shirt, and had a clipboard where he was making notes. He was NOT wearing an identi
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
What can I do about this? I tried att.com/myatt and the page wouldn't load
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
Hello, My iphone 13 was stolen by a clever person who is probably capable of hacking. He was able to get my icloud password while watching me try to enter it on findmyiphone. He disabled findmyiphone. I reported the phone stolen, I changed my icloud password, but I'm worried that the iphone is
Questions
•
Device Features
Accepted Solution
Official Solution
Closed
Here is the transcript I had with Trade-in Support earlier today. Essence completely disregarded my request for additional information and terminated our chat. Leaving me no recourse for questions or even a customer service survey. I'm sadly not surprised though. Tim Smith 06:31 pm I Traded my
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
ATT Internet really not good to use, less speed. And more expensive. I had finished legally 12 months contract. I had called customer service and gave notice not to extend the contract. I had submitted all the equipments as per the instructions provided by ATT. Now I see that ATT generated bill in
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
I have been an AT&T customer since the Cingular Wireless merger and have almost always had some sort of data plan. Over the years as technology progressed and smart phones became the norm, the size of data plans also increased. I unfortunately didn't get the unlimited data plan when it was available
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is??? This is the email I get sent. It doesn't have my name attache
Questions
•
Wireless Billing
Accepted Solution
Official Solution
My account was apparently hacked and one order went through before they supposedly put me on high alert. It was delivered today, but I didn't order it, nor did anyone I know. I need to get my money returned before they start charging my account. I've filled out the complaint, but I'm concerned that
Questions
•
Wireless Account
Accepted Solution
Official Solution
I lost my actual drivers license but have a paper ID. Can I walk into an ATT mobile store with out a photo ID and purchase using my account? What other types of ID does ATT mobile stores accept?
Questions
•
Wireless Account
Accepted Solution
Official Solution
Reembursement and or return to unaffected payment amount is requested due to unauthorized user, who through my at&t wifi account, was able to also attain my banking and other private accunts. Due to this breach in security through this at&t internet account, my autopay for my home wif
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
Has anyone else had their $150 rewards stolen and used the very next day after it was issued? Mine was issued on 10/26/21 and the very next day it was spent/stolen/used at Eden's Market in New Mexico and I am being told there is no way for them to replace the stolen card/money and that they can't e
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
My checkbook is not missing. My debit card was not used. The only explanation that I can think of is that someone that I wrote a check to inadvertently left the check information exposed. Someone used the account #, Routing# and my name and address to pay ATT for something for almost $300. My
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hello,Recently I recieved text (June 2nd, 3:38 AM) saying that I have changed my pin number. But I have not done this. I tried to call the Service Center but it took me so much time to connect. Hence I post at here.I am worried someone hacked into my account. Could you help with this issue?Sincerely
Questions
•
Online Account Access
Accepted Solution
Official Solution
I need to set up a phone appointment with a bankruptcy supervisor very soon.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I want to avoid problems in the future.How can I make sure the seller doesn't report the phone as lost or stolen later on?The phone still has warranty and is in his ATT account
Questions
•
Samsung
Accepted Solution
Official Solution
I am assaulted EVERY DAY by multiple phony text messages coming from nearby area code 469. HOW DO I STOP THEM?? I block the numbers as they come in, but there's always another number.
Questions
•
Data & Messaging Features, Internet Tethering